Richer Sounds - Holborn Recensioni 

1322
TrustScore 5 su 5

4,9

29 Bloomsbury Way, WC1A 2SL London, GB


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Valutata 5 stelle su 5

Steve was (still is) brilliant, from the moment I walked into the store. Great customer service, I told him what I liked, he arranged a demo of the equipment within 30 mins. I ended up purchasing a Ca... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I need to replace my CD player, I have always used Richer Sounds, so I went to the London Bridge branch. One assistant was speaking to a customer on the telephone which is fine, the other was looking... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have been a RS customer for many years. The customer service (in fact, the overall service) is simply brilliant. Your team are knowledgeable, courteous, and a pleasure to deal with. Whenever I have... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I needed an inexpensive DVD player as I had offered to loan some DVDs to my grandson's school. The films were early silent movies that are not available on streaming sites. Richer Sounds Holborn h... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

1K recensioni

5 stelle
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4,9

Tutte le recensioni

(1322)

23.927 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Easy in store purchase with friendly…

Easy in store purchase with friendly and knowledgeable staff, and helpful delivery options

27 marzo 2026
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Risposta di Richer Sounds - Holborn

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Knowledgeable

Knowledgeable, friendly staff

26 marzo 2026
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Risposta di Richer Sounds - Holborn

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Excellent service

Excellent service. Ordered over the phone and picked up from the store an hour later. They added carrying handles to the box which made my journey back on the tube more comfortable. My son was delighted with the turntable and has started his journey into the world of vinyl albums.

11 marzo 2026
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Risposta di Richer Sounds - Holborn

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Excellent service

I appreciate Richer Sounds offering me a refund/exchange when a product wasn’t performing as expected. Full marks for their service.

24 marzo 2026
Non scritta su invito
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Risposta di Richer Sounds - Holborn

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

The manager took my idea or plan

The manager took my idea or plan, educated me & proved he had that special item, right up my street, happy purchase & will revisit again.

14 novembre 2025
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Risposta di Richer Sounds - Holborn

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Thank you Elliot !!!

Elliot at Richer Sounds made our phone and email transaction (I live on the Orkney Islands, off the North of Scotland!) completely painless. He was pleasant, efficient, and seemed really to care about the service he was offering. He even followed up to make sure everything was going well. Thank you!

12 marzo 2026
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Risposta di Richer Sounds - Holborn

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

As usual I received exemplary service…

As usual I received exemplary service from Richer Sounds. I wasn’t quite happy with some speakers I had bought so they exchanged them for some other ones with no hesitation. They also made it really easy for me to do this via dpd. If only all companies took customer service so seriously.

9 marzo 2026
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Risposta di Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Always top service/experience

I have purchased here 3 times this year and every time the service has been spot on. Friendly advice and really good technically. Highly recommended.

7 marzo 2026
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Risposta di Richer Sounds - Holborn

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Really helpful and friendly staff.

Really helpful and friendly staff.
Great value products that are quickly sourced and delivered to store of customer's choice for collection.

5 marzo 2026
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Risposta di Richer Sounds - Holborn

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Simply the best service and value

The service from Richer Sounds is simply brilliant. Nothing is too much trouble for them, they will head out to see your house free of charge and provide advice as to the right TV and audio solution and will always give the right guidance on what products to buy (not simply the most expensive). They also always seem to have very compelling promotions on offer. The only place to buy a TV as far as I’m concerned. Special mention to Steve who heads the Holborn store in Central London.

27 febbraio 2026
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Risposta di Richer Sounds - Holborn

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

As always

As always, Richer Sounds are a top store.

Staff always helpful and I love that you can still visit a shop.

21 febbraio 2026
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Risposta di Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Incredibly helpful staff who went above…

Incredibly helpful staff who went above and beyond to help me find the right speaker and Bluetooth solution for my vinyl set up. Many thanks!

19 febbraio 2026
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Risposta di Richer Sounds - Holborn

Thank you for your 5 star review!

Valutata 5 stelle su 5

The staff listen to your request if you…

The staff listen to your request if you are not sure of the item you are asking for,then suggest an alternative and the reason why. This gives you confidence on making a decision.

26 febbraio 2026
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Risposta di Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Excellent service on the phone

Excellent service on the phone. Great delivery time, very up to date information

25 febbraio 2026
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Risposta di Richer Sounds - Holborn

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Helpful and knowledgeable phone…

Helpful and knowledgeable phone service. Flexibility about when to have delivery (the order was placed for me the next day to get the ideal delivery).

24 febbraio 2026
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Risposta di Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Incredible experience

Incredible experience. Efficient and great price. Easy your talk to. Knowledgeable and a great store to deal with. Cannot recommend enough and will definitely be using again. Super quick delivery and the delivery team were great and efficient too.

21 febbraio 2026
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Risposta di Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Valutata 4 stelle su 5

Very good headphones, but need to bed them in.

I phoned the shop, they had in stock the Austrian Hi-X15 over ear headphones I had decided to buy, they put them by for me and next day I went to the shop and bought them. That's all good. Five stars. I think the only thing that might have improved the experience would have been if the salesperson had emphasised to me how very important it was to give the headphones time before they perform at their best. They sounded pretty awful when I got them home, unpacked the box and played piano music through them. Thin, clangorous, ghastly. But now, after several days and quite a few hours' use, they have improved immensely and sound really great.

21 febbraio 2026
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Risposta di Richer Sounds - Holborn

Thanks for the review and I'm really sorry that 'running' or 'breaking in' the headphones wasn't discussed at the time of purchase. It is a subjective issue, but you clearly benefited from it here, so I will make sure I feed this back to the team at the store, and our wider network, to continue to ensure that customers are getting the best helpful tips from us..

seniorcomplaintsteam@richersounds.com

Thanks again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Perfect Professionalism

I took a CD player under guarantee in need of repair. No problem and as the unit had been discontinued it was immediately replaced. I have used Richer Sounds Holborn for many years, they understand their products and are always helpful as well as being competitive in price. Bravo!

17 febbraio 2026
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Risposta di Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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