Richer Sounds - Croydon Recensioni 

1390
TrustScore 5 su 5

4,9

109 South End, CR0 1BG Croydon, GB


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Valutata 5 stelle su 5

Connection that makes the difference It's all-too common to get connected to a sales representative who only knows how to use the ordering system etc. but each time I have dealt with Richer Sounds... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Purchased a record player for our grandson for his 17th birthday. Ordered over the phone and all very efficient. Was delivered promptly and in time for his birthday. However when he unpacked it the... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I bought an LG G5, from curry's and was awaiting delivery. It was £2300. I then saw that Richer Sounds was offering the same TV but at £1899 and including an LG sound bar, worth £799. WHAT A DEAL!!!... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Simply brilliant service by the Croydon branch. Just so refreshing to speak to nice people, who know their stuff and bend backwards to help. Super happy with service, advice and products. Nice work... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

1K recensioni

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4,9

Tutte le recensioni

(1390)

25.159 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Worth a visit 😉

We brought a record player and it was demonstrated to us by Richard. He didn't pressurise us. He showed us how it worked.it

was great to hear befor we purchase it. We are so happy with the purchase. We would recommend Richard sounds

27 giugno 2026
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Risposta di Richer Sounds - Croydon

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

We received outstanding customer…

We received outstanding customer service from Dominic at the Richer Sounds Croydon store. From the moment we walked in, he was professional, knowledgeable, patient, and genuinely helpful throughout our purchase of the Cambridge speaker.
Nothing was too much trouble. Dominic went above and beyond to make sure we chose the right product and that we were completely happy with our purchase. It's refreshing to experience such personal, honest service these days.
Dominic is a real credit to the Richer Sounds Croydon team. His professionalism, attention to detail, and commitment to customer service are exactly the standard that other retailers should aspire to.
A thoroughly deserved 5-star review. Thank you, Dominic, for making the whole experience so enjoyable. We will definitely be returning and wouldn't hesitate to recommend the Croydon store.

1 luglio 2026
Non scritta su invito
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Risposta di Richer Sounds - Croydon

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Still the best out there

The team in store were incredibly helpful, didn’t hesitate to apply a price-match discount, and called me later that day to confirm the order had gone through (having requested set up of 3x PayPal payments). Delivery was as promised and clear comms throughout. Highly recommended!

21 giugno 2026
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Risposta di Richer Sounds - Croydon

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Went the extra Mile

As usual Richer sounds went the extra mile for my needs. I wanted 4 loudspeakers for a set up, specific ones, and they managed to find them for me - which was hard as they are becoming scarce...possible end of line. I always go first to richer sounds as they can almost always supply what I am looking for...Over the past few years I have changed a lot on my two set ups

8 giugno 2026
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Risposta di Richer Sounds - Croydon

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

We recently had a TV replaced that we…

We recently had a TV replaced that we purchased under extended warranty that is offered with the VIP account. Having this was brilliant and saved us a lot of money on 3 year old TV, as the TV could not be repaired we were given a credit and paid the difference to upgrade, the staff we dealt with from reporting to receiving the TV we brilliant. We would not go anywhere else for Tech stuff have used Richer Sounds for years.

2 giugno 2026
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Risposta di Richer Sounds - Croydon

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Really helpful on the phone

Really helpful on the phone, went to the store for a demo, ordered as not in stock in store, they arrived following morning!, really great customer service

5 giugno 2026
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Risposta di Richer Sounds - Croydon

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Service & Experience

Great service by paul

6 giugno 2026
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Risposta di Richer Sounds - Croydon

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Great service all round

Your owner/staff are all warm and welcoming. Very knowledgeable and attentive.
I ordered my item in store for delivery. Arrived on time. Two days later I found the item cheaper with another supplier and received a refund within 2 hours of using the price match form, which by the way was super easy to find and use.

6 giugno 2026
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Risposta di Richer Sounds - Croydon

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Great service, knowledgeable staff

What made my experience with Richer Sounds great was the no-nonsense responses to all my queries and the excellent demonstration of the product so I could try in store before buying. Dominic was very knowledgeable and patient.

30 maggio 2026
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Risposta di Richer Sounds - Croydon

Thank you for your 5 star review!

Valutata 5 stelle su 5

As always an excellent experience

As always an excellent experience, Paul in South Croydon informative, very helpful and lovely to deal with.
Efficient and seamless

15 maggio 2026
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Risposta di Richer Sounds - Croydon

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

I recently purchased an LG Mini LED TV…

I recently purchased an LG Mini LED TV from Richer Sounds⁠, and I had a very positive experience from start to finish. The staff were knowledgeable, friendly, and took the time to answer all my questions without any pressure to buy. The ordering process was smooth, communication was clear, and the TV arrived as expected.

I’m extremely pleased with the LG Mini LED TV itself, and the advice I received helped me choose the right model for my needs. The customer service and professionalism shown throughout the purchase made the experience even better.

I would happily recommend Richer Sounds to anyone looking for a new TV or home entertainment equipment. Excellent service and a great overall buying experience.

31 maggio 2026
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Risposta di Richer Sounds - Croydon

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Excellent service

Friendly and helpful staff when I telephoned the Croydon branch and good follow up email communication.
Despite being an "open box" purchase, my item was in perfect condition and was delivered for a small charge to Yorkshire in record time in the original packaging and with all the accessories.
Well done Richer Sounds Croydon

2 giugno 2026
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Risposta di Richer Sounds - Croydon

Thank you for your wonderful feedback

Valutata 4 stelle su 5

Have always received excellent service…

Have always received excellent service and advice in the past from previous purchases, alongside polite and courteous attention. The same applied on this occasion, with prompt delivery and guarantee, assuring confidence in the product.

27 maggio 2026
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Risposta di Richer Sounds - Croydon

Thanks for taking the time to leave your review. It’s great to hear you’ve continued to receive such helpful and knowledgeable service, and that everything went smoothly with your latest purchase.

We really appreciate your continued support, hopefully next time we can make it a full five stars.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience

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