Richer Sounds - Leicester Recensioni 

2443
TrustScore 5 su 5

5,0

163 London Road, LE2 1EG Leicester, GB


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Valutata 5 stelle su 5

After researching amplifiers and speakers, I turned to Richer Sounds for a sound test of my top selections. Levi was exceptionally helpful, making my listening experience truly enjoyable. I encourage... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Called into Leicester branch, as my elderly turntable gave up.All staff exceptional, going above and beyond, without pressure to sell me something that was above my capabilities or budget. Found me t... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Made many Hi Fi purchases from this company since 1990s, always good value and the 6 year warranty is a must. My latest buy was the Ben Q MacBook monitor, what a good screen it is, easy to set up and... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

After researching different tv’s, Richer sounds was recommended by friends. I was served by Paul, who was patient and talked through everything. All the staff have been great when I have had furthe... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

5,0

Eccellente

TrustScore 5 su 5

2K recensioni

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5,0

Tutte le recensioni

(2443)

23.951 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

My go to place for hifi.

I’ve now shopped at Richer’s sounds for at least 20 or so years.ive bought tv,cinema amp,speakers 4k Blu-ray player,headphones and my Cambridge amp,streamer,record player and Wharfdale speakers and just recently a new Klipsch subwoofer.i only keep going back because the level of service,knowledge and customer care really is second to none.ive introduced other family members and friends.well when you get great service,great prices and 6 yr guarantee on a lot of items,it even offers a vip membership which is free to join and very worth while.
In most shops they have listening rooms which gives you a chance to hear your kit before you buy(when you give them notice)give them a try,you will not be sorry and you’ll keep going back just like I do.well done richer sounds !

6 giugno 2026
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Risposta di Richer Sounds - Leicester

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Great help for a 67 year old technophobe …

Great help from the staff over the phone, explaining everything that I needed to know about the set up I was interested in, absolutely brilliant price for both the turntable and cd player/amp which were both "unboxed" but pristine

5 giugno 2026
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Risposta di Richer Sounds - Leicester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 3 stelle su 5

Delivery Disappointment

I was disappointed that the product I bought on the 29th May was not available for me to take home on the day ie available in store. However I chose a next day delivery for which I paid a fee. Unfortunately the sales assistant entered the wrong day. I had to ring the store to get a refund of the delivery fee. I was told the delivery would now be Tuesday, A DPD operative texted me to say he was coming on Monday but I had not left my porch door open that day. I went on the DPD website and selected to pick up my item from one of their lockers (Yeep) as I live very close to DPD warehouse. They would nor send me the code for the locker. I complained to Richer Sounds who said they would contact DPD delivery team. A Richer Sound employee rang me up on the Thursday to say DPD would deliver the next day. I therefore left my porch door open. It was delivered OK the next day. Please improve your delivery process but I commend you for sorting it out quickly.

4 giugno 2026
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Risposta di Richer Sounds - Leicester

Thank you for your feedback, although I was very sorry to read that it wasn't a great experience due to some human error initially and the courier letting things down further.

Whilst I'm glad the colleagues managed to resolve things, I wanted to assure you that we do take such issues seriously and will of course investigate with both the store and DPD, in the meantime I will arrange for our customer service team to contact you directly and put matters right..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Fabulous as always

Always the best advice and service from Richer Sounds. Wouldn't shop anywhere else. These guys not only know their stuff but are 100% genuine in the information given. Levi served us today and was fantastic. Thanks

3 giugno 2026
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Risposta di Richer Sounds - Leicester

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Richer Sounds Leicester…

The member of staff was absolutely excellent. Told him what we wanted and he sorted us out very quickly. He took us through to a better product and answered all of our questions with ease

2 giugno 2026
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Risposta di Richer Sounds - Leicester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Quality assured

Awesome hdmi cable that realy does put cheaper cables to shame, well worth the purchase

2 giugno 2026
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Risposta di Richer Sounds - Leicester

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Always fantastic service and products

We telephoned the Leicester branch and spoke with Richard about what we wanted and he was so helpful, polite and reassuring. A real personal touch and so refreshing in today's modern life. He recommended the sound bar that we purchased. He advised us that it had a discount on it, which was also a bonus!

We went online to order it and that was easy and straightforward. We were blown away that it arrived the very next day!

