Responsible Travel Recensioni 

S Before my holiday I would have given this company a good review. I probably could have found and booked my Spanish language holiday directly but I was attracted by the authentic sounding reviews. On my return I reviewed the holiday, which I rated 3star for Responsible Travel. I received an acknowledgement saying in fairness to businesses they publish reviews 3 at a time, so I waited. Reviews subsequently appeared, all 5star but not mine. I emailed this previously responsive company to question this- no answer! My conclusion is that they “lose” less than perfect reviews.

I reached out to Responsible Travel through their website to inquire about a combined Machu Picchu/Galapagos trip. They responded on 2/26/19 saying they were a UK company and had turned over my request for information to Lost World who handles their Machu Picchu/Galapagos vacations. The same day I received an email from Garrett at Lost World and the next day a follow up phone call to discuss our desired vacation. He was to follow up with more detailed information. 2 weeks passed and I hadn't heard back from Lost World, so I emailed Garrett. Another week goes by so I called and left a message. The next day I receive an email apologizing for his delay in responding and promising to have something to me by the following day. 3 more days go by, still nothing! So, on 3/22 I email Rosy at Responsible Travel. In their initial email contact on 2/26 they promise to get back within a week to follow up. 4 weeks haVE passed and still haven't heard from either company. Today is 3/28 and still haven't heard from either company. Moral to this story: DO NOT CONTACT RESPONSIBLE TRAVEL and if somehow you get hooked up to Lost World, WALK AWAY! Don't waste your time. If this is the type of service these two companies provide when trying to book a vacation, what's going to happened when you're on vacation? I shudder at the thought.

My whole experience with Responsible Travel was just horrible. From the initial email, which I had to chase up anyway, through the phone call with Margot, to getting the actual quote. And when I say quote, I mean a sentence written in an email to say my trip will cost between £8-£12K, where all other travel agents quoted £3,5K per person, sent full itinerary with detailed breakdown and were just a a dream to speak to. Margot needs to change her line of work, her customer service skills are literally non-existent.

I found this company by accident. I was looking for a walking holiday in Spain. What they came up with is a walking holiday where I also will learn Spanish with classes and walking in the afternoon. Staying with Spanish locals for 2 weeks in Asturias is just what I was looking for but I did not know who could provide it - as ABTA members I have the backing of their membership and the help and assistance is finding the holiday I wanted. They linked me with a small business in northern Spain who have organised everything and at what I think is a reasonable price. There website is well worth a visit. They cover the whole world with not you normal "run of the mill" holidays. Thanks again