Richer Sounds - Bromley Recensioni 

1403
TrustScore 5 su 5

4,9

48 East Street, BR1 1QW Bromley, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I have always shopped at Richer Sounds. Whenever I need a new TV, headphones or audio equipment, Richer Sounds is the place I trust. Not only is the customer service excellent but, unlike m... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I purchased Hi-Fi equipment, and, in doing so, I enjoyed the professional help and advice of Matt and Jerome. Without their help and patient guidance, the choice from their abundant stock would have b... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

In the last few weeks I have renewed my Turntable Argon TT mk2 CD player AXC 25 AXR 100D Acoustic energy 100 2 You must give your staff at Bromley and Maidstone a huge pat on the back, good old fa... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great salespeople in the shop, very knowledgeable and eager to help (not like other electronics chains), at the same price of bigger chains (actually even granted an extra discount so slightly cheaper... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

1K recensioni

5 stelle
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4,9

Tutte le recensioni

(1403)

24.266 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Unfortunately product was not working…

Unfortunately product was not working as it should but Tommy from Bromley branch is currently looking into this for me, as always superb customer service.

14 maggio 2026
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Risposta di Richer Sounds - Bromley

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Always had brilliant professional…

Always had brilliant professional knowledgeable advise.
Been a customer for over 25 years.
I met Shaun 18 months ago when he was just begining and now he's a smart trustworthy person.

11 maggio 2026
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Risposta di Richer Sounds - Bromley

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Great buying experience.

Received a call back after requesting information about a Samsung soundbar via email. Staff member talked me through the features and answered all of my questions knowledgeably. Bought the item and received it when I was told it would arrive. Great price, too.

8 maggio 2026
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Risposta di Richer Sounds - Bromley

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 4 stelle su 5

An honest, fair customer...

Sales reps were busy when I first walked in which I appreciate. However it took a little long for one of them to make eye contact verify my presence, but once they did I waited around.
I must say though, had I not pretty much made up my mind to purchase that day, and was browsing with possible intentions of buying, I may have walk out, because the store is awkwardly small, and when you are not being immediately acknowledged by some means of communication, it becomes a little weird and you do find yourself asking yourself very quickly "Can they not see me".

The sales reps was very pleasant and informative. I think I was served by a Manager if I'm not mistaken. Him and his colleague seem to combine well with each other, not cluttering information or talking over each other. I enjoyed the brainstorming and the sales experience regarding the items I was comparing, and appreciated their honesty. They listened well and did not over complicate Reponses to my questions.

From me to Richer sounds, You have always providing good customer service on my visits, but better than this, you have always providing good pricing. Stick to this motto, and you will achieve your customer for life goal. I am 42 and made my first purchase in my early teens.

Till the next time...

Kind Regards

Satisfied Customer.

9 maggio 2026
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Risposta di Richer Sounds - Bromley

Thank you for the helpful and detailed feedback, I'm really pleased that overall you had a good experience in our Bromley branch and appreciate your business over the years of course.

Whilst we do like to try and let customers browse without pressure, the colleagues do need to get the balance right between that approach and making sure customers feel properly acknowledged, which sounds like it could have been improved here, and which I will of course discuss with the store team.

Once again, thank you for your kind words about the service and our pricing, and should you need any help at all, feel free to get in touch via the below address..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Tommy and Matt at Richer Sounds Bromley…

Tommy and Matt at Richer Sounds Bromley store provided excellent and very professional advice to help me decide which 55 inch TV would be the best one to purchase based on the information l provided. It was a real pleasure to receive such informative advise and l highly recommend Richer Sounds Bromley for all Audio needs having also purchased previous items via this store.

25 aprile 2026
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Risposta di Richer Sounds - Bromley

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Excellent service in Bromley shop

Excellent service in Bromley shop. I loved the way I was served. Very well organised.

6 maggio 2026
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Risposta di Richer Sounds - Bromley

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5
Logo di Richer Sounds - Bromley

Risposta di Richer Sounds - Bromley

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Always great service

Always great service, sensible pricing and quality products

18 aprile 2026
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Risposta di Richer Sounds - Bromley

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Price of turntable

Price of turntable. Delivery schedule and ease of purchase. Not forgetting the great richer sounds guarantee. Can't beat them.

29 aprile 2026
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Risposta di Richer Sounds - Bromley

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Prompt answering of initial call

Prompt answering of initial call, superb help from store & satisfied like previous purchase.
Well done , very happy to recommend

30 aprile 2026
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Risposta di Richer Sounds - Bromley

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

A very satisfied customer

I called at the shop at 10.40am not knowing that the opening time was midday. Paul came to the door and let me in. He couldn’t have been more helpful and knowledgeable and I bought the television most suited for my needs.
It arrived at my flat three days later and I am delighted with it. This was the sort of service I have always got from Richer Sounds.

29 aprile 2026
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Risposta di Richer Sounds - Bromley

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Excellent retailer.

Excellent and simple process. Customer service was spot on. Will purchase from again.

22 aprile 2026
Logo di Richer Sounds - Bromley

Risposta di Richer Sounds - Bromley

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Jerome in the Bromley store provided…

Jerome in the Bromley store provided excellent advice and amazing customer service. Would highly recommend

22 aprile 2026
Logo di Richer Sounds - Bromley

Risposta di Richer Sounds - Bromley

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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