PURE Spa UK Recensioni 

Bought a voucher so it hasn't been used yet!

The massage was brilliant. Natalie is wonderful. However, it was my birthday and the afternoon tea we had booked and paid for hadn't been booked. The restaurant staff were so kind and let us have it anyway, but it could have ruined my birthday.

Great massage.
My sister in law and I really enjoyed our massage. The foot scrub was a bonus.
Unfortunately the bar didn’t seem to have any record of the afternoon tea booking, which was part of our package. By the time they sorted it out we’re didn’t have time to eat most of it, so had to take it away in a box.

Lovely friendly salon and first class service! Very attentive and worth every penny!

Very welcoming and amazing staff. Definitely worth your money and perfect ambiance all through out your treatment

Great group of girls ,I had a hot stones massage with Chloe and manicure and gel nails with Claire, very friendly staff including receptionist, first class service 😀 it's margaret that's written review and not John

I’m a member at pure spa at David Lloyd Renfrew, can’t rate them enough. I had a recent beauty treatment with Chloe, service first class as always, staff could not be kinder or more friendly. Top class spa and first class service every time. Thankyou Chloe 🥰

I booked a 40 minute massage at Peebles Hydro and was given a 30 minute massage - when I complained I was told that it was their policy to allow 10 minutes for undressing and dressing. I sent a complaint by email which was unanswered. My bank is now pursuing them under the visa chargeback for a pro rata refund. They are indulging in sharp practice, acting contrary to normal business practice and profiteering at the expense of their customers.

I wish I had read the reviews here before going here. The whole experience was bizarre. I went to Pure Spa in Cheadle, for a fathers day treat. When you go for a "time out" spa day (or even half day), for a premium price you expect to feel relaxed and refreshed. Hardly the case here.

I would compare the experience similar to attending a hospital appointment or going to see a physio - very clinical. Complete a questionnaire and then sit in a waiting room. I had already booked my treatments, but they had no idea on this. No drinks, no changing rooms, nothing. when i asked about changing facilities, i was told there is a chair in the corner of the room, its all yours to do what you want!

I was taken into a room, given a massage and then told to leave. The therapist brought a glass of tap water at the end, but even then it was in an oversized coffee cup, as apparently they dont have glasses! i was told that i could use the david lloyd facilities, but it was for a maximum 1 hour. Nothing like putting time pressure on a "time out" experience! Once i had found out where everything was, got changed and allowed time for a shower after, an hour was probably going to stress me out more!
having paid for 90 minutes worth of treatments, i was in an out in less than 75 mins (thats including my waiting time).
So disappointed. Tacky interiors, no customer service, rushed, inexperienced staff, and overpriced. please, save yourself and stay well away!

I booked a Gel builder manicure and was looked after by a young lady just out of college. She couldn’t do a French polish but I agreed on a colour. Half way through a group of ladies arrived who had booked a spa session. The poor girl had to stop my nails and get them teas and coffees, which took a while but I was fine with it on arriving home I noticed both my thumb nails were discoloured. I contacted the spa several times and they offered me a £50 credit to get the nails done again
I couldn’t find any appointments on line so rang the number and a nice lady in customer services booked me in. I then got a message cancelling the appointment to the next day.
I attended the appointment but I found Sarah the Manager very aggressive. She refused to do French nails so I picked a colour and she criticised every colour I pick and said pick something bright so I had to firmly say I don’t like bright colours and I ended up just quickly choosing one . I then said I didn’t want the young lady to get in trouble as it wasn’t her fault she was on her own and had to make the coffee.
Sarah turned round and said “She didn’t have to make the tea and coffee” “ I said she did !” Again she refused to believe me in a very aggressive manner until I pointed to the room and described the flasks the Tess and coffee were in.I had to raise my voice to say this. thereafter she contradicted every conversation we had and kept moaning at me.
Once I was finished she gave me a gift card which I wasn’t expecting so I left a £10 tip
To say thank you but I just can’t go back to such an awful place so the gift card went in the bin. Someone need to speak to Sarah as this was verging on harassment

Following my last review I have been unable to obtain a response from the Regional Customer Services Manager in Scotland about returning the money they owe me. I have asked her to confirm the correct designation of the company as it seems they rely on their customers not taking any action against them. I intend to raise a claim in court and would be happy to help anyone else who finds themselves in the same position as me ie having paid for a course of treatment which PureSpa fail to deliver. Please let me know

I can confidently say that I had my life's worst experience with Purespa and the treatment I received was (and is) unacceptable.
In July 2023 I purchased a course of facials from Purespa and when trying to redeem the 1st one in January 2024, I found out that it is not offered at my local spa. Having looked at alternatives and not finding anything of interest, I requested a refund. On 9 February 2024 I got a call from Purespa saying that my refund has been processed. However, up until now, almost 7 weeks later, I still havent received the payment. I call Purespa customer services, I write emails and I am just being ignored! On the phone I am told that they will look into it and the emails are not even answered. I did not get a single response or call back in all this time. I can't even think what else to do and it is a lot of money!

Purchased an e-gift card as a present for my mother on 7th March. Got immediate order confirmation, but still do not have the e-gift card/voucher in inbox after 9 days (checked my junk folder). Have sent 3 emails to customer service (all unanswered) and called once - person on the phone said they don't handle gift card issues and took my email address and said they would email the customer service team about it as well. Was told they would get back to me the next day, but have heard nothing since I called 3 days ago.

The gift card I ordered never arrived at its destination. When I inquired, they let me know when it was posted, but had no way to track it, so they provided me with an e-gift card, no questions asked.

Thank you for making my daughter's birthday a good one!

I still have not received my gift card and I am not happy

I had a PURETec Facial with Jen at Pure Spa & Beauty Newhaven, Edinburgh. The facial was amazing and Jen gave offered great personalised skincare advice after my treatment. Super relaxing and it was interesting to learn all about how facial's various technologies tackle different skin concerns.

I bought sauna in place is no sauna and request refund straight away. I still wait for resolve.

I paid for 2 spa treatments on the 26th November (both at Peebles Hydro for a January hotel stay). The first was for a Winter Glow (which I had on 3 Jan 2024) and an eyelash tint, for 4 Jan (the price paid included a Black Friday 20% discount - from £28 down to £22.40).
After my second treatment, I noticed that I had been charged again for the eyelash tint (for the full amount of £28). As this was showing as pending on my Amex account I spoke to Zoe, the lady who carried out my treatment. She said not to worry as it probably wouldn't go through. It did but by this time I had already checked out of the hotel. I have tried emailing PureSpa several times without ANY response and began the complaint process with Amex however Purespa sent Amex proof of my treatment as if they are in the right??!!! Beggars belief. I would NEVER use Purespa again- shocking customer service!! If I could give zero stars I would.

Update - I eventually got my refund.

I had a great appointment and was very fast and efficient xx