Redbrik Recensioni 

I’m afraid not to good constantly pressuring
Doom and gloom it’s all going to fall through
Keep wanting me to change solicitor I think there on some sort of communication
As soon as I made contact with the seller it’s amazing what you find out
Personally I would never uses them
Your reply doesn’t explain the pressure in wanting me to change Solicitors’
That you recommended and a lot more experience than the one I was using
The pressure put an uncomfortable relationship with my solicitors
None of this was necessary
Unfortunately buying a house can take time but it just wasn’t quick enough for you
I would never recommend you to anyone

Terrible Experience with Redbrik Lettings - Unprofessional, Unreliable, and Untrustworthy
No of Properties Managed :3

My experience with Redbrik Lettings at their Ecclesfield branch has been nothing short of frustrating. The communication throughout the entire process was dreadful. It was nearly impossible to get clear, accurate, or proper responses from their staff. The information I received was vague, inconsistent, and often incorrect, leading to unnecessary confusion and delays.

What was even more concerning was the misleading information I was given when initially discussing taking on my properties. I was told certain things that were later proven to be false, and this occurred after I had already signed their terms of business. It felt like they were more focused on getting my properties under management than being transparent, which was both frustrating and disappointing.

To make matters worse, Redbrik encouraged tenants to show up at the landlord’s door directly, without proper notice or communication. This not only demonstrated a lack of professionalism but was also a serious violation of privacy. The disregard for basic protocols left me feeling uncomfortable and exposed.

However, the most significant issue was their complete failure to manage rent payments properly. There were countless instances where they failed to transfer or pay the rent on time, which caused significant stress and financial uncertainty. When I tried to resolve the issue, I was met with excuses and constant delays.

When I attempted to escalate my concerns or inquire about a formal complaints process, I was informed there was no formal process in place, and the Lettings Manager was the only person I could speak to. This lack of accountability made me feel like my concerns were being completely dismissed.

Things took an even stranger turn after I left negative feedback. I was unexpectedly contacted by the Lettings Managing Director, who asked me to list all my concerns in detail. This felt disingenuous, like a last-ditch effort to salvage their reputation rather than a sincere attempt to address my issues. It only further highlighted their lack of genuine interest in customer service until it was far too late.

As if all this weren’t enough, I was subjected to rude and intimidating behavior from the staff when I tried to call them and chase for updates. Instead of taking responsibility, they acted as if I were at fault for their numerous failures.

In summary, Redbrik Lettings’ Ecclesfield branch is completely unprofessional and unreliable. Their poor communication, misleading information, failure to handle rent payments, and overall lack of customer service make them a company to avoid at all costs. I would not trust them with my property or rental needs, and I strongly recommend others look elsewhere.

I recently sold my home with Redbrik, Ecclesall Road, Sheffield.

My experience with Redbrik was a positive one.

Jen & Clayton stood out as they offered friendly and professional service throughout.

The process was swift and smooth and I would certainly use Redbrik again in the future.

Very good experience with Redbrik, they sold my house quite quickly and vetted the viewers situation s as much as they could. They were very proactive in looking for properties for me to view, and the viewing team were always helpful, knowledgeable and charming. Having the sales progression team was a big plus, they really kept their eyes on the ball. All the staff were pleasant, polite and helpful, thank you.

These guys know what they're doing.. they think ahead, anticipate potential problems & delays and fix them..
Pleasure working with these people.. nothing too much trouble..
No hesitation in recommending this great team of people..

There is no Zero star option to select or we would have given that. We are a very unfortunate landlords not with 1, 2 but 3 properties managed by them. If you want to mess up your health and well being get Redbrik onboard as they are totally incompetant to manage your properties. There is no communication with in the same building forget about other Redbrik branches. They were managing our properties for last 3 years but they have seriously/drastically gone down in their service. The worst ever experience we had with them, We are in a process of getting all our properties back from them, only one to go (fingers corssed). However, the experience and frustration we had with them was shocking and very disturbing. They declare themsevles as a premium estate agent, where there is a seriousl lack of professionalism, no phone manners, fail to understand their customers and poor knowledge of assets that they are managing. They have gone down the hill since the very good know people/staff has left the business. We could have written a very specific detailed experience but , we bet that this editor wouldn't take enough charaters. We hope that this is enough for others to understand and deter themselves in falling into their trap. Just to remind you we were brought up to this point, writing this review base of our years of experience with them. One last advise, even after reading this review you want to go with them then please carefully read their terms of business, they are very strict as once you sign them and 14 days passed you are locked in their trap and will cost you fortune to come out of it.
Thanks and Regards,
A very unfortunate and a very happy customer of Redbrik :-(

