Richer Sounds - Holborn Recensioni 1298

TrustScore 5 su 5

4,9

29 Bloomsbury Way, WC1A 2SL London, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Anthony the owner of Simply AV came in person to install my new turntable and pre amp. Super professional, really quick. explained everything and sorted y ew system out. made things really simple for... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Went looking for headphones for my son's 18th birthday present and the manager allowed him to trial a couple of pairs in the demo room. One he had already tried somewhere else but was needed as a... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

All I want to do it give a rating " We'd love to hear from you! Firstly, thank you for shopping with Richer Sounds. Your opinion matters (no, it really does!). Whilst it is reported that... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

As usual I received exemplary service from Richer Sounds. I wasn’t quite happy with some speakers I had bought so they exchanged them for some other ones with no hesitation. They also made it really e... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

1K recensioni

5 stelle
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3 stelle
2 stelle
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Valutata 5 stelle su 5

I had a great experience with Dan at…

I had a great experience with Dan at the Holborn Store. He managed to upsell and convinced me to purchase The EVO 1. Originally i was set on getting the Naim Muso which is incredible.
His attention to detail and overall service swayed my opinion!!

24 settembre 2025
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Risposta di Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

All I want to do it give a rating

All I want to do it give a rating "

We'd love to hear from you!

Firstly, thank you for shopping with Richer Sounds.

Your opinion matters (no, it really does!).

Whilst it is reported that 78% of people say they receive too many survey requests, and it feels like their feedback doesn't register, at Richer Sounds we're listening - and we take every single comment and review seriously."

11 aprile 2026
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Risposta di Richer Sounds - Holborn

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Excellent service

Went looking for headphones for my son's 18th birthday present and the manager allowed him to trial a couple of pairs in the demo room. One he had already tried somewhere else but was needed as a reference to the other which we hadn't seen anywhere else on display.
It helped him opt for a model not out but available, which upon checking was price matched on the spot to another retailer, no quibble.
Very professional and keeps Richer Sounds somewhere I will always check out and visit when tv and hifi needs arise.

10 aprile 2026
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Risposta di Richer Sounds - Holborn

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Fantastic advice & brilliant headphones!

I saw they had the headphones I was looking for in stock & they couldn’t have been kinder and more helpful with answering any questions I had. Cans came the next day. Brilliant!

8 aprile 2026
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Risposta di Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Valutata 3 stelle su 5

Fuller and better guidance needed

The instructions with my Freesat box were minimal and I’ve spent the last few days wrestling with it - still can’t get it to consistently record two programmes at once. Hoping I can eventually figure it out without having to bother the shop staff (who were really helpful when I bought it).

7 aprile 2026
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Risposta di Richer Sounds - Holborn

Thank you for the feedback, I was sorry of course to read of the installation difficulties you've been having, and apologies that the product instructions were unsatisfactory.

I will arrange for our team to follow up and check if all is now resolved or whether you need further assistance..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Purchased a 55 inch tv from steve

Purchased a 55 inch tv from steve gave me great advice made everything very easy. This was on Friday, 18 hours later it was delivered and setup have to say was a great purchase delivery and result so happy just popped into the store to personally thank him but unfortunately he was not in today, Richer sounds have great staff, see you again

10 aprile 2026
Non scritta su invito
Logo di Richer Sounds - Holborn

Risposta di Richer Sounds - Holborn

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Friendly approach

Friendly approach. Good impartial advice. Decent price and great product.

7 aprile 2026
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Risposta di Richer Sounds - Holborn

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

I had a really great experience

I had a really great experience at this shop! So friendly and helpful, taking their time to find exactly what I needed — my cartridge, Cambridge gear, and a cable. They patiently explained everything and answered all my questions, making the whole experience enjoyable and stress-free. Felt really cool walking out with everything sorted. Highly recommend!
Thank you !!!

3 aprile 2026
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Risposta di Richer Sounds - Holborn

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Very friendly

Very friendly, efficient staff. Ordered a power cable for a Pro-Ject turntable that was delivered in no time.

30 marzo 2026
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Risposta di Richer Sounds - Holborn

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Easy in store purchase with friendly…

Easy in store purchase with friendly and knowledgeable staff, and helpful delivery options

27 marzo 2026
Logo di Richer Sounds - Holborn

Risposta di Richer Sounds - Holborn

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Knowledgeable

Knowledgeable, friendly staff

26 marzo 2026
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Risposta di Richer Sounds - Holborn

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Excellent service

Excellent service. Ordered over the phone and picked up from the store an hour later. They added carrying handles to the box which made my journey back on the tube more comfortable. My son was delighted with the turntable and has started his journey into the world of vinyl albums.

11 marzo 2026
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Risposta di Richer Sounds - Holborn

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Excellent service

I appreciate Richer Sounds offering me a refund/exchange when a product wasn’t performing as expected. Full marks for their service.

24 marzo 2026
Non scritta su invito
Logo di Richer Sounds - Holborn

Risposta di Richer Sounds - Holborn

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

The manager took my idea or plan

The manager took my idea or plan, educated me & proved he had that special item, right up my street, happy purchase & will revisit again.

14 novembre 2025
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Risposta di Richer Sounds - Holborn

Thanks for your 5 star review, we look forward to seeing you again next time

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