We have just taken out a policy for our new puppy and had no hesitation in using Purely Pets. We have a Scottish Terrier who has had a few health issues (blood disorder, diabetes and a cataract operat... Leggi di più
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I have just taken a policy with Purely Pets as my renewal with Waggle increased massively despite only 1 minor claim for a stomach upset nearly 2 years ago after she had been mooching on the work surf... Leggi di più
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They get you to a place where you feel completely trapped, and then hike their renewal quite significantly. It is disgraceful. I’ve had my renewal quote double for a health dog with no recent clai... Leggi di più
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Searched for a new pet insurance company after existing insurance for J a 13month old female dog pet insurance went up by nearly 50%. The dog had no visits to the vets other than puppy growing check... Leggi di più
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Dettagli dell'azienda
Informazioni su Purely Pets Insurance
Scritti dall'azienda
Protect your furry friend's well-being with Purely Pets, pet insurance specialists
At Purely Pets, we’re pet insurance specialists dedicated to helping you protect your furry family members. We provide comprehensive pet health insurance for cats and dogs, giving you confidence that your pet will receive the best care when it matters most.
Why Pet Insurance Matters
Pet insurance can provide protection against unexpected veterinary expenses for your furry friend. It helps cover the cost of vet bills: including accidents, illnesses, and injuries, so your pet gets the care they need without breaking the bank.
Expert Vet Care with Joii
We’re excited to have teamed up with Joii to offer you stress-free expert vet care, whenever you need it. Joii puts expert vet care in the palm of your hand with 24/7, 365 days a year access at your fingertips, in the comfort of your own home. Empowering you to access advice and treatment with qualified vets whenever you need them.
Why choose Purely Pets?
- ✅ 15 levels of lifetime cover – tailored to suit your pet and your budget
- ✅ Up to £15,000 lifetime cover
- ✅ No upper age limit – because every pet deserves protection
- ✅ 24/7 video calls with a vet – expert advice anytime, anywhere
- ✅ Manage claims online – quick, easy, stress-free
- ✅ Interest-free Direct Debit
- ✅ We can pay vets direct – so you can focus on your pet, not the paperwork
The Purely Pets Promise
Your pet’s health and happiness are at the heart of everything we do. From unexpected accidents to illnesses, we’re here to help you provide the care they deserve, so they can get back to wagging tails, sofa snuggles, and all the mischief that makes them special.
How to switch to paperless:
1. Log in to your portal using your usual details. 2. Go to ‘Document Preferences’ in your account settings. 3. Select ‘Digital Only’ and confirm your choice. 4. You’re done! Your next documents will be available online
Informazioni di contatto
Lakeside North Harbour, 2nd Floor 5000, Western Road, PO6 3EN, Portsmouth, Regno Unito
- www.purelypetsinsurance.co.uk
3,9
Molto buono
19K recensioni
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Excellent
Insured my dog for over 5 years with Purely Pets. Good competitive monthly price.
I needed to claim for a new illness, hospital and medication expenses. The claim form was easy to summit, it was promptly explained what would be paid, around 80% of the cost was paid back to me within 8days, no fuss. My dog and 2 more emergancy appointments and more medication which again was funded 80% and paid promptly. They always answer the phone and are well trained to deal with questions.
Unfortunately my dog had to be put to sleep. Purely Pets handled it with great compassion, informing the relevant parties on our behalf, auto cancelling the renewal and refunded anything overpaid. I would highly recommend.
29 luglio 2026
Non scritta su invito
Risposta di Purely Pets Insurance
We are truly grateful for your incredibly kind words and for sharing your experience with us over the past five years. It means a great deal to hear that we were able to provide support during such a challenging time for you and your beloved dog. We understand how difficult it is to lose a cherished pet, and we are glad we could handle the practicalities with compassion. We always strive to make the claims process as straightforward as possible and to offer clear, prompt assistance. Your recommendation is deeply appreciated.
Usual story- my dog gets to 10 years…
Usual story- my dog gets to 10 years old and despite never having made a claim for her the premium goes up to double!
After this dog passes I will just put money to one side for any new dog I may or may not get! It’s a total rip off. Totally unfair
21 maggio 2026
Risposta di Purely Pets Insurance
Good morning,
Thank you for taking the time to leave a review. I am sorry if your premium was higher than expected, I understand it can be frustrating when the premiums increase.
They can increase for a number of reasons including the age of the pet, the area you live, the rising cost of veterinary fees and the premium may change to keep in line with the advancement of veterinary medicine.
We do offer a range of cover levels, and you're welcome to contact our team on 0330 102 5748 to discuss an alternative level of cover which may be better suited to you.
In the meantime, we appreciate your feedback and this will be used to assist us in improving our services going forward.
Thank you,
Billie.
Easy to apply and very competitive
12 agosto 2026
Risposta di Purely Pets Insurance
We're delighted to hear that you found the application process easy and our services very competitive! Thank you for your positive feedback.