Been to a few viewings now with Redbrik in Chesterfield area and have always been mislead with the photos and descriptions of properties. Some of which are out right lies. Using distorted camera lenses to make gardens and rooms look bigger, not photographing rough parts of a house and hugely inflating parkable areas!!
Really annoying as it wastes mine, theirs and the vendors time! Rather than being excited when you arrive you have an instant sense of disappointment, not a good way to encourage someone to buy!!

Also keep sending me emails with completely irrelevant properties despite replying numerous times asking them to stop and only send me properties with my specification!

Some nice polite staff though.

Absolutely useless.

When we rented with these we nearly backed out (wish we did now) because getting a response to an email took so long, questions not being acknowledged etc.
Ended up with a dodgy landlord but that’s a different story.
But when leaving the property this has also been a nightmare.

Was asked to drop the keys off at their Sheffield branch on 21st December, drove all the way down there to be told they were not expecting me and they could not take them, even though I showed the email from one of their staff members saying to drop them off on the 21st

Also with our deposit we have had no communication at all and we have chased them up several times now and not getting any response. We moved out over a month ago!

I contacted redbrick on the advice of a friend and from that point everthing went smooth I was contacted at every stage of the sale can't fault tjem

After losing our dad unexpectedly, me and my family found ourselves in a position where we had to sell the family home. We approached RedBrik Sheffield after multiple recommendations, and they were perfect for the job. They were kind, considerate and professional throughout. The team, especially Clayton and Lucie, made the process much easier than it could have been. They also have streamlined services meaning there is less for you as the seller to coordinate yourself. If you want a smooth process with a friendly and reliable team, then go with RedBrik!

Many thanks to Jen and Louise who held my hand throughout. They were always there if I needed them.I can't thank them enough for their support during the sale of my property.
I highly recommend them.
Thank you sooo much.

Sales support was good, we asked for no sales board but ended up with one which caused issues when the tenant left getting lots of agents letters wanting us to use them so they knew the house was empty which is why we didn't want the board. Hannah and Jake were great keeping us updated but felt let down by the lettings side which we have raised.

You couldn’t get through to them on the phone.
I complained that I wasn’t happy about the agent assigned to me to Jaqueline but nothing was done.
Their upfront search package makes no difference to timing in my opinion and just annoys people.
Their post exchange person was very good though, kept on top of it without being intrusive.
Wouldn’t recommend tbh. I ended up swapping properties which I think happened despite them rather than because of them.
High fees too.

My daughter is buying a house off redbrick she had an offer accepted in June its now November and they are still nowhere near completion through redbricks fault . They leave her in tears frequently by not returning her calls or even answering her calls then the answers are they give her are not true … the vendor must be just as frustrated

I had a terrible experience with Redbrik after paying a £595 SecureMove reservation fee. No planning permissions on a property with significant alterations which a survey revealed major structural issues with the property, leading us to attempt a renegotiation. The vendor refused to engage and withdrew from the sale, but Redbrik still refused to refund our fee, despite the terms stating it should be refunded if the seller pulls out.

Redbrik’s communication was inconsistent, with key information given only over the phone and no formal confirmation in writing about the vendor’s withdrawal. It feels like they’re profiting from multiple buyers paying for the same searches.

I’ve escalated my complaint to The Property Ombudsman. Avoid Redbrik if you want fair treatment.

Totally unprofessional in the handling of our house sale and don't respond to complaints . Their in house process after offer accepted falls down at every level. Avoid at all costs.

I recently purchased a property listed with RedBrik, and unfortunately, my experience was overwhelmingly negative. From start to finish, the process was marred by misinformation, unnecessary fees, and a general lack of professionalism.

