Richer Sounds - Guildford Recensioni 

1326
TrustScore 5 su 5

4,9

10 London Road, GU1 2AF Guildford, GB


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Valutata 5 stelle su 5

Both members of staff were more than helpful -did not rush us and answered all our questions. The goods were delivered the next morning as promised and are now being used. ~Just excellent service... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The deputy manager Dan at your Guildford branch was most helpful. Dan understood our needs and guided us to the right TV & Sound bar. I would goes as far as saying Dan would be an asset to any company... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Called to place an order (website said to call due to low stock levels). Tayla from the Guildford branch was incredibly helpful, friendly and efficient. Gave me great advice and sorted my order, whic... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Richer Sounds. What can I say about them? I have been purchasing Hi-Fi separates from them for many years now, when they had only one tiny cramped shop on London Bridge Walk. They are a good, real... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

1K recensioni

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4,9

Tutte le recensioni

(1326)

25.159 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Richer Sounds? What more can I say?!

Richer Sounds.
What can I say about them?
I have been purchasing Hi-Fi separates from them for many years now, when they had only one tiny cramped shop on London Bridge Walk.
They are a good, real down to earth company with no fluff and very keen prices.
This latest purchase of new speakers certainly won't be my last purchase from them either!

6 agosto 2026
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Risposta di Richer Sounds - Guildford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

A good experience.

The deputy manager Dan at your Guildford branch was most helpful. Dan understood our needs and guided us to the right TV & Sound bar. I would goes as far as saying Dan would be an asset to any company that employed him. Richer Sound have trained him well in customer relations, so we’ll done.

20 agosto 2026
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Risposta di Richer Sounds - Guildford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

So helpful…

Both members of staff were more than helpful -did not rush us and answered all our questions. The goods were delivered the next morning as promised and are now being used. ~Just excellent service -as before - that's why we came back for more help even though other shops were nearer.

20 agosto 2026
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Risposta di Richer Sounds - Guildford

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Excellent service and really helpful…

Excellent service and really helpful staff, who even opened the shop early for me. The projector although not in stock in the shop, was delivered the next day as promised.

19 agosto 2026
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Risposta di Richer Sounds - Guildford

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Very helpful sales person

Very helpful sales person. Good knowledge of product and competition. Competitive pricing.

18 agosto 2026
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Risposta di Richer Sounds - Guildford

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Always up for a deal

Called & spoke to Dan, I knew the TV I wanted & advised Dan that I'd found a better deal, we agreed a price which was acceptable to both parties love it when you can actually do a deal rather than get the standard no, sorry.

17 agosto 2026
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Risposta di Richer Sounds - Guildford

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Friendliest of staff

Friendliest of staff, very knowledgeable and completely unflappable. Fair prices but worth any extra for the service.

15 agosto 2026
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Risposta di Richer Sounds - Guildford

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Very good customer care

Very good customer care

7 agosto 2026
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Risposta di Richer Sounds - Guildford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Good product

Good product. Excellent service.

11 agosto 2026
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Risposta di Richer Sounds - Guildford

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

TV & Speakers

Really good advice regarding new TV purchase, followed by an innteresting speakers demo. First rate service!

7 agosto 2026
Logo di Richer Sounds - Guildford

Risposta di Richer Sounds - Guildford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Excellent Service

Called to place an order (website said to call due to low stock levels). Tayla from the Guildford branch was incredibly helpful, friendly and efficient. Gave me great advice and sorted my order, which arrived quicker than expected (and exactly as described!).
Thanks!

15 agosto 2026
Non scritta su invito
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Risposta di Richer Sounds - Guildford

Thank you for your wonderful feedback

Valutata 5 stelle su 5

The whole experience was top notch

The whole experience was top notch. I called the Guildford store and Roland helped me purchase the LG G-series 65" OLED Evo 4K wall mounted version with the LG US70TR soundbar. Roland was super helpful, and recommended an installer they have used for many years - Ben. The installation process was excellent and Ben set everything up including the soundbar. The TV is outstanding and we are super pleased with the soundbar and speakers. Great service from start to finish and a great deal all round.

7 agosto 2026
Logo di Richer Sounds - Guildford

Risposta di Richer Sounds - Guildford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

I wouldn’t buy my AV equipment from…

I wouldn’t buy my AV equipment from anyone else. Staff always knowledgeable and helpful, they price match and give a long warranty. Plus supporting a local High street business. What’s not to like?

6 agosto 2026
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Risposta di Richer Sounds - Guildford

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 4 stelle su 5

Knowledgeable staff and a range of products.

The sales people (staff) are knowledgeable about the TVs, sound bars etc and know the specs of each and can link it to what you are wanting. The price is reasonable too.

4 agosto 2026
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Risposta di Richer Sounds - Guildford

Thanks for the feedback and for the positive rating. We hope you enjoy the new purchase!

The Customer Experience team

Valutata 4 stelle su 5
Logo di Richer Sounds - Guildford

Risposta di Richer Sounds - Guildford

Thank you for the positive rating and feedback. We hope you enjoy the new purchase!

The Customer Experience team

Valutata 5 stelle su 5

Great service

Great range of items. Easy to navigate website. Once item was ordered I received regular updates on how my order was progressing. I was called on the expected date telling me my order was ready, which I duly collected from the friendly, helpful shop staff.

27 luglio 2026
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Risposta di Richer Sounds - Guildford

Thank you for your wonderful feedback

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