Richer Sounds - London Bridge Recensioni 

1590
TrustScore 5 su 5

4,9

100 Tooley Street, SE1 2TH London, GB


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Valutata 5 stelle su 5

Friendly and helpful staff. Had to wait a while as other staff were sorting boxes in the listening room. Once they were gone, staff took down from display and set up the two amplifiers that I wanted... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

ordered something for store delivery. arrived when expected and the store manager was very proactive letting me know it had arrived - he called as well as emailing in addition to the system-generated... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

All good. I had great service. I picked up the item I wanted and it works brilliantly. I'm super happy with it. I like Richer Sounds and made the effort to come to the shop rather than getting the sa... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Loved stepping foot into the London Bridge record breaking store and meeting Malik. Enthusiastic, full of knowledge and very helpful. He kindly set up a set of compact DALI floor standing speakers and... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(1590)

24.595 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Great advice

Great advice, excellent customer service, products arrived on time

14 giugno 2026
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Risposta di Richer Sounds - London Bridge

Thank you for your 5 star review!

Valutata 5 stelle su 5

Just a good experience

I thought the salesperson’s advice was useful. I thought I was offered a good deal. I appreciated the quick delivery time.

The one time is felt I needed more help was setting up my TV and sound bar. How should I get the best picture/sound? I think YouTube instructional videos, made by Richer Sounds, would fill this gap.

8 giugno 2026
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Risposta di Richer Sounds - London Bridge

Thank you for your 5 star review!

Valutata 5 stelle su 5

Your staff were Very helpful and…

Your staff were Very helpful and knowledgeable. I bought exactly what I intended and some nice speaker's! When the first amp went wrong they sorted it straight away and delivered a new amp which is working perfectly. Thanks

3 giugno 2026
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Risposta di Richer Sounds - London Bridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Another great deal from Richer Sounds

Salesman made me feel welcome, and I didn't have to scrabble for a good discount. The additional returning customer discount was an added bonus.
Delivery was quick and straightforward.
The 6 year guarantee is always reassuring!

3 giugno 2026
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Risposta di Richer Sounds - London Bridge

Thank you for your 5 star review!

Valutata 5 stelle su 5

Great service

everyone working was very kind we were even gifted free umbrellas

5 marzo 2026
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Risposta di Richer Sounds - London Bridge

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Easy shopping experience

Easy shopping experience, ordered a new turntable which I collected from the London Bridge store, excellent staff, friendly and helpful

21 maggio 2026
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Risposta di Richer Sounds - London Bridge

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Showcase rooms+authenticity

I really loved being able to come there myself and showcase the headphones, it was a great experience and the staff there were lovely.Furthermore the place was very authentic I could tell they had a real love for not just music mixing and production but also listening as well

20 maggio 2026
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Risposta di Richer Sounds - London Bridge

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 4 stelle su 5

Sony Blu Ray London Bridge Store

Purchase of my Sony Blu Ray was very straightforward and the staff were efficient and the product arrived the next day as advised for me to collect.
My only comment was that I wasn’t able to collect the product the next day as the London Bridge store was busy and staff were dealing with other customers. I collected the following day.

14 maggio 2026
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Risposta di Richer Sounds - London Bridge

Thanks for taking the time to leave your review although I’m sorry there was a wait when you first came in. I’m pleased you were able to collect without issue the following day however and that overall the experience

We really appreciate the feedback and if you do need any help please get in touch..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Great service from staff

Great service from staff, especially Robin.
Received 85inch TV the next day!
Thank you and will be using again.

14 maggio 2026
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Risposta di Richer Sounds - London Bridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Helpful staff at London Bridge shop

Helpful staff at London Bridge shop - assisting with delivery suggestions - ie. pick up at the shop rather than home delivery

14 maggio 2026
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Risposta di Richer Sounds - London Bridge

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Robin

Robin, one of the sales managers at London Bridge was very attentive when I needed help choosing a TV, which I did, and paid for, pending delivery. He was even more helpful when I rang up the next morning to say that I wanted to forgo the hoopla with having it wall mounted, cancel the order for the set I'd just ordered, buy a better quality pedestal version instead. I had never even heard of Mitchell Brown who made the set which I purchased. Mo, who had been recommended to install and set it up was equally helpful and professional.

14 maggio 2026
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Risposta di Richer Sounds - London Bridge

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Brilliant price beat and next day delivery

Excellent communication, really quick to respond. They honoured their price beat promise with 6 years warranty on the TV I bought. I've been a Richer Sounds customer for an extremely long time, and I keep coming back for my A/V purchases. Delivery was incredible, next day after I ordered on a Sunday. Thanks to Robin for getting my TV to me fast and painlessly. I'll keep coming back.

10 maggio 2026
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Risposta di Richer Sounds - London Bridge

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 4 stelle su 5
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Risposta di Richer Sounds - London Bridge

Thanks for your review, although I was sorry to read that you didn't get all the help you needed. I will of course feed this back to the store so they can review the transaction, and learn for next time, and if you do still need help please either call them directly or reach out to us via the below address..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

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