When I first viewed the property, the estate agent showing us around was surprisingly unknowledgeable about basic details. They couldn't answer key questions about the seller’s position, such as whether they had found another property, and later provided us with incorrect information about the property chain. We were led to believe there was an additional person in the chain, which turned out to be false; our seller was purchasing a new build, not a resale property. When we viewed the property again, this time shown around by the seller themselves, we were finally given accurate information about the neighbors and the property’s position. It's concerning when the seller and estate agent are on completely different pages.

RedBrik’s valuation of our property was another disappointing experience. Their agent seemed more focused on upselling their inflated fees rather than offering practical advice. We were repeatedly told about their "special methods" and "lists of interested buyers," which supposedly justified their high fees. However, their so-called "special" marketing is simply listing on RightMove or OnTheMarket, just like every other agent, many of whom charge significantly less.

We decided to make an offer on the property, but were then forced to pay RedBrik’s non-optional “Secure Move” fee of £595. This fee is supposedly designed to secure the purchase and speed up the process, but in practice, it offers very little value. If anyone else in the chain withdraws, you’re left out of pocket with no recourse. It’s a one-sided cost that does little to "secure" anything when other parties aren’t bound by the same terms.

The “benefits” that come with the Secure Move fee are equally disappointing. For example, RedBrik pre-orders property searches, claiming it will save time, but these searches were grossly marked up and failed to provide any advantage. In fact, boundary issues with the property—clearly visible on these searches—were completely missed and took months to resolve. If RedBrik is charging for these services, the least I would expect is proper due diligence, but they failed to catch glaring issues that significantly delayed the process.

The “Secure Move” certificate, another part of this questionable package, has an expiration date indicating when you should expect to complete the sale. Our sale process exceeded this deadline by nearly three months, and when I inquired about this, I was met with a casual “we can extend it,” without any apology or acknowledgment of the inconvenience caused.

RedBrik also assigns a staff member to manage the purchase process, but this service was far from helpful. Their role seemed to consist of calling me to chase my solicitor for updates, only for me to discover that my solicitor had already responded or was waiting on outstanding documents from RedBrik themselves. Despite positioning themselves as intermediaries, they offered no actual assistance in resolving delays and often seemed unaware of what was going on.

When I raised a list of post-completion issues, including problems with the property that became apparent on the day we moved in, RedBrik’s interest vanished. Despite visiting their branch in person and being promised that the manager would follow up, I never received any communication. It became evident that their enthusiasm evaporated the moment we collected the keys.

In summary, RedBrik Estate Agents provided an exceptionally poor service from start to finish. Their mandatory fees, inflated costs, and lack of communication create an experience that feels more like exploitation than assistance. I would strongly advise potential buyers and sellers to consider other local estate agents who offer much better service at a fraction of the cost.

Excellent experience using Redbrik (Ecclesall Road) in the sale of my property last month. I sold a different property 3 years ago with one of the more traditional local agents and my experience with Redbrik couldn’t have been more different - highly professional and service orientated, great communication from start to finish and I felt like a valued customer, unlike my experience elsewhere. Viewings were considerately arranged and professionally managed by Redbrik and I was kept well informed of feedback and offers. I was particularly drawn by their SecureMove offer too and knowing that only offers from serious prospective buyers would be put forwards. I wouldn’t hesitate to recommend.

We have just completed this week as a seller of a property with the Chesterfield Branch . We have listed our house last year, when the market was slow .
But from the beginning Jacqueline visited us and explained in detail the process of Redbrik, and unlike other Estate Agent visits was not pushy what’s so ever. Our property was listed in a very timely manner ( within days ) which I was very impressed with.
The following period we was contacted weekly by Jake to update the process and feedback of any viewings , followed by advise to progress further with the sale . Redbrik arranged all the viewings and we were advised in advance when these would occur.
Finally when we accepted an offer we was looked after by Lucie the progressor along side Elena @ Taylor Emmet . Lucie was there every step of the way and kept things moving. We had a weekly contact , sometimes more at the last stage to ensure it all completed in a timely manner . Lucie was very easy to contact throughout, which was reassuring if any issues needed looking into . They delivered the completion within the secure move period , Overall I honestly can say Redbrik provides an excellent service and in a timely manner .

Emma was at all times professional and nothing was too much trouble for her and the team at Redbrik.
We completed last week, we couldn’t have had a better buying experience. Many Thanks to all involved