Richer Sounds - Cambridge Recensioni 

1710
TrustScore 5 su 5

4,9

25 Hills Road, CB2 1NW Cambridge, GB


Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

Paul provided good clear honest advice in shop. Listened to requirements and provided options. Happy with multiple visits without expecting a decision. Price matched when ready to buy. Have bought fr... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Helpful staff. Product good price and delivered on time. The only thing which was not good was the payment process. It didn't work after several attempts. However the staff member (I think he was call... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I rang to check that the headphones I wanted were in stock so I could check if they were ok A very helpful member of staff arranged to get them in. When I arrived, they had been charged and softw... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I bought a wall television and a sound bar and ordered an appointment with the installer. The installer arrives and said that the television was too big. Richer Sounds changed my products and gave me... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,9

Tutte le recensioni

(1710)

24.752 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

The gentlemen at the shop were…

The gentlemen at the shop were extremely helpful allowing me to try out the headphones fully before purchasing. Knowledgable and gave great set up tips. Can’t recommend enough.

25 ottobre 2025
Logo di Richer Sounds - Cambridge

Risposta di Richer Sounds - Cambridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 1 stelle su 5

Poor comms and poor customer service

Was told the items were in stock, booked my delivery and paid. I was told if there were any problems they would call me, I had no call so assumed the delivery would arrive as expected. Nothing turned up on the day of delivery so called them to ask why, was told no stock and wouldn’t be back in stock until end of December! Expressed my disappointment and was told someone would call me back to discuss, no call back! Not good enough when you are spending £3k.

29 novembre 2025
Logo di Richer Sounds - Cambridge

Risposta di Richer Sounds - Cambridge

I was most concerned to read your comments and offer my sincere apologies, I will investigate urgently with the store and contact you to resolve the matter.

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Great freindly service

Great freindly service
Helpful with collection and set up info

28 novembre 2025
Logo di Richer Sounds - Cambridge

Risposta di Richer Sounds - Cambridge

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Purchase of turntable

Very helpful assistants in the shop talked me through a range of turntables following my description of what l wanted. They explained what was good about each one for the price l wanted to pay so l could make my selection to purchase.

26 novembre 2025
Valutata 5 stelle su 5

Price beat gives the best deal

Good communication before visiting, friendly staff and a great deal with price beat

25 novembre 2025
Logo di Richer Sounds - Cambridge

Risposta di Richer Sounds - Cambridge

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

The best prices

The best prices for great equipment sold by friendly and efficient staff.

25 novembre 2025
Logo di Richer Sounds - Cambridge

Risposta di Richer Sounds - Cambridge

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Price match fulfilment

Bought a pair of headphones in store. Staff was knowledgeable. A week later the price fell for Black Friday and the difference in price was refunded promptly. Will shop again!

23 novembre 2025
Logo di Richer Sounds - Cambridge

Risposta di Richer Sounds - Cambridge

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Excellent shop staff

Having had a lot of trouble trying to get my old television repaired under guarantee, the day was saved by the excellent manager at Cambridge kindly agreeing to exchange it for a new set. Great service as always by the shop staff.

23 novembre 2025
Logo di Richer Sounds - Cambridge

Risposta di Richer Sounds - Cambridge

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

The go to place for Home Cinema

The go to place as always for everything hifi and home cinema. Always has the best deals and service.

23 novembre 2025
Logo di Richer Sounds - Cambridge

Risposta di Richer Sounds - Cambridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Customer Service was excellent even for…

Customer Service was excellent even for a small item and despite the best efforts of DPD to sully their reputation.

23 novembre 2025
Logo di Richer Sounds - Cambridge

Risposta di Richer Sounds - Cambridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

I always prefer to use Richer Sounds…

I always prefer to use Richer Sounds and my last experience confirmed why. I spoke to a very helpful person, and got my order through in less than 10 minutes.

23 novembre 2025
Logo di Richer Sounds - Cambridge

Risposta di Richer Sounds - Cambridge

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Fantastic product. Great service.

I went into the store to look at a CD Transporter. I discussed it in detail with Olivia the manager. She was very helpful and knowledgeable about the item. I've bought from Richer Sounds before, but this was my first time at the Cambridge branch, as I'd only moved to the city this year. But I will definitely shop there again.

22 novembre 2025
Logo di Richer Sounds - Cambridge

Risposta di Richer Sounds - Cambridge

Thank you for your 5 star review!

Valutata 5 stelle su 5

Great advice given

Was going to order a turntable online,but there was issues with the internet.so phoned up Cambridge store and spoke to paul.after a few questions to what amp and speakers I had he gave me some other options.so after taking in the advice I said I would think overnight and get back to him.so glad I had a chat before buying the original choice.in the end I went for the argon audio TT3.paul wasn't pushy,just gave sound advice.great delivery time and price for a lovely turntable which was delivered next day.

19 novembre 2025
Valutata 5 stelle su 5

Great service

Great service. Very attentive gentleman helped me. I’ve received the product sooner than I expected but not tried yet as it is a Xmas present. Thanks.

16 novembre 2025

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più