PURE Spa UK Recensioni 

I bought an e gift voucher and received no voucher in my inbox, just an order confirmation. Meaning, I have nothing to send on to my partner as a gift without the cost etc being there.

Booked a spa party for a Christmas party online Spa party listing on site includes champagne and nibbles and when I called this was confirmed and I even mentioned my wife was vegetarian which they noted.

My wife and friends commuted for hours as a getaway experience

On the day they advised this wasn't available in the branch!! They offered a measly refund and i have chased several times and they havent processed it

Booked a spa party for a birthday over the phone with the HQ number. Spa party listing on site includes champagne and nibbles, thought it'd be a nice extra add on for the experience. Emailed the specific branch to mention dietary requirements, was told they don't do any of the add ons (which nobody mentioned on the day I booked a few weeks before). Then get an email 24 hours to mention there is a discretionary service charge to be paid on the day but no mention of how much - wouldn't mind paying this if I wasn't already not getting part of my package. Called to raise the issue to HQ who booked me in, was told I wouldn't be charged any extra given the issue. On the day, as I am leaving the staff mentioned payment, I clarified I'd already paid for the package and was not expecting to pay more. If it was discretionary, I'm not sure why they tried to call me after I left as if I'd just walked out without paying a bill. You won't get the advertised package, refreshments are bare minimum and the same as what others get who don't pay for the party package. Spare your cash and find somewhere else, I've called several times to complain even as feedback let alone trying to get any money back for the shitshow and no-one has bothered to get back to me and its been 3 months. Will notify trading standards as they're misselling a package online.

Attended in Lytham St Annes, pre booked. On arrival the receptionist was not at reception for some time, swimming pool had no lockers and I was told just to leave my belongings in the changing room (which was not secure, seen as I had with me the cash for the treatments (£120) + other items I didn't feel comfortable leaving. The lady on reception said not to worry because she could see everything on the cameras (even though she was nowhere to be seen for some time on arrival). After looking at the swimming pool it was full of kids so I didn't bother. Treatment was fine. At the end they wanted to charge me more, I explained I had the price quoted to me beforehand and also had the 15% discount for first time customer. The woman said that offer had ended and she has quoted me the new package price, I asked for the discount and she said you cant have it on this package. So I asked for a breakdown of costs so I could work out if it was better to pay for them individually with the discount. Not only was there no price list, she didn't know the price and couldn't work out 15%. Because I was in a rush I just paid and left, very unhappy, first and last time customer. In my opinion absolute stressful, and will not be returning!

Doomed from the start. Had a spa day booked at the spa at Metropolitan NEC. It was a Saturday and was not told there would be swimming lessons, so no relaxing by the pool! Then whilst waiting in "reception" area my friend and I were asked, with other people around "who has the fungal infection?!" (Just to note it was on a toe). Then taken to two rooms, where we could hear each other, was asked about heart condition? What heart condition? Your form says HRT!!! Then asked what treatments would you like, asked for a lava shell massage, we don't do that even though it was on the offer, so asked for hot stone, oh well I will have to heat the stones, bearing in mind I had called in advance and asked if we needed to pre-book treatments. I also asked for the facial and explained I had sensitive skin. So was very surprised when she started to use a scrub on my face. But I went with it. Then when she put the next mask on my face went on fire!! So she put a few cold pads on my face, by this time I just wanted to get out. My friend didn't have much luck either. When she asked for a towel for under her head, was told they didn't have anymore towels.

My friend and I went for a manicure and pedicure respectively. Both of us had the worst job done ever. I think perhaps inexperienced staff or old products used could be the issue. Emailed customer service but had no response.

Customer service is shocking.

Ordered a gift card for a facial to give as a Christmas gift. They have sent the wrong gift card out. I've sent 2 emails and got no response and I've spoken to 2 different advisors who assured me they'd sort it and get back to me and neither have.

Save your money and go elsewhere

Very quick delivery.

Did want individual gift cards, not 2 treatments on each one.

My facial was really great. The staff were friendly and the facilities good. Very good quality.

I ordered a gift voucher for my mum online thinking I’d be able to print it off straight away. Still haven’t received it two days later. I phoned on two separate occasions and was assured that I would receive the gift voucher within the ‘next half hour’ and to check my emails and junk folders. Still have not received it. I have also emailed to no avail and tried the online chat which no one answered. What am I supposed to do? Shocking company to deal with, especially for something as simple as buying a gift voucher online. So poor.

Honestly its amazing how this company stays in business. The positives - the phone booking lady was helpful, friendly and the email reminders were professional.
The welcome at the spa was not very friendly; which I find so frustrating - I work long hours & just wanted some relax and beauty time. Not being greeted well was the beginning of extremely disappointing session. The eye lash curl experience was awful - glue left all on my face, eye lashes not well curled. Eye brows over plucked and just not well shaped.
The therapist even said she was not happy how the tint turned out. I had paid already through a voucher direct on their web site - which they could not confirm despite me showing the voucher details and I stated I was not paying again. This seems to be a franchise but with some therapist who are not experienced - which is ok if they said - she is junior so we will give you a discount.
Wouldn’t go back as it was so disappointing and not the results / therapy I had paid for.

The massage was not terrible - nothing to write home about, pressure very light despite me asking for the opposite - but what does bother me is that the session was finished early. A trainer massage therapist should be able to use a wall clock and apportion the massage to last the whole of the booked time.

