Richer Sounds - Leicester Recensioni 

2515
•
TrustScore 5 su 5

5,0

163 London Road, LE2 1EG Leicester, GB

•

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Valutata 5 stelle su 5

Very good advice, much patience as there was a glitch on my phone during payment, sorted efficiently. Bought the more expensive model (Pro ject Debut Carbon Evo 2) as figured I could have hunted for t... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great customer service by James, rare these days! We felt genuinely listened to, everything was explained really well and we were really happy with our purchase, especially the great quality and pric... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Fantastic service & advice from Richer Sounds in Leicester. We've used this shop multiples times and no matter who we've dealt with the quality of the service and the advice (i.e. what to buy & what n... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Excellent service from the guys in Leicester. I had ordered online for click-and-collect. But due to a change in work schedules, I needed to get my order redirected from Leicester up to the Newcast... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. anche in
  3. Negozio di elettronica
  4. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

5,0

Eccellente

TrustScore 5 su 5

3K recensioni

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5,0

Tutte le recensioni

(2515)

24.500 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

noise cancelling headphones

Wanted some noise cancelling headphones for a long haul flight that would link with plane via Bluetooth or wired. Richard sorted me out with a pair that should do the job and not at a silly price.

24 settembre 2026
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Risposta di Richer Sounds - Leicester

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Levi at Leicester was just brilliant

Levi at Leicester was just brilliant. Knowledgeable and enthusiastic and listened to exactly what I was trying to achieve. Have got it home and it sounds *awesome*. He also stopped my friend spending money on kit he didn’t need. How refreshing! But cannot recommend these guys highly enough 🙌🦾

29 settembre 2026
Non scritta su invito
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Risposta di Richer Sounds - Leicester

Thank you for your 5 star review!

Valutata 4 stelle su 5

Excellent staff

Excellent staff, very helpful. Would have been a 5star rating had the computer system been as efficient as the staff

21 settembre 2026
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Risposta di Richer Sounds - Leicester

Thank you for your feedback and for taking the time to leave us a review.

We hope you enjoy your new purchase!

Many thanks,

The Customer Experience team

Valutata 5 stelle su 5

Fantastic service throughout

Fantastic service throughout. Great products and knowledge. We dealt with Levi who is a credit to the company. So knowledgeable, patient and he listens and really cares. He was also brilliant with our two little girls. From start to finish the service from Richer Sounds has been impeccable. We wouldn’t go anywhere else for TV’s and Hi Fi’s it’s lovely to know that some businesses have kept customer service as a priority, Richer Sounds in Leicester welcome you in, listen to you, spend time with you. There’s no hard sell which is refreshing and they really know their stuff. Absolutely excellent in every way. Thank you.

21 settembre 2026
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Risposta di Richer Sounds - Leicester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Smooth transaction

Smooth transaction, and friendly helpful staff. The whole experience of buying my television from Richer Sounds in Leicester was hassle and stress free. After being trapped in a vicious circle with major high street retailer, I had by a stroke of luck managed to break free of having to constantly use them. I headed straight to Richer Sounds to deal with a human being who was super helpful and accommodating. The whole process was smooth and just so stress free. TV delivered the next day by a fantastic courier. I'd just like to say thank you to Bernell for a job well done and just making everything so much easier than who I had to deal with previously!

25 settembre 2026
Non scritta su invito
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Risposta di Richer Sounds - Leicester

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

great service

Very fast delivery my new equipment is great easy to use sounds great

16 settembre 2026
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Risposta di Richer Sounds - Leicester

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Knowledgeable

Knowledgeable, went in for a specific turntable and speaker but came out with another. Very happy.

17 settembre 2026
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Risposta di Richer Sounds - Leicester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Went in to the Leicester store last…

Went in to the Leicester store last week, 5 minutes before the store was about to close. Spoke to Sebastian who was brilliant, who gave me all the time in the world. Gave me some wonderful advice and purchased a tv and wall bracket, all arrived the next day. A very happy customer!

16 settembre 2026
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Risposta di Richer Sounds - Leicester

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Fantastic service from people who…

Fantastic service from people who genuinely care.

Even though we had a fault with our TV, they went above and beyond to get it sorted quickly and without any fuss.

No call centres, no AI — just experienced, knowledgeable staff who clearly enjoy what they do and take pride in providing great customer service.

It’s refreshing to receive this level of personal service. Highly recommended!

9 settembre 2026
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Risposta di Richer Sounds - Leicester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

The guys I spoke to were very helpful…

The guys I spoke to were very helpful and patient and gave me a lot of useful advice. It was an excellent experience, far better than buying online

9 settembre 2026
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Risposta di Richer Sounds - Leicester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

I have recently purchased the new SVS…

I have recently purchased the new SVS SB-3000 subwoofer from Richer Sounds. I received the same impeccable service from the friendly and highly experienced staff, with special thanks (but not exclusively) to James. The ordering process was made easy and delivery was arranged for the following day through DPD. I honestly cannot fault this company.

2 settembre 2026
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Risposta di Richer Sounds - Leicester

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Top service 👍

Always a friendly and knowledgeable bunch, unlike the competition who just quote from the manufacturers crib sheet!

5 settembre 2026
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Risposta di Richer Sounds - Leicester

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

I cannot praise the staff at the…

I cannot praise the staff at the Leicester branch enough. When I received a home delivery of a faulty piece of kit, they arranged for a replacement unit to be delivered to the store the next day for me to pick up.
Great service.

4 settembre 2026
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Risposta di Richer Sounds - Leicester

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

I always shop at Richer sounds because…

I always shop at Richer sounds because can’t beat them on price and service staff are so helpful especially James at Leicester branch

1 settembre 2026
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Risposta di Richer Sounds - Leicester

Thanks for your 5 star review, we look forward to seeing you again next time

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