We love the sound bar - perfect for our needs and great quality. We are totally satisfied and return time and time again to Richer Sounds. You are a very special business in many ways and we are delighted to support you whenever we can.

2 giugno 2026
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Risposta di Richer Sounds - Leicester

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

RS London Road. Leicester

Paul from RS London Road, Leicester was honest and upfront. I enquired about a dearer cinema system for my home, however further to discussing the unique setting of the home setting, he pointed out similar products that could achieve the goals that I wanted.

He was right and I am very happy with my sound bar and sub. Brilliant advice from honest Staff.

31 maggio 2026
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Risposta di Richer Sounds - Leicester

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Great website

Website is very easy to navigate and the prices were unbeatable (Currys said they would price match until I told them the RS price)
Pick up from store couldn't have been better.

1 giugno 2026
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Risposta di Richer Sounds - Leicester

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Excellent purchase experience from Richer Sounds in Leicester

Purchased an LG OLED TV from Richer Sounds in Leicester , contacted the shop by telephone and spoke with Paul who was very well informed and helpful about the particular product . Delivery was very quick and efficient , highly recommend Richer Sounds .

28 maggio 2026
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Risposta di Richer Sounds - Leicester

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Happy customer

Staff very friendly and interacted answering all the the questions I had. Quick delivery with updates all the way. Thanks guys

29 maggio 2026
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Risposta di Richer Sounds - Leicester

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Next level staff - how retail should be!

It's so rare to find such knowledgable and passionate people in a modern day retail setting but these guys are the perfect example of why great sales teams make for a great experience. Wouldn't go anywhere else.

28 maggio 2026
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Risposta di Richer Sounds - Leicester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

We had excellent support and customer…

We had excellent support and customer service with attention to detail and a real understanding of what we needed. We felt confident we were buying the right product and have been really happy with it since we got it home

25 maggio 2026
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Risposta di Richer Sounds - Leicester

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

All the staff are very knowledgeable…

All the staff are very knowledgeable and spend time with you answering any questions you might have. Great price for the TV and soundbar which I eventually bought. Can’t speak highly enough of all the in the Leicester branch.

23 maggio 2026
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Risposta di Richer Sounds - Leicester

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Great customer service

Great customer service, from the phone call enquiry to the in-shop experience.
The items purchased have not disappointed, in fact they’ve delighted! Good value for money to go with the service

24 maggio 2026
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Risposta di Richer Sounds - Leicester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

I can't speak highly enough of Richer…

I can't speak highly enough of Richer Sounds.
I had a limited budget when bying my cd player. Not for one moment did I feel pressurised to spend above my budget. Indeed every effort was made to find me the best player to meet my needs. Thank-you Levi.

As the situation developed I had to return to the shop and it became apparent I needed new speakers.
Again I was given 5 star treatment to ensure I had wonderful sound without breaking the bank. This time it was Richard who gave me so much expert guidance.

He also arranged for Mark to come to my home to install the speakers. I was in the shop on the Monday, by Wednesday my system was up and running and totally wonderful.

I will never forget the kindness of Levi, Richard and Mark. So uplifting and life affirming during our present troubled times.
Thank you

19 maggio 2026
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Risposta di Richer Sounds - Leicester

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Sebastian was fantastic….

Sebastian was fantastic….. his knowledge and customer service is first class!

20 maggio 2026
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Risposta di Richer Sounds - Leicester

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

World class service

Turntable arrived. Couldn't set it up. Called the store. Impeccable service. Sorted.

26 maggio 2026
Non scritta su invito
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Risposta di Richer Sounds - Leicester

I was genuinely sorry to read about your experience and agree completely, if you were initially advised that a setup service could be arranged and then later told this wasn’t possible, that is understandably very frustrating.

I'm currently looking into what happened here, including the advice given by the store, so we can understand exactly where things may have gone wrong, but in the meantime have also reached out via Trustpilot to request your contact details so I can speak with you directly and get this resolved as quickly as possible. Alternatively you can contact me via the below e-mail address..

seniorcomplaintsteam@richersounds.com

Hope to hear from you soon,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Knowledgeable and helpful staff.

Knowledgeable and helpful staff.

16 maggio 2026
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Risposta di Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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