One star is too much! Booked spa vouchers for my daughters, Peterborough spa tried to say they were fraudulent and offered no assistance even when I sent a copy of email over. Apparently purespa didn’t activate the cards and that was my fault! Rude, arrogant and terribly unhelpful, DO NOT UNDER ANY CIRCUMSTANCES use these charlatans 🤬

Shocking customer service, lack of ability to use common sense and look after us when they couldn't find gift cards on their own system. We left after 15 minutes of being messed around and left standing without being offered a chair or drink for pre-booked and paid for treatments. I wouldn't trust them with a beauty treatment based on how poor they were failing to check us in.

Pure spa at Peebles hydro, vouchers via itson a total waste of money. Don’t get full 50 minutes treatment, environment poor, therapist lacks on knowledge and skill and even when you complain puts full excuse and lies. Unable to use pool facilities as full of kids, don’t waste your money our gold day was ruined 😡

I booked my appointment in January in Silverburn, Glasgow. Unfortunately, I ended up having a migraine that day, which forced me to cancel my appointment (via my account). I contacted them already twice to get a refund for an appointment which I have not attended but paid full price! Still have not heard back or seen my money refunded! I mean really???
To date, I enjoyed PURE SPA but after this experience, I am not sure if I will be going back there again.

They spam you even after you unsubscribe. Employees are treated TERRIBLY and have wages stolen off them. They are crooks, know nothing about spas and should be closed down!!

I've got painful and very visible burns and swelling around my eyes from an eyebrow wax four or five days ago. It really looks horrific and I'd like to know where to report it so that it doesn't happen to anyone else. It's bad enough that I can tell it'll take at least two or three weeks to look anything like normal--just before a job interview and Christmas/New Year.

I've tried to be fair and didn't write a review immediately in case I was just having an unusual temporary reaction but now see that the skin is quite seriously burned.

I thought I was being fair to keep giving this salon a chance. It's not the first problem I've had. In the past, there have been holes or bare lines plucked in the middle of my eyebrows or one has ended up much thinner than the other.

There was a very skilled and experienced technician who was also the manager but she said she was paid so little she had to leave and I'd often make an appointment with her only to get a very inexperienced person. That skimping on money is visible everywhere in the salon. The inexperienced technician (now manager) now is lovely but doesn't seem to be trained and I genuinely think conditions are dangerous. There's not even a phone in the salon.

I called the only number available to report what happened--a national phone number in Aberdeen. The person who answered the phone couldn't understand what I was saying because of language difficulties and then started laughing when she did understand. She said there was no one to pass my complaint to.

I have given this salon chance after chance for a long time and at this point think it's dangerous and advise others to steer clear.

After repeated attempts and messages to speak to someone discreetly about my aggravations, and after being completely ignored. Hopefully posting here, will actually get someone to contact me back about my grievances. I attended your spa in On Tuesday and it was not what I booked, expected and certainly was not the service that I have paid for. I paid for a spa experience and that is not what I got. I arrived early to spend time relaxing on the lounges as I have done many times before. However, I was left in the lobby waiting until my massage time. The girl took me around to the lockers, informed me that you no longer give out robes. I could use the loungers after my massage if I wanted, but had to sit in my street clothes, unless I brought a robe from home. All of this was a total shock to me. I asked why I couldn't get a robe, she said it was a new policy. I told her I wasn’t happy about that, that’s not what I booked and also told her that I was not informed prior to my visit. (Had I know about this policy at the time of booking, I would NOT have booked at all. Also, having checked BOTH my booking email and my reminder email, NOTHING was mentioned about this. It is on your website, however, unless you’re actually searching for the information, its not highlighted to be seen at all.) After I told the girl that I wasn’t happy, she just shook it off and ignored my concern. I went and used the bathroom and then she lead me to the massage room. She informed me that she told the manager that I wasn’t happy and said a couple of other things and I had to bite my tongue to not have an argument with her, as I was trying to relax – the entire point of my booking the spa. The massage itself was ok but nothing special, I was rather annoyed at the entire situation and struggled to relax. The entire experience was below average, and absolutely not worth the price that I paid (£135), considering that I was unable to use the rest of the facilities. Once she was finished I basically got dressed and went to reception half dazed. The manager and the girl said that as I paid online there was nothing more needed and both failed to acknowledge my complaints. I left feeling ripped off, annoyed and more stressed then when I arrived, I felt like going home and crying. Having used yourselves on a number of occasions, this was not what I expected at all. For the price I paid, I expected all the bells and whistles, you expect a robe and to be able to use the facilities. This is what you pay the extortionate amount for. You’re paying for an experience. You’re paying for the opportunity to relax in comfortable surrounding and not in your street clothes that are wet from the rain. What I got was cheap and nasty and very low quality. It felt like the equivalent of a drive through massage when you’re expecting a fine dining experience. Of all the people I have mentioned the idea of taking your own robe – have laughed. Who wants to go on a spa day and bring their robe from home and carry it round the shops all day with them. The same massage could have obtained at a number of other locations, for half the price. The reason I went to yourselves, was for the opportunity to relax in comfortable surroundings and switch off. And this is certainly not what I got. The entire experience was awful. I have phoned to speak to someone every day since and left a message for the manager to call me back and all been ignored, which goes to show how much you care about the customer experience now.