Richer Sounds - Cambridge Recensioni 

1707
TrustScore 5 su 5

4,9

25 Hills Road, CB2 1NW Cambridge, GB


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Valutata 5 stelle su 5

Paul provided good clear honest advice in shop. Listened to requirements and provided options. Happy with multiple visits without expecting a decision. Price matched when ready to buy. Have bought fr... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Helpful staff. Product good price and delivered on time. The only thing which was not good was the payment process. It didn't work after several attempts. However the staff member (I think he was call... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I bought a wall television and a sound bar and ordered an appointment with the installer. The installer arrives and said that the television was too big. Richer Sounds changed my products and gave me... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I decided to get a new radio for the kitchen and came across Ruark through Richer Sound. Unlike other retailers Richer sounds provided another 4 years warranty for free on top of the two years manufa... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

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4,9

Tutte le recensioni

(1707)

24.651 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

What can l say “nothing”

What can l say “nothing” if you are reading this you are wasting your time.
Just have a good look at what’s on offer, in store, online, what ever method you have, make your mind up, look at the offers that go with it and buy.
That’s it, you can go and get stitched up somewhere else now, because that will never happen at Richer Sounds. I could say so make you would not beleave me, so just do it and sit back and enjoy your purchase.
I KNOW NOW DO IT

24 aprile 2026
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Risposta di Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 4 stelle su 5

Great experience

Great experience, very happy with product. I think they need to up sales people at the weekend

23 aprile 2026
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Risposta di Richer Sounds - Cambridge

We’re really pleased to hear you’re happy with your purchase and the overall service.

Thank you for your feedback regarding weekend colleague numbers of course, which I hope didn't impact too much on your visit, we will take this on board as we continue to review our in-store experience.

Many thanks,
The Richer Sounds team

Valutata 5 stelle su 5

Good advice

Good advice , good prices and efficient delivery , not the first or last time i will buy from this company

20 aprile 2026
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Risposta di Richer Sounds - Cambridge

Thank you for your wonderful feedback

Valutata 5 stelle su 5

The usual excellent service.

Your staff were v helpful and answered any Qs I had. I had problems with my computer but they got back to me by phone. The item I chose was ideal and it arrived v promptly. The usual excellent service from my audio vendor of choice for many years.

18 aprile 2026
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Risposta di Richer Sounds - Cambridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Great experience end to end

Great experience end to end. Tom was polite and very helpful, explaining the delivery process and answering all our questions. We were kept informed on the day of delivery of progress and timing.

11 aprile 2026
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Risposta di Richer Sounds - Cambridge

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Great to listen before you buy!

It was great to try out a range of speakers before buying. I ended up buying a different set as a result which are much more suited to my listening taste. A great buying experience.

7 aprile 2026
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Risposta di Richer Sounds - Cambridge

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

I’ve been buying hi-fi equipment from…

I’ve been buying hi-fi equipment from Richard Sound Cambridge since my first system, and I’ve always had excellent service. Most recently, I ordered a pair of Harbeth P3 speakers from them. They kindly arranged an audition by sourcing a new P3 from Harbeth, and they also offered me a very good deal. Paul was especially helpful throughout. Based on my experience over the years, I’m very happy to recommend Richard Sound Cambridge.

2 aprile 2026
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Risposta di Richer Sounds - Cambridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Great CX Range

The staff at Richer Sounds in the Cambridge store are so helpful and always ready to help with any questions

4 aprile 2026
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Risposta di Richer Sounds - Cambridge

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Helpful Staff and good location.

Helpful Staff and good location.
Olivia was very helpful and patient. Gave good advice.

29 marzo 2026
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Risposta di Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Couldn’t have been more helpful

Couldn’t have been more helpful. Knowledgeable staff with good advice. Used several times previously and will definitely be using again next time around. Great Service Richer Sounds 👍

28 marzo 2026
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Risposta di Richer Sounds - Cambridge

Thank you for your 5 star review!

Valutata 5 stelle su 5

Excellent service. …

The staff at the Cambridge branch were extremely helpful with their expert advice and product knowledge. They took a great deal of trouble to find the product which would match our needs and to arrange a demonstration so that we could be sure of this. Excellent service.

25 marzo 2026
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Risposta di Richer Sounds - Cambridge

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 4 stelle su 5

Good headphones at a reasoable price

I bought a pair of headphones online from Richer Sounds, having bought all of my HiFi from them over the years.

The process was straightforward and I'm pleased with the headphones.

The only oddity was that I opted for the option for them to be delivered to the store; I was expecting an email from them, and instead had one from DPD, saying they were to be delivered. It turned out they were being delivered to the store! This was unnecessarily confusing.

I then received a phone call from the store to say they were in. Picking them up was straightforward, and staff were helpful.

25 marzo 2026
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Risposta di Richer Sounds - Cambridge

Thanks very much for taking the time to leave your review and for continuing to choose Richer Sounds, it really does mean a lot to us.

I’m pleased to hear that ordering the item went well and that you're happy with the product of course, but I am sorry for the confusion around the delivery notification. When items are sent directly to one of our stores via online order, they still travel via our courier network, which is why the initial message came directly from DPD. I will of course review the delivery information customers receive to make sure this is made clearer.

Thanks again for your business and for sharing your experience. If there’s ever anything you’d like to discuss further, please don’t hesitate to get in touch with us directly.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

A good experience.!

I waited 30 days before submitting this report as there was a 30 day promotion on the TV that I purchased, this was honoured with just a few relevant questions (as to be expected) from LG. The price of the TV was excellent, delivery was free (the purchase had to be in excess of a certain amount) and I was given a lot of sensible and more importantly, knowledgeable advice from the friendly staff who attended me. The 6 year guarantee is certainly a plus for them (hopefully I will not need it). The two man delivery (due to the size and weight) was arranged around my availability and was on time with text messages to keep me informed. Overall I am happy with the deal and also happy with the way I was treated from start to finish. This is not the first time I have used Richer Sounds and I am sure it will not be the last.

24 febbraio 2026
Non scritta su invito
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Risposta di Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Top service all around

Had a really constructive and informative chat with a member of staff in the Cambridge branch, which helped me decide on my online purchase.
Price was great, got a good deal, and delivery was spot on.
Doubt I will buy a TV from anywhere else now.

19 marzo 2026
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Risposta di Richer Sounds - Cambridge

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Very helpful sales staff

Very helpful sales staff, the price beat guarantee was promptly applied and delivery was within a couple of days. Delivery guys were lovely. A great experience overall.

18 marzo 2026
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Risposta di Richer Sounds - Cambridge

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Customer service at its best.

I was very impressed by Paul ,the deputy manager at the Cambridge Branch. He went out of his way to help me sorting out a issue with the item I bought. He was very professional and made feel at ease and calm in dealing with the problem. I left the store fully satisfied.
Thank you again, Paul.

19 marzo 2026
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Risposta di Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

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