Radius Insurance Solutions Recensioni 189

TrustScore 4.5 su 5

4,4

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

will was really helpful in sorting the renewal for our landlord property insurance and updating and correcting a couple of minor details on the policy and a good price as well ! thanks for your help P... Leggi di più

Valutata 5 stelle su 5

Fast and efficient, quickly answered emails, and I felt confident Sara wanted the business going out of her way to help

Valutata 1 stelle su 5

Truly awful company, as a previous review says only interested in one thing taking in your hard earned money and giving nothing in return. Very stroppy staff won’t let You get a word in, the saying... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Spent a while on line trying to figure out the best companys ect and trying to tailor a policy to my business was beginning to become not just difficult but also full of supprises. I did at one poin... Leggi di più

Dettagli dell'azienda

  1. Broker assicurativo

Scritti dall'azienda

Fast-growing UK business insurance broker | National specialists in business vehicles & fleets


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

189 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 66% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

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Valutata 5 stelle su 5

Super easy to deal with and super nice…

Super easy to deal with and super nice consultant....Bethany Stewart was very helpful and sorted the insurance rapidly and cost effectively

7 gennaio 2021
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Risposta di Radius Insurance Solutions

Thank you for taking the time to provide your review, we are delighted you were so happy with our advice and service.

Valutata 5 stelle su 5

What an amazing experience

What an amazing experience, Beth was fantastic in getting a good price along with being really friendly. I recommend them.

5 gennaio 2021
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Risposta di Radius Insurance Solutions

Thank you for your review and rest assured your comments will be shared with Beth.

Valutata 5 stelle su 5

Beth was friendly helpful and professional..

Set up a motor home policy with Beth, who was friendly helpful and professional, amazing competitive price, would not hesitate to recommend to anyone
Thanks Beth
Nigel Morgan

11 dicembre 2020
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Risposta di Radius Insurance Solutions

Many thanks for taking the time to provide your review, its always pleasing to receive such positive comments, which will be shared with Beth and the team.

Valutata 5 stelle su 5

Set up new motor home insurance through…

Set up new motor home insurance through a comparison site. Milestone were first to respond within minutes and with a competitive premium. Bethany helped check provision against our requirements and patiently waited for additional information needed. Experience was pleasant efficient and friendly. Paperwork sent through promptly and all it needs now is our response.

8 dicembre 2020
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Risposta di Radius Insurance Solutions

Thank you for your review. We are really proud of the service we provide to all our valued clients and were delighted to read how happy your were with our service.

Valutata 5 stelle su 5

Very friendly and clear

Very friendly and clear. Pleasure dealing with Beth.
Good competitive price.

30 novembre 2020
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Risposta di Radius Insurance Solutions

Thank you for taking the time to provide your review.

Valutata 5 stelle su 5

1st time with Milestone spoke to Beth…

1st time with Milestone spoke to Beth explained all details and answered any questions asset to any company thank you Dave Felton

18 novembre 2020
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Risposta di Radius Insurance Solutions

Thank you for providing your review, this is really appreciated.

Valutata 5 stelle su 5

Bethany was so helpful and professional…

Bethany was so helpful and professional too. Highly recommend, she explained everything and answered all our questions. Really impressed.

6 novembre 2020
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Risposta di Radius Insurance Solutions

Many thanks for taking the time to provide your review and rest assured this has been shared with Bethany.

Valutata 5 stelle su 5

5 star company

I found these on the net and contacted Bethany Stewart who was so helpful very polite and easy to understand on the phone which is rare these days. The quote was great. I cannot fault them plus i was never charged for putting my own reg on. I would and will recommend them to anyone needing motorhome insurance.

2 novembre 2020
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Risposta di Radius Insurance Solutions

Thank you for your review, we are really proud of the service provided to all our clients and its always appreciated when our customer service is recognised in this way.

Valutata 5 stelle su 5

Bethany was so helpful

Bethany was so helpful, took time to get us a few quotes to choose from, sent information really quickly, followed with phone call and then waited for us to contact her instead of harassing us. Got a really good price with great cover.

16 ottobre 2020
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Thank you for taking the time to provide your review.

Valutata 1 stelle su 5

Do not use this insurance company

Do not use this insurance company. We renewed our insurance with this company as quote comparable with others but as we had already had a year stayed with them for the 2nd. Unfortunately due to personal circumstances we have had to sell our motorhome. Our yearly fee was £323 and all they are refunding us after only having the insurance for two months is £165 and have been told that I have to wait 30 days for the refund. Absolutely criminal, avoid this company, not customer friendly.

15 ottobre 2020
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Risposta di Radius Insurance Solutions

We are sorry to read your comments. However whilst we are unable to trace your specific file we must stress that all fees and insurer cancellation terms are outlined before you enter in to the contract. Some insurers have a different basis for how much return premium they permit they return. Also the 30 days is completely standard across the industry where insurance is taken out through a broker as we do not hold the money ourselves but must await for the return premium from the insurer before issuing this, otherwise we would be in breach of client money regulations.

Valutata 1 stelle su 5

Unprofessional

I spoke to someone on the phone and their quote was competitive, and so I asked her to put it in an email to me. She refused, and said she would text it instead. I just recieved a couple of lines. That immediately set alarm bells ringing. If I'm going to spend nearly a thousand pounds with a company I expect the courtesy of a proper written quotation. Not impressed.

