Richer Sounds - Liverpool Recensioni 

2868
TrustScore 5 su 5

4,9

1-5 Berry Street, L1 9DF Liverpool, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Can't fault the service or the whole experience, from initial email back n forth to final delivery and set up. Having done a lot of research beforehand, I was pretty solid with what I wanted, and it e... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I've made several purchases from Richer Sounds, and always been happy with service/delivery. Only ever had one problem with a tv. Richer Sounds have an excellent service policy. They sent it for... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Diego at Richer Sounds Liverpool, thank you. Excellent service, helpful, efficient and friendly. My purchase came with a Six year warranty and free delivery. Delivery within two days by BJS Home De... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

WOW WOW a huge thankyou to Diego Justin & Stuart at the Liverpool branch of Richer sounds.been a customer of theirs for well over 40 years.hifi comes & goes some staff come & go but what stays is th... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

3K recensioni

5 stelle
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4,9

Tutte le recensioni

(2868)

23.886 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Unfathomable connection troubles!!

Walked into the shop in Liverpool,and was greeted by Stuart.Had an HDMI connection
issue.After much scratching of heads the problem was diagnosed.Ultimately
a resolution was found.Feel i have dropped lucky finding the right person for said problem.As a result I placed an order for a Samsung Oled tv.Thanks again Stuart.

26 maggio 2026
Non scritta su invito
Logo di Richer Sounds - Liverpool

Risposta di Richer Sounds - Liverpool

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Excellent service

Staff went above and behind very knowledgeable the managers attitude is excellent in the Liverpool shop totally recommend them
Thank you

9 maggio 2026
Non scritta su invito
Logo di Richer Sounds - Liverpool

Risposta di Richer Sounds - Liverpool

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Excellent service

I ordered some speaker brackets and they were delivered next day. Excellent service as always. I always go to Richer Sounds for my hi-fi requirements

14 maggio 2026
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Risposta di Richer Sounds - Liverpool

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

I’ve been buying from Richer Sounds-…

I’ve been buying from Richer Sounds- Liverpool for many years now and I’ve always been impressed by the way they are always welcoming and helpful

13 gennaio 2026
Logo di Richer Sounds - Liverpool

Risposta di Richer Sounds - Liverpool

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Been looking to replace my five year…

Been looking to replace my five year old LG OLED65C1
Went from looking at reviews of the latest model LG OLED65G66, to purchasing fairly quickly.
Contact with Liverpool store was a smooth process, model I wanted was cheaper elsewhere, they matched the price and still honoured the free soundbar as well.

Delivery was next day and free of charge.
If you had a LG before you know what to expect, however this TV is stunning to look at.

Lesser reflective screen was a good upgrade as a living room set is near a window and is a big improvement.
Colours pop, easy to set up which is a good job as LG don’t provide a manual.
Stand is solid, the free soundbar is actually a very good quality also.

Made up with this and the G model really is worth paying the extra for just don’t tell the Mrs.
Cannot hesitate to recommend Richer Sounds, great guarantee, helpful and knowledgeable staff, and when you ring it’s not a foreign call centre.

Keep up the good work, real point of difference, upgrading my hi fi soon can’t wait.

11 maggio 2026
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Risposta di Richer Sounds - Liverpool

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Very helpful and knowledgeable staff

Very helpful and knowledgeable staff.
Didn’t feel rushed, took time to explain everything to us.
Would definitely recommend.

11 maggio 2026
Logo di Richer Sounds - Liverpool

Risposta di Richer Sounds - Liverpool

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Top class advice and service

Purchased a turntable for my daughter. Received top class advice and service, as always.

16 novembre 2025
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Risposta di Richer Sounds - Liverpool

Thank you for your wonderful feedback

Valutata 5 stelle su 5

I Wholeheartedly Recommend Richer Sounds Liverpool

Richer Sounds Liverpool was recommended to me by HMV Liverpool as someone who could help me find what I was looking for. They helped me find it and did so with every courtesy and absolutely no pressure to buy. I did buy and am very pleased with my purchase. I would recommend Richer Sounds; they are extremely knowledgable and their prices are competitive.

5 maggio 2026
Logo di Richer Sounds - Liverpool

Risposta di Richer Sounds - Liverpool

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

I needed a new stylus/needle for an…

I needed a new stylus/needle for an Audio Technica turntable. Popped into the Liverpool store and Diego was helpful in providing advice as to what I needed. Ordered part the following day and delivered quickly. Product works and fitted perfectly. Third product ordered from Richer Sounds and never had any issues with products.

8 maggio 2026
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Risposta di Richer Sounds - Liverpool

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Friendly and extremely knowledgeable…

Friendly and extremely knowledgeable staff who helped me select the correct product. Great value for money too.

5 maggio 2026
Logo di Richer Sounds - Liverpool

Risposta di Richer Sounds - Liverpool

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Excellent service

Excellent service when seeking to buy a Project -E record deck to listen to vinyl over bluetooth. Didn't have it in stock but ordered it there and then. The deck was delivered within 24 hours - first class service.

And so pleased with the product.

10 maggio 2026
Non scritta su invito
Logo di Richer Sounds - Liverpool

Risposta di Richer Sounds - Liverpool

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Excellent Customer Service

Richer Sounds has become my preferred choice when purchasing any audio visual equipment. Outstanding customer service and competitive pricing with knowledgeable staff. It’s easy to understand why this company is thriving in a competitive retail sector once you’ve experienced your first purchase with Richer Sounds.

4 maggio 2026
Logo di Richer Sounds - Liverpool

Risposta di Richer Sounds - Liverpool

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Dali speakers and stands purchase - exceptional experience

Was in the market for new speakers and didn't hesitate to go back to Richer Sounds, where I'd shopped before. Was confident they would not only provide a great range of products at the best / most competitive price around, but also for the level of experience and advice you only get from speaking to people directly, ie. face to face. I booked a listening demonstration (Liverpool shop) and was assisted by Justin. Tried the speakers I was considering and on arrival they were set up ready with the same Amp unit I have at home, which really assisted the demo. After an unhurried listening and discussion / advice from Justin plus a colleague, opted for 'Dali Sonik 1' speakers. The price was great, home delivery ideal and the whole experience was simple and pleasant. Me being "fussy", the colour I picked in store didn't work in my home but Richer Sounds, (this time Diego), were fantastic and were happy to exchange the speakers for the same but in a different colour. And these are now perfect and delivered very quickly too.
Once again I'm very impressed at the service I received from Richer Sounds. Products available, price, delivery flexibility, but above all staff in the Liverpool shop were fantastic. Friendly, helpful, knowledgeable and clearly focused on giving a great service. Wouldn't even consider going anywhere else or searching 'online only' for Hi-Fi products.
Can't recommend Richer Sounds any higher!

1 maggio 2026
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Risposta di Richer Sounds - Liverpool

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 4 stelle su 5

The guys took time to provide a demo

The guys took time to demo the different cartridges, which helped me make an informed decision, they also agreed a deal with a cartridge id bought as part of the original turntable sale three weeks earlier.

2 maggio 2026
Logo di Richer Sounds - Liverpool

Risposta di Richer Sounds - Liverpool

Thank you for your review and for your custom of course, it's great to read that the demo was successful & the colleagues in Liverpool were able to do a price that worked. We look forward to seeing you again in the future, and hopefully receiving a full five star review next time.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

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