Richer Sounds - Bristol Recensioni 

2733
TrustScore 5 su 5

4,9

143 Whiteladies Road, BS8 2QB Bristol, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

My 5 year old TV I bought from Richer Sounds went wrong. It could not be repaired due to its age but I was offered a generous voucher to spend at Richer Sounds. The Bristol staff I spoke to over the p... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Super helpful staff. Wanted to change part of my order before it shipped, no problem. There’s was a couple of small chips on my brand new triangle audio speakers, was given a decent amount of money of... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

always a pleasure to use, i have been a customer at this store for many years now, they have never let me down. whatever the business and marketing teams do behind the scenes, the staff in this stor... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Jonathan, who served me, gave great advice and helped me through any questions I had. The product arrived the next day, which was a great surprise, and was fairly straightforward to set up. I had pu... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

3K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(2733)

23.408 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Super helpful staff

Super helpful staff. Wanted to change part of my order before it shipped, no problem. There’s was a couple of small chips on my brand new triangle audio speakers, was given a decent amount of money off as I didn’t want to swap them out. Great service

10 luglio 2026
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Risposta di Richer Sounds - Bristol

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Excellent service

Delivery team were great. Contacted me before the drop off and were very helpful in making sure everything was ok with my mum.

22 luglio 2026
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Risposta di Richer Sounds - Bristol

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

i can certainly recommend this as a customer first store.

always a pleasure to use,
i have been a customer at this store for many years now, they have never let me down. whatever the business and marketing teams do behind the scenes, the staff in this store ensure they are applied to the customers fairly.
always my first stop when looking for a new piece of equipment.

20 luglio 2026
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Risposta di Richer Sounds - Bristol

Thanks for your feedback, great to read you were happy with our service.

Valutata 4 stelle su 5

Mic quality isn't great for voice…

Mic quality isn't great for voice memos, (probably worse for anything else that isn't a voice too) - noise suppression tech seems to be working on overdrive and there isn't a clear way to adjust this. Sound quality is generally good for the price point and the ear pads and head piece are squishy and comfy. The build quality feels a bit like it could break at any point as it's mostly plastic, so a case might be worth getting, but for £29 they pack a fair amount in.

Noah was super helpful over the phone and got me to the place where I could make an informed decision and buy there and then which was ideal for me. He took me through some technical payment issues with care and calm and I didn't feel like I was being oversold anything. Great service.

20 luglio 2026
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Risposta di Richer Sounds - Bristol

Thanks for the detailed feedback on the product, which is really helpful, and it's good to hear too that Noah gave such good service.

Many thanks

The Customer Experience team

Valutata 5 stelle su 5

My 5 year old TV I bought from Richer…

My 5 year old TV I bought from Richer Sounds went wrong. It could not be repaired due to its age but I was offered a generous voucher to spend at Richer Sounds. The Bristol staff I spoke to over the phone could not do enough to suggest a replacement and within days I received a new TV and soundbar which are excellent. The final cost was also extremely competitive.

17 luglio 2026
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Risposta di Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

The care and attention to us the …

The care and attention to us the customer,very polite and helpful a very good service.

19 luglio 2026
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Risposta di Richer Sounds - Bristol

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 4 stelle su 5

Superb TV & Soundbar deal

Great deal - OLED TV + FREE sound bar & woofer.
Tried to take advantage of the PayPal 3 monthly payment but staff advised too difficult / not possible over the phone - had to do online that evening?
On collection, asked staff about HDMI lead included or not, either in TV or soundbar package - could not provide a definitive answer but intimated likely included with the soundbar. It was not - had to purchase a HDMI after setting up new TV & soundbar .... not ideal.

7 luglio 2026
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Risposta di Richer Sounds - Bristol

Thanks for the feedback although our apologies for some of the issues you had during the experience. We understand the branch manager has since been in touch, but if you do need any further help you can e-mail in via..

seniorcomplaintsteam@richersounds.com

The Customer Experience team

Valutata 5 stelle su 5

Bristol Richer Sounds

The team at Bristol Richer Sounds could not have been more helpful. From the initial discussion on what the buy, to the purchase and then helping me load the car. They couldn't have done more

10 luglio 2026
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Risposta di Richer Sounds - Bristol

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

New Amp

Staff gave great advice and guidance on the compatibility of amps to current equipment.

16 luglio 2026
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Risposta di Richer Sounds - Bristol

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Excellent customer service

I spoke to Dave told him the deck and speakers I had and that I wanted a amp and cd player to suit
And he gave me good advice and 10 mins later I left with my goods and just as Dave said the whole system sounds fantastic
Thanks Dave

9 luglio 2026
Logo di Richer Sounds - Bristol

Risposta di Richer Sounds - Bristol

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Brilliant service

I had outstanding customer service from a very amiable gentleman called Jon from your Cardiff branch who went above and beyond to help me in my hour of need.

11 luglio 2026
Non scritta su invito
Logo di Richer Sounds - Bristol

Risposta di Richer Sounds - Bristol

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Great company with good old traditional…

Great company with good old traditional customer service values. Highly rated and trusted retailer.

7 luglio 2026
Logo di Richer Sounds - Bristol

Risposta di Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Noah was again the best of the best

Noah was again the best of the best. People like Noah is the reason Richersounds is the best retail store in the UK bar none. Thank you Noah.

6 luglio 2026
Logo di Richer Sounds - Bristol

Risposta di Richer Sounds - Bristol

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Richard was great

Richard was great. He organised a demo for me for the system i was looking at, and made sure that it did what i needed as i was planning to use high resolution DSD files stored on a ssd drive attached to the amp. He also ensured i got a great deal. Very happy with Richer Sounds.

4 luglio 2026
Logo di Richer Sounds - Bristol

Risposta di Richer Sounds - Bristol

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Friendly

Friendly, professional easy to deal with.
No pushy sell.
Good people in Bristol store.

2 luglio 2026
Logo di Richer Sounds - Bristol

Risposta di Richer Sounds - Bristol

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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