3 settembre 2020
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Risposta di Radius Insurance Solutions

We are sorry to receive your comments but we are more than happy to disclose any quotes fully over the phone and go through key terms and conditions. We are a highly reputable company and ensure we comply with all regulations.

Valutata 1 stelle su 5

Truly awful company

Truly awful company, as a previous review says only interested in one thing taking in your hard earned money and giving nothing in return.
Very stroppy staff won’t let You get a word in, the saying customer is always right certainly does not apply too these awful people.
Word of warning stay well clear unless you have money too throw away.

10 agosto 2020
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Risposta di Radius Insurance Solutions

We are sorry to receive this review, as your will see from many customers we pride ourselves on the customer service provided to all our clients. If you have a specific concern please feel free to email office@milestonehouse.com and we would be happy to review this together with the individual calls that took place.

Valutata 3 stelle su 5

Good cheap quote for my motorhome…

Good cheap quote for my motorhome renewal. Bit strange that the details of the quote aren't emailed to you but Sam went through these again with me on the phone.

21 luglio 2020
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Risposta di Radius Insurance Solutions

Thank you for taking the time to provide your review.

Valutata 1 stelle su 5

MIlesone are a millstone round your neck! and will drown you!

I have had several recent experiences with Milestone, ALL DREADFUL. They prioritise money and payment way above customer care. Their communications via e mail and telephone are unclear and their terms and conditions regarding payments of any type are really vague, until you try to end your contract with them and are landed with a HUGE bill, previously hidden from your knowledge. They claim to have sent a new business letter, but never do so, so that you cannot cancel at the correct time and get your money back. To recap, they are greedy, money grabbing, non - customer orientated. To anyone trying to get an insurance from this broker, BEWARE, DO NOT, they are sharks and will eat you and your finances quicker than you can blink. What a shame they are continuing to work in it's way when so many people are experiencing hardship. DO NOT USE THEM. I certainly never will and I will ensure taxi drivers, friends and family all avoid too.

3 luglio 2020
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Risposta di Radius Insurance Solutions

We are sorry to read your review. However after reviewing your file further it is important to outline that you did ask the Financial Ombudsman Service to look at your concerns independently. They have provided their findings confirming (after listening to all recorded calls) that we did provide you with full and accurate information and costs at all stages and indeed issued you with the correct correspondence.

Valutata 5 stelle su 5

I dealt with the Leeds office

I dealt with the Leeds office. They were very helpful. Last year we had our motorhome insurance through them and when it ran out in the middle of COVID 19 there was no pressure for us to have the insurance.
When we were allowed to use the motorhome they were very friendly and helpful again. the consultant I dealt with was Bethany.

30 giugno 2020
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Risposta di Radius Insurance Solutions

We apologise for the delay but thank you for providing your review, this is genuinely really appreciated.

Valutata 5 stelle su 5

Glad I found these

Really good, my agent Bethany was brilliant a pleasure to deal with and immediate response with quotation and forwarding the documents onto me

24 giugno 2020
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Risposta di Radius Insurance Solutions

Thank you for taking the time to provide your 5 star Google review. We are very proud of the service we provide here at Milestone and it’s always pleasing to receive such great feedback.

Valutata 1 stelle su 5

BAD EXPERIENCE

BAD EXPERIENCE

was given the cheapest quote but was messed about straight after giving the deposit.

they set up a monthly plan few days later after taking deposit they go you need to pay in full as insurance company cant offer you monthly plan. i was stuck as deposit already in their hands.

paid full

was also promised an extra years no claims discount as they took into consideration my 9 years private car no claims discount but after completing a year only given me 1 years no claims discount.

best thing please avoid this company.

16 giugno 2020
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Risposta di Radius Insurance Solutions

We are sorry receive your review and whilst we couldn't trace your details must outline that the availability of any credit is at the discretion of the finance company as we are not a lender ourselves. We always ensure that these details are fully confirmed to all our valued clients before they enter into the contract and that if declined and the cover is still required then the premium will need to be paid in full. No claims discount (NCD) is very individual and can vary according the proof that we subsequently receive ourselves. Again we do not control the issuing of NCD this must be earned from the type of insurance we are placing.

Valutata 5 stelle su 5

Good Deal and good service.

Hi, just taken out a policy for my motor home. Very competitive premium and excellent service.
With particular thanks to Bethany for all her help and patience.
Well recommended by me.
Howard

26 marzo 2020
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Risposta di Radius Insurance Solutions

Apologies for the delay on Trust Pilot but a quick thank you for this historic review.

Valutata 5 stelle su 5

First Class Service

I've had my fleet policy with Milestone for 3 years now. Always had first class service. Can't recommend highly enough. Thanks in particular to Niki, Nadine and Julie

11 marzo 2020
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Risposta di Radius Insurance Solutions

Many thanks for taking the time to provide your review, this is really appreciated.

Valutata 4 stelle su 5

campervan insurance

Renewed my insurance for a camper van , all my questions were answered, a young lady called Beth was very helpful ensuring I was completely satisfied with all aspects of the policy.

17 febbraio 2020
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Risposta di Radius Insurance Solutions

Thanks you for taking the time to provide your review.

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