Richer Sounds - Guildford Recensioni 

1294
TrustScore 5 su 5

4,9

10 London Road, GU1 2AF Guildford, GB


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Valutata 5 stelle su 5

Always buy from Richer if I have the option, even if not the absolute cheapest, because their service, staff and collection from shop is second to none. The JBL 200 is a brilliant smart speaker too,... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Richer Sounds in Guildford, is my go-to place for all things Hi-Fi. The staff are always welcoming, helpful, and are all very knowledgeable. They are always more than willing to assist you however th... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

This the fourth TV we have bought from Richer sounds and as always we were given expert advice in the store. Ben and John the fitters are excellent and are very pleasant company.

L'azienda ha risposto

Valutata 5 stelle su 5

Dan your deputy manager at the Guildford branch really looked after me regarding my recent purchase of a sub woofer to enhance my music system at home. He had researched the initial interference probl... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

1K recensioni

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4,9

Tutte le recensioni

(1294)

23.773 recensioni negli ultimi 12 mesi

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Valutata 4 stelle su 5

Very friendly staff who did their best…

Very friendly staff who did their best to help me.

30 giugno 2026
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Risposta di Richer Sounds - Guildford

Thanks for taking the time to leave your review, and for the feedback on the colleagues in our Guildford branch. Should you need any assistance of course, feel free to contact our customer services via customerservices@richersounds.com

The Customer Experience team

Valutata 1 stelle su 5

i put in an order for a £900.00 HI FI…

i put in an order for a £900.00 HI FI system i was
told you would contact me when it was in and nearly 3 months later i found you only to be told the order
had got lost not over impressed
but i am very impressed with Cambridge hi-fi

28 giugno 2026
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Risposta di Richer Sounds - Guildford

I was truly sorry to read your comments, and whilst I'm pleased you are happy with the system itself, something has clearly failed from a communications point of view with us, as the first order and payment I can see was from last month.

We'll be in touch to find out more providing you are happy to discuss this, to both identify where things went wrong and improve the systems in light of that, and to put matters right with you.

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Walked in and bought a TV

Walked in and bought a TV had it in the van I'm under 20 mins Taylor was incredible walked in mentioned a model she then stated we have a ex display which will cost more but definitely an upgrade and holy god the picture quality is insane she was helpful and handy even gave me a hand to put it in the back of my van couldn't fault the service I know where I'm getting my TVs from now on

20 giugno 2026
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Risposta di Richer Sounds - Guildford

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Easy ordering and pickup

Always buy from Richer if I have the option, even if not the absolute cheapest, because their service, staff and collection from shop is second to none. The JBL 200 is a brilliant smart speaker too, can’t recommend highly enough.

23 giugno 2026
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Risposta di Richer Sounds - Guildford

Thank you for your 5 star review!

Valutata 5 stelle su 5

Superb Service as always!!

Richer Sounds in Guildford, is my go-to place for all things Hi-Fi. The staff are always welcoming, helpful, and are all very knowledgeable. They are always more than willing to assist you however they can, whether that be to explain what 'something does' or even demo an item if that's required. This trip was a little different, as I knew exactly what I was purchasing, so I chose Richer Sounds because not only was I able to get everything I wanted in the one place, but there were decent offers on a couple of the items. I purchased a new 'desktop' amp, a new headphone DAC Amp, along with a pair of new Klipsch Reference Speakers, with some new made to order speaker cables.
Yet again Franklin was superb, and organised everything, and even made the cables up while I waited, so I could leave with them. I can't recommended them highly enough, Richer sounds should be everyone's 'GO-TO' place for all things sound & vision/Hi-Fi !!

20 giugno 2026
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Risposta di Richer Sounds - Guildford

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Great service from staff at Guildford

Really helpful and friendly advice. I’m very satisfied with the sound from my CD player and bookshelf speakers. Highly recommend shopping at Richer Sounds.

12 giugno 2026
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Risposta di Richer Sounds - Guildford

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Great staff, great product!

The staff were very informative. I think the price was competitive and the item was very good for the money.

3 giugno 2026
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Risposta di Richer Sounds - Guildford

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Excellent communication

Excellent communication

11 giugno 2026
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Risposta di Richer Sounds - Guildford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Superb service

Brilliant service once again from Richer Sounds. The staff really know their stuff and it's obvious they take pride in what they do. From dealing with my initial product enquiries on the phone, to the in-store appointment and demos, to a follow-up email to check that everything (a Samsung OLED TV) was set up OK and we are happy with our purchase... it's all done perfectly. They explain things clearly, demonstrate clearly, and answer all your questions clearly. This is how service should be delivered. I'm not sure why anyone would consider going anywhere else for TVs, audio/hifi and the like. And all this for the best price, too!
Guildford store for this latest Richer Sounds purchase, and have used the Southampton store previously, where the staff and service are also great. Thank you!

7 giugno 2026
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Risposta di Richer Sounds - Guildford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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