Richer Sounds - Holborn Recensioni 

1321
TrustScore 5 su 5

4,9

29 Bloomsbury Way, WC1A 2SL London, GB


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Valutata 5 stelle su 5

Steve was (still is) brilliant, from the moment I walked into the store. Great customer service, I told him what I liked, he arranged a demo of the equipment within 30 mins. I ended up purchasing a Ca... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I need to replace my CD player, I have always used Richer Sounds, so I went to the London Bridge branch. One assistant was speaking to a customer on the telephone which is fine, the other was looking... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have been a RS customer for many years. The customer service (in fact, the overall service) is simply brilliant. Your team are knowledgeable, courteous, and a pleasure to deal with. Whenever I have... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I needed an inexpensive DVD player as I had offered to loan some DVDs to my grandson's school. The films were early silent movies that are not available on streaming sites. Richer Sounds Holborn h... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

1K recensioni

5 stelle
4 stelle
3 stelle
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4,9

Tutte le recensioni

(1321)

23.820 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 3 stelle su 5

I have had 2 tvs in 5 days

I have had 2 tvs in 5 days . The 1st did not support headphones which was important to me . The 2nd, I could not fit the stand because the holes in the casing did not line up with the screw holes. I sent it back. I got my tv from Currys.

18 aprile 2026
Logo di Richer Sounds - Holborn

Risposta di Richer Sounds - Holborn

Thanks for taking the time to leave your feedback, although I’m sorry to hear about your recent experience. It’s disappointing to hear that the products you received didn’t meet expectations.

Given what you’ve outlined, we’d like to look into this further to understand what may have gone wrong, so I will arrange for one of our team to be in touch directly to review things with you in more detail.

In the meantime, if there’s anything further you’d like to share, please feel free to get in touch using the details below...

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Great service as always

I phoned the store to ask if they had my item in stock. They offered to hold it for me, and did so even when I was a couple of days late collecting. I love Richer Sounds! Wouldn't go anywhere else.

17 aprile 2026
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Risposta di Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

I had a great experience with Dan at…

I had a great experience with Dan at the Holborn Store. He managed to upsell and convinced me to purchase The EVO 1. Originally i was set on getting the Naim Muso which is incredible.
His attention to detail and overall service swayed my opinion!!

24 settembre 2025
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Risposta di Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

All I want to do it give a rating

All I want to do it give a rating "

We'd love to hear from you!

Firstly, thank you for shopping with Richer Sounds.

Your opinion matters (no, it really does!).

Whilst it is reported that 78% of people say they receive too many survey requests, and it feels like their feedback doesn't register, at Richer Sounds we're listening - and we take every single comment and review seriously."

11 aprile 2026
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Risposta di Richer Sounds - Holborn

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Excellent service

Went looking for headphones for my son's 18th birthday present and the manager allowed him to trial a couple of pairs in the demo room. One he had already tried somewhere else but was needed as a reference to the other which we hadn't seen anywhere else on display.
It helped him opt for a model not out but available, which upon checking was price matched on the spot to another retailer, no quibble.
Very professional and keeps Richer Sounds somewhere I will always check out and visit when tv and hifi needs arise.

10 aprile 2026
Logo di Richer Sounds - Holborn

Risposta di Richer Sounds - Holborn

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Fantastic advice & brilliant headphones!

I saw they had the headphones I was looking for in stock & they couldn’t have been kinder and more helpful with answering any questions I had. Cans came the next day. Brilliant!

8 aprile 2026
Logo di Richer Sounds - Holborn

Risposta di Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Valutata 3 stelle su 5

Fuller and better guidance needed

The instructions with my Freesat box were minimal and I’ve spent the last few days wrestling with it - still can’t get it to consistently record two programmes at once. Hoping I can eventually figure it out without having to bother the shop staff (who were really helpful when I bought it).

7 aprile 2026
Logo di Richer Sounds - Holborn

Risposta di Richer Sounds - Holborn

Thank you for the feedback, I was sorry of course to read of the installation difficulties you've been having, and apologies that the product instructions were unsatisfactory.

I will arrange for our team to follow up and check if all is now resolved or whether you need further assistance..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Purchased a 55 inch tv from steve

Purchased a 55 inch tv from steve gave me great advice made everything very easy. This was on Friday, 18 hours later it was delivered and setup have to say was a great purchase delivery and result so happy just popped into the store to personally thank him but unfortunately he was not in today, Richer sounds have great staff, see you again

10 aprile 2026
Non scritta su invito
Logo di Richer Sounds - Holborn

Risposta di Richer Sounds - Holborn

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Friendly approach

Friendly approach. Good impartial advice. Decent price and great product.

7 aprile 2026
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Risposta di Richer Sounds - Holborn

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

I had a really great experience

I had a really great experience at this shop! So friendly and helpful, taking their time to find exactly what I needed — my cartridge, Cambridge gear, and a cable. They patiently explained everything and answered all my questions, making the whole experience enjoyable and stress-free. Felt really cool walking out with everything sorted. Highly recommend!
Thank you !!!

3 aprile 2026
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Risposta di Richer Sounds - Holborn

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Very friendly

Very friendly, efficient staff. Ordered a power cable for a Pro-Ject turntable that was delivered in no time.

30 marzo 2026
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Risposta di Richer Sounds - Holborn

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Easy in store purchase with friendly…

Easy in store purchase with friendly and knowledgeable staff, and helpful delivery options

27 marzo 2026
Logo di Richer Sounds - Holborn

Risposta di Richer Sounds - Holborn

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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