Richer Sounds - Bromley Recensioni 

1463
•
TrustScore 5 su 5

4,9

48 East Street, BR1 1QW Bromley, GB

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Valutata 5 stelle su 5

Very friendly and approachable staff, extremely attentive to what I needed. I was going to order online but last minute decided to go old school and actually visit the store, and I am very glad I did... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The service I received was terrific from start to finish. The staff were extremely knowledgeable and helpful on the three occasions I visited the Bromley branch. Delivery service was also terrific. It... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

First class service and expert help from Matt . Went well beyond the norm . Also very patient and explained all the advantages and disadvantages of certain Tv’s that I needed fir an elderly, vulnerabl... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I went in store to browse for a pair of speakers, Tom was very helpful in helping me to decide on a what would be best for my budget. I came back a couple days later to buy the speakers and they arriv... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. anche in
  3. Negozio di elettronica
  4. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

1K recensioni

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4,9

Tutte le recensioni

(1463)

24.562 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Excellent service and advice from Bromley branch.

Ordered the TV via the Bromley branch. The manager, Matt, together with Jerome and Paul, were excellent.
The TV was delivered by a 2 man TV, which arrived on the date/time specified.
I have reffered Richer Sounds to family & friends.

17 settembre 2026
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Risposta di Richer Sounds - Bromley

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 2 stelle su 5

I ordered my TV from the shop on…

I ordered my TV from the shop on Tuesday 15 September and after a whole week it still has not been collected let alone delivered!

15 settembre 2026
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Risposta di Richer Sounds - Bromley

I was genuinely concerned to read of the delay with your new television. From initial investigation with the branch, I understand this particular item is a 'last few' model whereby the Bromley store arranged a 3rd party courier collection for you in order to help supply the model you were specifically interested in.

Having also spoken to the courier they have confirmed a date for delivery has now been booked in with you, although my apologies that this process took longer than expected. We will follow up with you directly to check the TV is delivered successfully and you are happy, and if I can be of any more help in the meantime do let me know..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Matt and paul helped me buy a TV even…

Matt and paul helped me buy a TV even got a six year warranty the staff were brilliant very helpful would not hesitate in going back my next purchase will be In richer sounds Bromley

14 settembre 2026
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Risposta di Richer Sounds - Bromley

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Excellent customer service

Excellent customer service, Matt from Bromley is always helpful

11 settembre 2026
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Risposta di Richer Sounds - Bromley

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 3 stelle su 5

Very good company buy from them…

Very good company buy from them regularly good customer service

5 marzo 2026
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Risposta di Richer Sounds - Bromley

Thank you so much for taking the time to leave us your feedback, and for the continued support which we are genuinely grateful for. I did note that you scored the review three out of five stars, and obviously would be really keen to know from your perspective where you feel we could have done better.

Feel free to get in touch via the below address when convenient if you are happy to discuss this and either myself or a team member will contact you further..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 4 stelle su 5

Superb subwoofer, with one caveat

I had a good opportunity to demo a REL Tzero MKIII subwoofer on a Sunday, which was very convenient.

The salesperson asked what gear I would use the sub with, namely KEF LS50s and a Naim pre and power amp.

Although the Bromley shop was busy I still felt the REL was right for me. I made the purchase a few days later and it arrived safely September 3rd. Ordering a delivery were excellent.

I now have a system that benefits a great deal from adding the subwoofer, although it took a lot of time and effort to set it up at the optimal location, which is to be expected.

My reason for only awarding 4 stars has to do with my Naim pre-power amp. I followed the REL instructions for the high level input connection to my NAP 100 power amp. After about 15 minutes the sound cut out - the NAP 100 was too hot to touch. A quick bit of googling soon showed that the subwoofer should have been connected via the speaker terminals. This exception is not mentioned in REL’s manual but is a known issue in Naim chat forums. My power amp recovered but I think it would be good if staff could offer this important tip to future Naim owners buying subwoofers.

All told though, I’m delighted with my Richer Sounds purchase !

2 settembre 2026
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Risposta di Richer Sounds - Bromley

Thank you for your feedback and for taking the time to leave us a review.

We will be sure to pass your feedback on to our sales colleagues so this can be highlighted to customers in the future.

Many thanks,

The Customer Experience team

Valutata 4 stelle su 5

Very polite salesman

Very polite salesman , explained things for me

4 settembre 2026
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Risposta di Richer Sounds - Bromley

Thank you for your feedback and for taking the time to leave us a review.

We hope you enjoy your new purchase!

Many thanks,

The Customer Experience team

Valutata 5 stelle su 5

Went to the Bromley branch looking for…

Went to the Bromley branch looking for a new hifi. Spoke to Jerome who took a huge amount of time and effort to point us in the right direction. Set up a system there and then for us to compare speakers etc. only one of the items was in stock but next day delivery was promised. Sure enough everything else arrived on time 10.00 the next morning. Cannot recommend this shop too much, a very good experience all round.

1 settembre 2026
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Risposta di Richer Sounds - Bromley

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

World class service

World class service

The boys at Richer Sound Bromley were amazing with their service and knowledge. Highly recommended.

20 ottobre 2025
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Risposta di Richer Sounds - Bromley

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Professional service and very helpful…

Professional service and very helpful when I wanted to change my order. Matt was very helpful in taking my order and following up when I asked for a change.

25 agosto 2026
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Risposta di Richer Sounds - Bromley

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Helpful and patient

Helpful and patient, very knowledgeable and the TV we bought is excellent

12 agosto 2026
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Risposta di Richer Sounds - Bromley

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Good product.

Good product.
Fast delivery

24 agosto 2026
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Risposta di Richer Sounds - Bromley

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

The passion and knowledge of the…

The passion and knowledge of the salesman in the speakers he sells was very impressive. Nothing was too much bother, didn’t hurry or pressurise us to make a decision.

We were so impressed we went back 3 days later and bought a second item.

19 agosto 2026
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Risposta di Richer Sounds - Bromley

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Thomas at Bromley - excellent service and personalised

Thomas - his helpfulness, knowledge and patience answering questions, checking stock across the group, and being independent, realistic and balanced when providing speaker and turntable advice.

8 agosto 2026
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Risposta di Richer Sounds - Bromley

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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