The company does EVERYTHING well. The recruitment procedure seems to constantly attract people who are great communicators, expert in their product knowowledge, generous and patient in the advice the... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Im a long standing customer of RS but now live 50 miles from my nearest store. On a few days break to Liverpool, finalising my choice of a new premium TV, after months of research, i went to the sho... Leggi di più
L'azienda ha risposto
I have used Richer Sounds for many, many years. I believe they are the best audio and TV specialists on the high street. My local store in Liverpool has some of the most professional and helpful staff... Leggi di più
L'azienda ha risposto
It was a seamless hassle free experience from start to finish. Popped into the shop asked for the tv I wanted paid and left within 10 mins max. Free delivery three days later with great courier commun... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Informazioni di contatto
1-5 Berry Street, L1 9DF, Liverpool, Regno Unito
- 0333 900 0030
5,0
Eccellente
3K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Always fantastic service
Called store to check if item was in stock, they physically went down to the store room to check and reserved it for me to pick up there and then, was ready and waiting when I arrived at store later that day to collect, always get the best service at Richer Sounds
7 agosto 2026
Risposta di Richer Sounds - Liverpool
Thank you for your 5 star review, it’s lovely to read your comments.
Risposta di Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Upgrade of TV
Diego was most helpful in my quest for a replacement TV. I’m happy with my choice as I didn’t want to go overboard with size and technological extras.
Plus, I had it delivered,installed and set up by John who had been nine years ago, again very helpful in the process.
Thank you both.
7 agosto 2026
Risposta di Richer Sounds - Liverpool
Thank you for your 5 star review!
Excellent service from Kelvin
Excellent service from Kelvin, sound advice gave me honest opinion of what I was looking for. Very happy with choice of desktop speakers purchased. Delivery next day very prompt.
5 agosto 2026
Risposta di Richer Sounds - Liverpool
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Genuinely brilliant customer service
Genuinely brilliant customer service, from someone both knowledgeable and looking to make it easier for you. Shout out to Stuart who helped me out via the phone, fantastic.
6 agosto 2026
Risposta di Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Easy to find the item I needed and the…
Easy to find the item I needed and the store service was amazing in and out with my purchase completed within 15 minutes as I was prepared when I went with the product I wanted to buy I also joined the VIP club and got £10 off my order.
6 agosto 2026
Risposta di Richer Sounds - Liverpool
Thanks for your great feedback and for supporting local business.
Company sells excellent products and good staff
Company sells excellent products and has well informed staff.
23 luglio 2026
Risposta di Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Call or check out Richer Sounds first
Easy to contact as and when you have any queries. Very helpful staff and best of all ….. great products, great prices and fast delivery.
2 agosto 2026
Risposta di Richer Sounds - Liverpool
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Risposta di Richer Sounds - Liverpool
Thank you for your 5 star review, it’s lovely to read your comments.
Risposta di Richer Sounds - Liverpool
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
The entire buying experience with…
The entire buying experience with Richer Sounds is brilliant the knowledge and customer service is second to none. This is my 4th time and once again it was perfect.
30 luglio 2026
Risposta di Richer Sounds - Liverpool
Thanks for your 5 star review, we look forward to seeing you again next time
Can't fault the service or the whole…
Can't fault the service or the whole experience, from initial email back n forth to final delivery and set up. Having done a lot of research beforehand, I was pretty solid with what I wanted, and it ended up better. For anything related to this in the future, I'll always go to the Richer Sounds Liverpool team to consult with them first. Thanks fellas 👍 very happy customer
2 agosto 2026
Risposta di Richer Sounds - Liverpool
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent Customer Service
Fantastic service and advice from Kelvin at the Liverpool shop. Guided me in the right direction for the purchase of my amp and speakers and gave me a great deal, thank you
2 agosto 2026
Risposta di Richer Sounds - Liverpool
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Top drawer service
I've made several purchases from Richer Sounds, and always been happy with service/delivery.
Only ever had one problem with a tv. Richer Sounds have an excellent service policy.
They sent it for repair on 3 occasions but fundamentally there must have been an unrepairable issue.
With that, they offered me generous compensation on 3 yr old unit, and also arranged delivery and collection (of the faulty tv).
So far so good.
Not their fault the tv was faulty but in my opinion they did all they could to repair and eventually compensate me in order to get a replacement.
2 agosto 2026
Risposta di Richer Sounds - Liverpool
Thanks for your great feedback and for supporting local business.
Diego at Richer Sounds Liverpool
Diego at Richer Sounds Liverpool, thank you. Excellent service, helpful, efficient and friendly.
My purchase came with a Six year warranty and free delivery. Delivery within two days by BJS Home Delivery, who again were excellent.
If you're thinking of purchasing quality TV or Audio, go to the experts, you won't be disappointed.
1 agosto 2026
Risposta di Richer Sounds - Liverpool
Thanks for your great feedback and for supporting local business.
Personal attention
Personal attention, friendliness, honest advice, recognition of customer loyalty.
30 luglio 2026
Risposta di Richer Sounds - Liverpool
Thanks for your feedback, great to read you were happy with our service.
Painless transaction
Item wasn't in store when I checked. The staff member ordered it for next day delivery, no problem. Perfect.
14 maggio 2026
Risposta di Richer Sounds - Liverpool
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent service
Staff excellent & knowledgeable
Extensive range of tvs & accessories.
Stuart was very quick answering my emails & gave lots of useful information.Also helpful in store with my purchase.
Pleased with my new tv for the kitchen
18 luglio 2026
Risposta di Richer Sounds - Liverpool
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Risposta di Richer Sounds - Liverpool
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
THE BEST
WOW WOW a huge thankyou to Diego Justin & Stuart at the Liverpool branch of Richer sounds.been a customer of theirs for well over 40 years.hifi comes & goes some staff come & go but what stays is the integrity,helpfulness & knowledge of the staff at Richer Sounds Liverpool.had a problem with a piece of hifi bought from them & was worried sick about it all.enter Diego cool & collected over the phone immediately arranged a replacement & even though he would be on his day off liased with his staff to organise everything.without going in to too much detail everything went extremely well with no drama.where else would you get this ?
THANKYOU ALL AT LIVERPOOL RICHER SOUNDS.
5 STAR
4 agosto 2026
Non scritta su invito
Risposta di Richer Sounds - Liverpool
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.