Richer Sounds - Guildford Recensioni 

1295
TrustScore 5 su 5

4,9

10 London Road, GU1 2AF Guildford, GB


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Valutata 5 stelle su 5

Always buy from Richer if I have the option, even if not the absolute cheapest, because their service, staff and collection from shop is second to none. The JBL 200 is a brilliant smart speaker too,... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Richer Sounds in Guildford, is my go-to place for all things Hi-Fi. The staff are always welcoming, helpful, and are all very knowledgeable. They are always more than willing to assist you however th... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

This the fourth TV we have bought from Richer sounds and as always we were given expert advice in the store. Ben and John the fitters are excellent and are very pleasant company.

L'azienda ha risposto

Valutata 5 stelle su 5

Dan your deputy manager at the Guildford branch really looked after me regarding my recent purchase of a sub woofer to enhance my music system at home. He had researched the initial interference probl... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

1K recensioni

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4,9

Tutte le recensioni

(1295)

23.874 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Went in with a clear vision of getting…

Went in with a clear vision of getting a record player, but with no specific model in mind. The guys were really informative and patient. When I phoned up later that day to purchase what I wanted (needed 😉) they made sure I got exactly what I came in for.
Also my stuff got delivered a day earlier than expected so that's always a win.

Anyway the record player and speakers are mint and I'm really grateful to everyone on the shop x

14 marzo 2026
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Risposta di Richer Sounds - Guildford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Expert advice

Expert advice, friendly and very helpful 100% buy my next tv there,

13 marzo 2026
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Risposta di Richer Sounds - Guildford

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Very helpful advice

Very helpful advice from Roland at the Guildford store followed up by a quote sent to me by email led to me ordering (online from Richer Sounds) a networked amplifier that has proved to be a great success. Well done and thank you.

29 gennaio 2026
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Risposta di Richer Sounds - Guildford

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Excellent service as always

As usual Richer Sounds gave me the best price I could find anywhere and quality of service and delivery speed were second to none. I will always go back to Richer Sounds if they have what I am after even if I can find it for a bit less elsewhere (which I think from my past experiences is unlikely). The 6 year warranty they give is also unbeatable.

7 marzo 2026
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Risposta di Richer Sounds - Guildford

Thanks for your feedback, great to read you were happy with our service.

Valutata 4 stelle su 5

Helpful advice and guidance

Helpful advice and guidance whilst purchasing. Smooth process from first contact until delivery.

9 marzo 2026
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Risposta di Richer Sounds - Guildford

Thanks for the positive review. We’re really pleased to hear that you got the right assistance from our Guildford team, and that everything ran smoothly from your initial enquiry right through to delivery.

If there’s anything else we can help with in the future, or if you’d like to share any further feedback, please feel free to get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Staff were very informative and…

Staff were very informative and helpful. No pressure sale. Delivery was organised and the item was delivered next day.

2 marzo 2026
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Risposta di Richer Sounds - Guildford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Knowledgeable staff and good advice

I went in looking for a music streamer. I was able to discuss what my needs were with staff who understood the options and were able to confirm that what I wanted to do was practical. The streamer I initially wanted was out of stock but they recommended an alternative. I bought it and installed easily at home. Good result.

25 febbraio 2026
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Risposta di Richer Sounds - Guildford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Roland and the team are very helpful on…

Roland and the team are very helpful on my purhase of monitor audio product over the year. Thank you.

25 febbraio 2026
Logo di Richer Sounds - Guildford

Risposta di Richer Sounds - Guildford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Great AV shop

1. Non-pushy sales person/expert. Didn't try to get me to buy the "next model up".
2. Did not have the AV receiver in store but ordered and arrived in 2 days.
3. Accepted Blue light card.
4. Nice, clean environment (Guildford)

14 febbraio 2026
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Risposta di Richer Sounds - Guildford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

I used them to buy a television

I used them to buy a television. They were very knowledgeable and helpful, and slightly cheaper than elsewhere. I had looked at some models online and found the specifications vague, but a quick phone call and all was quickly solved. The third party installer that they sent was very good and not expensive.

22 novembre 2025
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Risposta di Richer Sounds - Guildford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Great advice

Great advice. Good stock levels. I'll be back for sure.

16 febbraio 2026
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Risposta di Richer Sounds - Guildford

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Ordered unit through local Richer Sounds

Ordered unit through local Richer Sounds store. Staff very helpful as usual. Unit delivered on time as agreed.
No issues with setting up. Unit working nicely.

16 febbraio 2026
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Risposta di Richer Sounds - Guildford

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Good product excellent price

Good product excellent price, held it for me without any deposit, could not fault in any way. Thanks guys

16 febbraio 2026
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Risposta di Richer Sounds - Guildford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Great service from the Guildford team

Great service from the team at Guildford.

Thank you very much, to (especially) Tayla and her team for the great customer service they have provided, they surpassed my expectations.

This is what makes a great business, no drama, no dragging of their feet, just corrected the issue, in a very timely, and professional manner.

This is why I buy tech from people who look after their customer base.

13 febbraio 2026
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Risposta di Richer Sounds - Guildford

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

I sent an email to Richer Sounds in…

I sent an email to Richer Sounds in Guildford asking a question about turntables that would work with my system as it was pretty old. Franklin communicated with me straight away about budget and choices with great and honest advice. I bought the turntable that day. A very happy customer.

10 febbraio 2026
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Risposta di Richer Sounds - Guildford

Thank you for your wonderful feedback

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