Richer Sounds - Bristol Recensioni 

2734
TrustScore 5 su 5

4,9

143 Whiteladies Road, BS8 2QB Bristol, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

My 5 year old TV I bought from Richer Sounds went wrong. It could not be repaired due to its age but I was offered a generous voucher to spend at Richer Sounds. The Bristol staff I spoke to over the p... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Super helpful staff. Wanted to change part of my order before it shipped, no problem. There’s was a couple of small chips on my brand new triangle audio speakers, was given a decent amount of money of... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

always a pleasure to use, i have been a customer at this store for many years now, they have never let me down. whatever the business and marketing teams do behind the scenes, the staff in this stor... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Jonathan, who served me, gave great advice and helped me through any questions I had. The product arrived the next day, which was a great surprise, and was fairly straightforward to set up. I had pu... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

3K recensioni

5 stelle
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4,9

Tutte le recensioni

(2734)

23.467 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Always a stress free informative visit…

Always a stress free informative visit to Richer Sounds
Fantastic QLED TV with over £100 off of the marked price ❤️

13 marzo 2026
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Risposta di Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 4 stelle su 5

Late goods

Hi Not sure what the issue is but I have not received my ordered goods yet.

12 marzo 2026
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Risposta di Richer Sounds - Bristol

Thanks for the feedback although huge apologies for any unexpected delay in receiving the goods - I will get onto the branch asap and have them call you to resolve this. Of course if I can be of any more help in the meantime do let me know..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Always a pleasure to shop at richer…

Always a pleasure to shop at richer sounds. This time I was looking for a stylus cartridge for my father's old 'obselete' turntable.
The fella who served me was very helpful in finding me a correct compatible part made by another company with the same fittings, arranging for it to be delivered Saturday morning when I had ordered on Thursday afternoon, and also demonstrating on a shop turntable how to easily remove and replace the stylus.
Never had anything but the best service from Richer Sounds, would recommend every time.

12 marzo 2026
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Risposta di Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Friendly

Friendly, knowledgeable staff, great products at a good price

7 marzo 2026
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Risposta di Richer Sounds - Bristol

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Great service

The server spent some time with me to understand my needs (a small portable amp). When the item arrived in store and we realised that it needed an extra part, he helped me with that as well. Very good customer service.

4 marzo 2026
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Risposta di Richer Sounds - Bristol

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

The customer service was top class-…

The customer service was top class- warm, engaging and informative without overselling. As a retired manager and coach in customer service for a major retailer, I recognise and appreciate this. Collecting the purchase from the store was far less stressful than the abysmal home delivery nonsense I experienced last time I went for that option. Once bitten twice shy. So, good job!

6 marzo 2026
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Risposta di Richer Sounds - Bristol

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Know their stuff and no pushiness

Knowledgeable, informed and good to deal with. Good advice and no pushy sales. Thank you Dave!

6 marzo 2026
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Risposta di Richer Sounds - Bristol

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Exceptional service from Richer Sounds

I choose Richer Sounds because the level of service you get is always exceptional.

Due to reasons beyond my control I needed to exchange two 43" TV's for two 32' Gaming Monitors. Mark helped me choose two Gaming Monitors with the exact spec I needed and the exchange process couldn't have been easier.

Thank you 🙏

1 marzo 2026
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Risposta di Richer Sounds - Bristol

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Mark Bristol Store Manager

Mark, the Bristol store manager has the best customer service skills of anyone I’ve ever met. Plus, he’s very funny. A pleasure to spend money with Richer Sounds.

11 marzo 2026
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Risposta di Richer Sounds - Bristol

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Simply the BEST

Used telesales for purchase service excellent throughout
Very polite and friendly
Full explanation of product
Well done Noah 5*+

3 marzo 2026
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Risposta di Richer Sounds - Bristol

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Dvd player changed to record.

I was offered a refund with no hesitation. I decided to use the funds to purchase something else from Richer Sounds. It is always very straightforward.

2 marzo 2026
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Risposta di Richer Sounds - Bristol

Thank you for your wonderful feedback

Valutata 5 stelle su 5

The staff were very supportive and…

The staff were very supportive and listened with interest.
Would I shop there again? Yes.
Would I recommend their shop/service? Yes.

28 febbraio 2026
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Risposta di Richer Sounds - Bristol

Thank you for your wonderful feedback

Valutata 5 stelle su 5

I bought an end of line Philips smart…

I bought an end of line Philips smart tv as it had just what I needed. Not in stock in my local store in Newcastle but not a problem. Couriered up from Bristol in a couple of days. Very satisfied with the product and service. Take a bow Richer Sounds.

1 marzo 2026
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Risposta di Richer Sounds - Bristol

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Richer Sounds - a preferred brand

Richer Sounds is a preferred brand (as is LG). I bought a DVD player with youtube facility, a few years ago and purchased an LG 43" television last week.
After choosing a suitable product from the website and checking it out on amazon and others, I contacted the store with a few questions. The person I spoke to (Dave), was extremely helpful and I completed the sale with my debit card.
I informed Dave that the LG television being replaced (still in full working order), was purchased from the store (Bristol), 14 years ago!

27 febbraio 2026
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Risposta di Richer Sounds - Bristol

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Brilliant staff

The staff were brilliant,really helpful and knowledgeable. I will definitely keep shopping at Richer Sounds

28 febbraio 2026
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Risposta di Richer Sounds - Bristol

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Ususal rock solid dealings with Richer…

Ususal rock solid dealings with Richer Sounds. Been a customer for more than 20 years and never let me down. Just bought a Denon X2800H to replace a Pioneer VSX-935 that didn't even last 18 months (bought elsewhere - so my bad). Excellent price with VIP club + extra £50 voucher and delivery 3 days faster than promised. Just keep doing what you do Richer Sounds - recommended.

27 febbraio 2026
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Risposta di Richer Sounds - Bristol

Thank you for your wonderful feedback

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