Richer Sounds - Lichfield Recensioni 

1990
•
TrustScore 5 su 5

4,9

46 Birmingham Road, WS13 6GF Lichfield, GB

•

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Valutata 5 stelle su 5

During the last couple of visits we’ve felt like staff are rushing and as if there was a big queue when in fact nobody had been waiting. However our last visit on 09/10/26 restored all our faith. The... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Professional in every way, from Luca at sales process guiding two old fogeys who were buying their first SMART TV and didnt really understand what they wanted, through smooth and timely delivery to... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Dealt with the Lichfield store for the purchase of a Wiim Pro streamer. Ordered online and collected the next day from store. Sadly around an hour after setting up the unit failed, quickly emailed... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I bought myself a new amplifier and speaker cable from the Lichfield branch. Luca has outstanding product knowledge, really took the time to explain my whole system set-up, and even explained how I sh... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. anche in
  3. Negozio di elettronica
  4. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

  • 46 Birmingham Road, WS13 6GF, Lichfield, Regno Unito

  • 0333 900 0089

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

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4,9

Tutte le recensioni

(1990)

24.593 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

All the staff was very helpful 👍 ,I…

All the staff was very helpful 👍 ,I recommend this place for sound lovers and I will buy more products.
Thank you.

11 aprile 2026
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Risposta di Richer Sounds - Lichfield

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

walk straight in to pick up my gaming…

walk straight in to pick up my gaming monitor, a sale assistant meet me checked my order that is in the back sir and carried it out and straight to my car what great service

11 aprile 2026
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Risposta di Richer Sounds - Lichfield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Demo for CD player was great

Demo for Marantz CD player was arranged. Item in stock and great price with 6 year warranty. Thanks to Luca in the store.

11 aprile 2026
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Risposta di Richer Sounds - Lichfield

Thank you for your 5 star review!

Valutata 5 stelle su 5

Great experience

Great experience, the guys were very helpful and friendly.

7 aprile 2026
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Risposta di Richer Sounds - Lichfield

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Very well informed service at the shop

Very well informed service at the shop. They listen to needs and give very sound advice. They help with carrying purchases into customers' cars. Thank you

21 dicembre 2025
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Risposta di Richer Sounds - Lichfield

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Very helpful and efficient

Very helpful and efficient. Reinforced why I keep returning to richer sounds. Have been a customer since the 90s.
Can't fault them

2 aprile 2026
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Risposta di Richer Sounds - Lichfield

Thank you for your 5 star review!

Valutata 5 stelle su 5

Great service as always

Previous experience made me return to Richer Sounds to order a new TV.
I have always found the staff in Lichfield store to be friendly and knowledgable.
However, I ordered the TV as collect from store on the website as the wording on the website was a little ambiguous and made me think the TV was in stock in Lichfield. Had I of known the TV had to be delivered to Lichfield for my collection, I'd have just had it delivered straight to my house. A minor blot though and won't stop me using Richer Sounds again in the future.

1 aprile 2026
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Risposta di Richer Sounds - Lichfield

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Great service - start to finish

I had an idea what I was looking for when I called in but, I was able to discuss and obtain advice from your colleague (Luca) which was really helpful. The equipment was ordered in and delivered to the store (at my request). In the interim, Luca had prepared my speaker cables (fitted with Chord banana plugs) so that all was ready when I went to collect the equipment. He then assisted me in taking the gear to my car.

29 marzo 2026
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Risposta di Richer Sounds - Lichfield

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Really helpful store manager at the…

Really helpful store manager at the Litchfield branch gave us exactly the deal we were hoping for

30 marzo 2026
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Risposta di Richer Sounds - Lichfield

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Tom was wonderful

Tom was wonderful. He made up my speaker cables and banana plugs. He insisted! Worked really well. Really happy. Great service. We will return again.

29 marzo 2026
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Risposta di Richer Sounds - Lichfield

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Helpful and friendly

I was able to try multiple headphones in my own time. I was not pressured to purchase, while being offered advice when request ed.

I was happy to purchase. Much better in person than direct from a website or chain store

21 marzo 2026
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Risposta di Richer Sounds - Lichfield

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Arcam cd5

Always a great service from the people in this shop.

25 marzo 2026
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Risposta di Richer Sounds - Lichfield

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Great prices

Great prices, prompt delivery and helpful staff in Lichfield Branch

25 marzo 2026
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Risposta di Richer Sounds - Lichfield

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 4 stelle su 5

Easy ordering and purchase online

Easy ordering and purchase online. Delivery to Lichfield store was prompt and very helpful service when collecting the tv.

23 marzo 2026
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Risposta di Richer Sounds - Lichfield

We appreciate you taking the time to leave us a review! We're so glad the online ordering process was smooth and that our Lichfield store were their usual helpful selves. Feel free to get in touch if we can be of any help to you..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Excellent Service Second to None

My wife and I arrived at Richer Sounds, Lichfield and found the shop closed, it was about 11am.
I pressed the door bell and then read the opening times in the window, the shop didn't open until Noon!!!!
As we turned away we saw a gentleman waving at us from the back of the showroom. It turned out to be Tim who then opened up the shop early and guided us through all the range so that we were able to buy the right (for us) TV.
We then said that we would go for a coffee whilst in the Town.
He told us to leave the car in the Richer Sounds Car Park and call in on our way back and he would then load the TV so that it wasn't on display to any passing low life.
I am 68 years old and bought my first HiFi separates from Richer Sounds in Birmingham well over 40 years ago. I have never been anywhere else since as I know the prices will be keen and the excellent service second to none.

23 marzo 2026
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Risposta di Richer Sounds - Lichfield

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Nice welcome and helpful advice

I received a nice welcome - the store manager opened the door for me outside of their usual opening hours, and gave me as much time as I needed and loads of helpful advice.

20 marzo 2026
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Risposta di Richer Sounds - Lichfield

Thanks for your kind review, we look forward to your next visit.

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