Amazing customer service.Absolutely no reason anyone should be buying from Amazon for their hifi / TV. great advice given and if you sign up you receive 6 year warranty and price offers. So good.
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Excellent experience at Richer Sounds - very knowledgeable, helpful and accommodating team! Thank you so much for all your help, especially Alex and Malek (Tooley Street) and Tim and Joe (Chiswick)! H... Leggi di più
L'azienda ha risposto
Absolutely excellent. Bought a cd player for my step mother who struggled to operate it. So malik from the shop came to her house to help. Fantastic customer service and so friendly with it. Would hig... Leggi di più
L'azienda ha risposto
Wanted to buy new Cambridge audio as my model was the first one. Very supportive staff and received the A100 two days later and very happy with the price with 30% discount linked to fidelity program.... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Informazioni di contatto
100 Tooley Street, SE1 2TH, London, Regno Unito
- 0333 900 0021
4,8
Eccellente
2K recensioni
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Great customer service as usual
27 marzo 2026
Risposta di Richer Sounds - London Bridge
Thanks for your kind review, we look forward to your next visit.
Good service and friendly staff.
22 marzo 2026
Risposta di Richer Sounds - London Bridge
Thanks for your great feedback and for supporting local business.
Nothing to complain about
Nothing to complain about, but probably won't do click and collect again - I guess I thought product would be delivered to store as part of regular deliveries but it seems it was couriered there specifically so just less convenient with no environmental benefit
20 marzo 2026
Risposta di Richer Sounds - London Bridge
We appreciate you leaving us a review and for sharing your thoughts so clearly. Where possible, Click & Collect orders are always fulfilled from local store stock, but when an item isn’t available in‑branch, it’s sent directly to the chosen store to ensure we can meet the next‑day collection promise. We appreciate that could feel less convenient, and as you’ve rightly pointed out, it may not deliver the environmental benefit of a weekly delivery, so with a view to finding the right balance we'll review the service to see what kind of options we could potentially explore.
Thanks again for your balanced and considered comments...
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Good click and collect service
Used the click and collect service and item was delivered to my local store very quickly which I was very pleased with. In terms of the packaging it had been sent to the store in, via DPD, it was pretty scant, but no problems and I suppose better environmentally. No carrier bags in store which would have been nice to walk away with but not a problem as I did have a bag on me. Overall, my experience was good & I like to buy all my audio equipment from Richer Sounds. Friendly staff as usual too.
22 marzo 2026
Risposta di Richer Sounds - London Bridge
Thank you very much for taking the time to leave us such detailed and positive feedback!
It's great to hear that your Click & Collect order arrived at your local store so quickly and that our team looked after you as well. You're right that we generally ship items in the manufacturer’s packaging, largely to help maintain our green credentials, but I'll certainly mention the carrier bag issue to the store manager to ensure they are replenishing these when needed.
Thanks again for your kind words and continued support..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
London Bridge store
London Bridge store was very helpful after i called up due to issues ordering on the website
19 marzo 2026
Risposta di Richer Sounds - London Bridge
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Perfect with information and assistance
My memory of shopping at Richer Sounds from a number of years ago was that the staff were extremely helpful, very non-judgemental (of my relative ignorance), almost frighteningly well-informed and knowledgeable, and pleasant to boot.
Having just made two visits there to purchase an upgrade on my (dumb - and rather agéd) television, it is gratifying and reassuring to find that Richer Sounds still provides the most excellent level of service. Cannot fault them.
18 marzo 2026
Risposta di Richer Sounds - London Bridge
Thanks for your feedback, great to read you were happy with our service.
Risposta di Richer Sounds - London Bridge
Thank you for your 5 star review!
Got some superb advice from Alex on a…
Got some superb advice from Alex on a full audio setup. He put together a great package, the order was easy and delivery in a couple of days. Really happy. Highly recommend!
12 marzo 2026
Risposta di Richer Sounds - London Bridge
Thank you for your 5 star review!
Excellent service
Excellent service. Supportive team in shop. Especially for a fuss pot like me; very patient and I got the system I really wanted at a fab price. Can’t fault. Looking forward to delivery and installation. 👍🙏🏽
8 marzo 2026
Risposta di Richer Sounds - London Bridge
Thanks for your feedback, great to read you were happy with our service.
I am not tech friendly
I am not tech friendly as I made my purchase in store everything was set up for their and then.
4 marzo 2026
Risposta di Richer Sounds - London Bridge
Thanks for your 5 star review, we look forward to seeing you again next time
Risposta di Richer Sounds - London Bridge
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Fantastic friendly communication stall…
Fantastic friendly communication stall were brilliant ,great deals well recommended will definitely use again
2 marzo 2026
Risposta di Richer Sounds - London Bridge
Thank you for your wonderful feedback
Great Experience!
2 marzo 2026
Risposta di Richer Sounds - London Bridge
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great Deal on Samsung HW-Q990F Soundbar
Called richer Sounds re the Samsung HW-Q990F, got all the info needed to complete the purchase. I like dealing with RS as they are always happy to help with technical queries, even on the few occasions I have called and not bought anything.
Many thanks
1 marzo 2026
Risposta di Richer Sounds - London Bridge
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent service
Excellent service. Very impress with the delivery guys who actually ring you whilst en route.
27 febbraio 2026
Risposta di Richer Sounds - London Bridge
Thank you for your wonderful feedback
Excellent experience-London Bridge
In the last few weeks I’ve made 3 purchases from the London Bridge branch. The people you employ are experts. Not only that they are clearly well trained. They ask the right questions if you’re unsure of what to buy. They never try & over sell, a tactic which is popular in Currys et al. I’d like to give special praise to Terry & Malik in the LB branch. They both went above and beyond. Experts & personable.
26 febbraio 2026
Risposta di Richer Sounds - London Bridge
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent customer service
Excelent customer service, I wish other businesses were at least near to RS’s level!
20 febbraio 2026
Risposta di Richer Sounds - London Bridge
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Guy from London Bridge really…
Guy from London Bridge really helpful,great service.Very pleased with tele
10 febbraio 2026
Risposta di Richer Sounds - London Bridge
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent staff
I had a very good experience purchasing a turntable.
Both Terry and Alex were very professional and kind, they guided me through my decision.
I really appreciate their work and the way they do it.
14 febbraio 2026
Risposta di Richer Sounds - London Bridge
Thanks for your feedback, great to read you were happy with our service.
Great price and great service
Great price and great service, would buy again from them in future.
30 dicembre 2025
Risposta di Richer Sounds - London Bridge
Thank you for your 5 star review, it’s lovely to read your comments.
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