Richer Sounds - Liverpool Recensioni 

2873
TrustScore 5 su 5

4,9

1-5 Berry Street, L1 9DF Liverpool, GB


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Valutata 5 stelle su 5

Can't fault the service or the whole experience, from initial email back n forth to final delivery and set up. Having done a lot of research beforehand, I was pretty solid with what I wanted, and it e... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I've made several purchases from Richer Sounds, and always been happy with service/delivery. Only ever had one problem with a tv. Richer Sounds have an excellent service policy. They sent it for... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Diego at Richer Sounds Liverpool, thank you. Excellent service, helpful, efficient and friendly. My purchase came with a Six year warranty and free delivery. Delivery within two days by BJS Home De... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

WOW WOW a huge thankyou to Diego Justin & Stuart at the Liverpool branch of Richer sounds.been a customer of theirs for well over 40 years.hifi comes & goes some staff come & go but what stays is th... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

3K recensioni

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4,9

Tutte le recensioni

(2873)

24.030 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Samsung qe55qn73f..

As always first class experience.
Samsung tv with 6y warranty and free next day delivery you just can't find deals like this anywhere else...The tv is just what I wanted with and a great upgrade from my last tv a Samsung eu50cu7100 (also from RS)...Many thanks One happy customer 👍

23 marzo 2026
Logo di Richer Sounds - Liverpool

Risposta di Richer Sounds - Liverpool

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Great store with great free cover I…

Great store with great free cover I only purchase my TVs from here.

21 marzo 2026
Logo di Richer Sounds - Liverpool

Risposta di Richer Sounds - Liverpool

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Staff were very informative and…

Staff were very informative and helpful, the six year guarantee sealed the deal though I’m a bit disappointed that the tv is now on offer so I could have saved £80 if I’d waited a week!!!

20 marzo 2026
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Risposta di Richer Sounds - Liverpool

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

PERSON TO PERSON TRANSACTION IN…

PERSON TO PERSON TRANSACTION IN LIVERPOOL STORE A VERY PLEASANT AND HELPFUL EXPERIENCE. ACCOMODATED ON ALL ASPECTS OF PRE PURCHASE, WELL EXPLAINED, AND CLARIFICATION ON SUGGESTED DELIVERY OPTIONS.
EXCELLENT.

20 marzo 2026
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Risposta di Richer Sounds - Liverpool

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Easy, no fuss ordering and delivery

Ordered a FiiO K11 and it was delivered to store free, within 24 hours. Excellent communication.

18 marzo 2026
Logo di Richer Sounds - Liverpool

Risposta di Richer Sounds - Liverpool

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Just a brilliant company

Just a brilliant company, personal attention and feels like an old style retailer, where the staff give really good, patient advice.

18 marzo 2026
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Risposta di Richer Sounds - Liverpool

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Great Service

Very happy with the TV provided. Staff really helpful

16 marzo 2026
Logo di Richer Sounds - Liverpool

Risposta di Richer Sounds - Liverpool

Thank you for your 5 star review!

Valutata 5 stelle su 5

Lovely helpful staff

Lovely staff, very helpful, nothing too much trouble

17 marzo 2026
Logo di Richer Sounds - Liverpool

Risposta di Richer Sounds - Liverpool

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

14-day Return Policy Works Well.

I recently bought a CD player from the Liverpool store under their 14-day return policy. When I tested the new unit at home, a number of my CDs had skipping issues at some point during the album - something the previous players never did.
When I took the player back to the store, the staff were very professional and issued a full refund without any further questions.
Great service

16 marzo 2026
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Risposta di Richer Sounds - Liverpool

Thanks for your kind review, we look forward to your next visit.

Valutata 1 stelle su 5

Filthy Dirty Sonos ERA 100 Box

Really disappointed that Package arrived in original manufacturers box. This was to be a birthday present for my son but arrived in White Sonos box with huge delivery sticker stuck on and the white box was absolutely filthy and had been squashed in one corner. Not all suitable at all for a birthday gift.
I don’t recall seeing an option, while ordering, to receive in manufacturers box, so I expected it to arrive in a secondary box with Sonos box protected inside.

15 marzo 2026
Logo di Richer Sounds - Liverpool

Risposta di Richer Sounds - Liverpool

I’m genuinely sorry to hear how disappointed you were with the condition of the packaging, especially as this was intended as a birthday gift for your son, and I understand the clear frustration here.

We do ship products in the original manufacturer’s packaging for several reasons, and do include a note during the checkout to highlight that this may reveal the contents. That said, this doesn’t take away from the fact that the box should arrive clean and presentable, which clearly wasn’t the case on this occasion, and which I will investigate with the courier who delivered the parcel.

If packaging is important, particularly for gifts, our team are always very happy to discuss alternative options where possible, I’m sorry if that wasn’t clear or didn’t stand out at the time of ordering and will certainly review this in light of what has happened here.

In the meantime we will be in touch directly to arrange to resolve this to your satisfaction, if you're in anyway unhappy with our attempts, then please do get in touch with me via the below address..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Excellent service all around

Excellent service all around, Great experience friendly staff and great prices and selection.

15 marzo 2026
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Risposta di Richer Sounds - Liverpool

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

I Wouldn't Shop Anywhere Else...

I originally went to richersounds to look at Projectors and after a very detailed presentation from Andy I realised a large screen TV was best for me so I purchased the TCL 98Q9BK 98" TV at a great VIP price, I have mounted it on a wall and its Amazing the picture quality is brilliant, I also purchased a Samsung Soundbar Q99OF at another VIP price which is also mounted on a wall with the supplied brackets and it sounds Amazing, Firstly I would like to thank Andy for his expert knowledge and guidance in helping me to chose the right equipment for me and at the right price, also I would like to thank the other members of the team I also dealt with Stuart, Dave and Justin in making this an enjoyable experience I wouldn't go anywhere for my entertainment equipment,
Many Thanks Brian P....

2 marzo 2026
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Risposta di Richer Sounds - Liverpool

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Liverpool first class

From initial discussion around what I was looking for , to booking a demo and trying various kit, the experience was first class from Diego and the team.

Nothing was any trouble and the expert advice second to none.

Delivery arranging was again a breeze and no issues with sorting dates to suit.

Purchasing new kit has been a great overall experience and looking forward to getting it all set up.

Highly recommended and fantastic user experience

13 marzo 2026
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Risposta di Richer Sounds - Liverpool

Thank you for your 5 star review!

Valutata 5 stelle su 5

Great customer service from start to…

Great customer service from start to finish. It’s very seldom you find shops these days with knowledgeable staff. Will definitely use again.

11 marzo 2026
Logo di Richer Sounds - Liverpool

Risposta di Richer Sounds - Liverpool

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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