Good service and explanation was good
18 marzo 2026
Risposta di Purely Pets Insurance
We're so pleased to hear you received good service and that our explanation was helpful. Thank you for your kind words!
Very easy to make claims and have paid…
Very easy to make claims and have paid out quickly direct to vet on ongoing claims
4 agosto 2026
Risposta di Purely Pets Insurance
We're so pleased to hear that making claims has been easy for you and that payments to your vet have been quick. Thank you for your positive feedback!
Kind regards
Jemma
The Purely Pets Team 🐾
Perfect insurance for my puppy and not…
Perfect insurance for my puppy and not overpriced.
11 agosto 2026
Risposta di Purely Pets Insurance
We're so pleased to hear that our insurance is perfect for your puppy and that you find our pricing to be just right. Thank you for your wonderful feedback!
Kind regards
Jemma
The Purely Pets Team 🐾
Quick and easy to use website.
4 agosto 2026
Risposta di Purely Pets Insurance
We're so pleased to hear that you found our website quick and easy to use. Thank you for your positive feedback!
Kind regards
Jemma
The Purely Pets Team 🐾
Easy to claim and prompt payment.
My Staffordshire bull terrier is only 3 years old but has had 2 bouts of really bad diarrhoea and bleeding badly, he had to be hospitalised! The insurance company was great, I couldn’t believe how quickly they paid the vets.O.K.our renewal premium has gone up but that’s expected, worth paying for peace of mind.
10 aprile 2026
Risposta di Purely Pets Insurance
We're truly sorry to hear about your Staffordshire Bull Terrier's health struggles and the distress this caused. It's reassuring to know that our support during such a difficult time made a difference. We appreciate your understanding regarding the renewal premium and are glad we could provide peace of mind.
Easy process
Easy process, they have insured my dog for a few years now. Reasonable rates
10 agosto 2026
Risposta di Purely Pets Insurance
We're so happy to hear that our process is easy and our rates are reasonable. Thank you for trusting us with your dog's insurance for so many years!
Polite professional customer service…
Polite professional customer service realistic price
10 agosto 2026
Risposta di Purely Pets Insurance
We are so pleased to hear that you experienced polite and professional customer service, and that you found our pricing to be realistic. Thank you for your wonderful feedback.
Price and easy to get sorted
10 agosto 2026
Risposta di Purely Pets Insurance
We're happy to hear that our pricing and ease of service met your expectations. We appreciate your feedback.
Very straightforward renewals process
Very straightforward renewals process, quick and efficient
8 agosto 2026
Risposta di Purely Pets Insurance
We're so pleased to hear that your renewal process was quick and efficient. Thank you for sharing your positive experience with us!
polite and helpful
They are always polite and helpful on the phone. When making a claim it is not complicated and they paid my claim with no problems.
9 agosto 2026
Risposta di Purely Pets Insurance
We're so pleased to hear that our team is always polite and helpful on the phone. It's wonderful that your claim process was not complicated and was paid without any problems. Thank you for your positive feedback!
I asked for a call back for a reduced…
I asked for a call back for a reduced premium, but never got a call back so just paid the increased price.
30 luglio 2026
Risposta di Purely Pets Insurance
Good morning Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with the service you have received. We have arranged for an agent to contact you. Thank you, Jemma The Purely Pets Team
I've not been sent my policy via email!
7 agosto 2026
Risposta di Purely Pets Insurance
Good afternoon Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with the service you have received. We have arranged for an agent to contact you. Thank you, Jemma The Purely Pets Team
Easy straight forward process
9 agosto 2026
Risposta di Purely Pets Insurance
We are so pleased to hear that you found the process to be easy and straightforward. Thank you for taking the time to share your positive experience with us!
Kind regards
Jemma
The Purely Pets Team 🐾
Easy and very helpful to get me where I…wanted.
Easy and very helpful to get me where I wanted, thank you. And price was perfect!.
2 agosto 2026
Risposta di Purely Pets Insurance
We are so pleased to hear that our service was easy to use and helped you find exactly what you needed at a perfect price. Thank you for your wonderful feedback!
Kind regards
Jemma
The Purely Pets Team 🐾
Risposta di Purely Pets Insurance
We're so happy to hear that our service was quick and reliable for you. We truly appreciate your kind words.
Kind regards
Jemma
The Purely Pets Team 🐾
Easy steps to take out the insurance
Easy steps to take out the insurance, hassle free.
2 agosto 2026
Risposta di Purely Pets Insurance
We're so glad to hear that you found the process of getting insurance straightforward and without any difficulties. Thank you for your wonderful feedback!
Kind regards
Jemma
The Purely Pets Team 🐾
Risposta di Purely Pets Insurance
We're happy to hear that obtaining insurance was easy for you. We appreciate your positive feedback.
Kind regards
Jemma
The Purely Pets Team 🐾
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