The simplicity of getting boxed documents picked up for storage. I sent an email for boxes of documents to be picked and I had an email back within the hour and the boxes were picked up 2 days later.
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Very reliable, efficient service. Staff are always very friendly and helpful with any queries/issues. If we ever need any urgent packets, they are usually delivered within a reasonable time on the... Leggi di più
L'azienda ha risposto
Delivery of patient notes was the next day which was fantastic. Gentleman that came was very friendly, polite and cheerful. The system is great - very smooth-running. Great communication all the wa... Leggi di più
L'azienda ha risposto
Selins tried her hardest to assist me with the password issue and lack of access to the Restore site. While Selina was unable to resolve the issue she passed my details to the AXA contact who did... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Restore Information Management is the leading UK owned provider of information management services. Specialising in secure physical document storage, scanning, digital mailrooms, outbound communications (hybrid mail) and hosting. Our approach helps organisations protect, transform and access their information seamlessly and efficiently. With a focus on innovation and customer-focused solutions, we help organisations streamline and management their information and communications to stay competitive in today’s fast-paced market.
Informazioni di contatto
Regno Unito
- www.restore.co.uk/informationmanagement
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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Response time
Customer communications
Excellent Service
The simplicity of getting boxed documents picked up for storage. I sent an email for boxes of documents to be picked and I had an email back within the hour and the boxes were picked up 2 days later.
Very helpful advice and request fully…
Very helpful advice and request fully and promptly met
friendly and helpful advice
friendly and helpful advice, accessed the records quickly and informative

Risposta di Restore Information Management
Customer service and service support…
Customer service and service support are easy to communicate with, very helpful and knowledgeable.

Risposta di Restore Information Management
quick, simple, easy
I Emailed with what i needed and it came next day. quick, simple, easy.

Risposta di Restore Information Management
Very reliable service
Very reliable, efficient service. Staff are always very friendly and helpful with any queries/issues. If we ever need any urgent packets, they are usually delivered within a reasonable time on the same day.

Risposta di Restore Information Management
Would have liked an email confirming…
Would have liked an email confirming the file had been delivered. Instead just left on reception.

Risposta di Restore Information Management

Risposta di Restore Information Management
Fantastic service
Fantastic service, picked up when promised, no issues and no stress. Thank you so much

Risposta di Restore Information Management

Risposta di Restore Information Management
Fast response to a query i had about…
Fast response to a query i had about services we have with the company during an audit at my work. The delivery drivers are always happy and chatty, and will answer any question you have. Thank you Restore

Risposta di Restore Information Management
Very prompt and seamless service
Pleasantly surprised by the prompt and seamless service offered between request to the Trust Health Records department and their external partner and actioned date! :-)

Risposta di Restore Information Management
You have recently changed the process…
You have recently changed the process in the way sending boxes back to restore is processed which we were not informed of. This caused the collection driver to leave on two separate occasions with no boxes as we were unaware we had to print labels ourselves now and the driver did not supply these as previously. This was not communicated to us.

Risposta di Restore Information Management
Great Service
Never had an issue. Delivery has always been prompt, almost always next working day and when it's the following working day it's always because I sent in a request fairly late.

Risposta di Restore Information Management
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