We have just taken out a policy for our new puppy and had no hesitation in using Purely Pets. We have a Scottish Terrier who has had a few health issues (blood disorder, diabetes and a cataract operat... Leggi di più
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I have just taken a policy with Purely Pets as my renewal with Waggle increased massively despite only 1 minor claim for a stomach upset nearly 2 years ago after she had been mooching on the work surf... Leggi di più
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They get you to a place where you feel completely trapped, and then hike their renewal quite significantly. It is disgraceful. I’ve had my renewal quote double for a health dog with no recent clai... Leggi di più
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Searched for a new pet insurance company after existing insurance for J a 13month old female dog pet insurance went up by nearly 50%. The dog had no visits to the vets other than puppy growing check... Leggi di più
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Dettagli dell'azienda
Informazioni su Purely Pets Insurance
Scritti dall'azienda
Protect your furry friend's well-being with Purely Pets, pet insurance specialists
At Purely Pets, we’re pet insurance specialists dedicated to helping you protect your furry family members. We provide comprehensive pet health insurance for cats and dogs, giving you confidence that your pet will receive the best care when it matters most.
Why Pet Insurance Matters
Pet insurance can provide protection against unexpected veterinary expenses for your furry friend. It helps cover the cost of vet bills: including accidents, illnesses, and injuries, so your pet gets the care they need without breaking the bank.
Expert Vet Care with Joii
We’re excited to have teamed up with Joii to offer you stress-free expert vet care, whenever you need it. Joii puts expert vet care in the palm of your hand with 24/7, 365 days a year access at your fingertips, in the comfort of your own home. Empowering you to access advice and treatment with qualified vets whenever you need them.
Why choose Purely Pets?
- ✅ 15 levels of lifetime cover – tailored to suit your pet and your budget
- ✅ Up to £15,000 lifetime cover
- ✅ No upper age limit – because every pet deserves protection
- ✅ 24/7 video calls with a vet – expert advice anytime, anywhere
- ✅ Manage claims online – quick, easy, stress-free
- ✅ Interest-free Direct Debit
- ✅ We can pay vets direct – so you can focus on your pet, not the paperwork
The Purely Pets Promise
Your pet’s health and happiness are at the heart of everything we do. From unexpected accidents to illnesses, we’re here to help you provide the care they deserve, so they can get back to wagging tails, sofa snuggles, and all the mischief that makes them special.
How to switch to paperless:
1. Log in to your portal using your usual details. 2. Go to ‘Document Preferences’ in your account settings. 3. Select ‘Digital Only’ and confirm your choice. 4. You’re done! Your next documents will be available online
Informazioni di contatto
Lakeside North Harbour, 2nd Floor 5000, Western Road, PO6 3EN, Portsmouth, Regno Unito
- www.purelypetsinsurance.co.uk
3,9
Molto buono
19K recensioni
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Choosing and purchasing my Pet Policy
Choosing and purchasing my Pet Policy was stress free.
Competitive prices for same lifetime cover.
Hopefully I never have to use the services but good to know cover us there.
7 agosto 2026
Risposta di Purely Pets Insurance
We're delighted to hear that choosing your pet policy was a stress-free experience and that you found our prices competitive for lifetime cover. We hope you never need to use it, but it's great to know you feel secure.
Claim process good
Have had to make a couple of claims and they are easy to fill out claim forms and received payment quickly with no issues.
Price of plan is good and have been with purely pets a while but obviously once your pet reaches a certain age and you make a claim the plan increases quite a bit and youre stuck if it’s an existing condition as its Not covered with another provider, however this will be the case with most insurance providers .
12 agosto 2026
Risposta di Purely Pets Insurance
We truly appreciate your positive feedback regarding our claims process and prompt payments. We understand your concerns about premium increases as pets age, especially with pre-existing conditions. We strive to offer competitive pricing while ensuring comprehensive coverage for our furry friends throughout their lives. Your insights are valuable to us.
Don’t make a claim on this insurance…
Don’t make a claim on this insurance your premium will go up by 50 per cent
9 agosto 2026
Risposta di Purely Pets Insurance
Good morning,
Thank you for taking the time to leave a review.
I am sorry if your premium was higher than expected, I understand it can be frustrating when the premiums increase.
I will ensure you are contacted by a member of our team to discuss this further.
Thank you,
Billie.
Risposta di Purely Pets Insurance
We are so glad to hear that you found our payment process efficient and prompt. Your positive feedback truly brightens our day!
Risposta di Purely Pets Insurance
We're so happy to hear that booking was easy and the price was great for you. Thank you for sharing your positive feedback with us!
So far so good easy to take a policy…
So far so good easy to take a policy out for my pet . Very affordable with lots of cover……..
15 agosto 2026
Risposta di Purely Pets Insurance
We're so glad you found it easy to get a policy for your pet and that you appreciate the affordability and comprehensive coverage. Thank you for your positive feedback!
Renewal
As with most insurance companies I can only mention the ease of renewing. The real test will come once I need to make a claim . I trust this good service will ensure the claims process is seamless and timely.
14 luglio 2026
Risposta di Purely Pets Insurance
We truly appreciate your kind words regarding the ease of our renewal process. We are committed to providing seamless service, especially when it matters most. We are confident our claims process will meet your expectations.
Large increase of yearly premium
Once the claim had been put through it is dealt with quite quickly our vets practice organise it.
The only thing I don't agree with is the large jump in premium each year it virtually doubles each time and as we claim for a pre existing condition we are powerless to move else where.
7 agosto 2026
Risposta di Purely Pets Insurance
We appreciate your feedback and are glad to hear the claims process was efficient. We understand your concerns regarding the annual premium increases, especially with a pre-existing condition. We continually review our pricing to balance comprehensive coverage with affordability.
Polite
Polite, listened well - and human.
Good terms offered although have not had an opportunity to test making a claim.
Appears to be excellent value for money.
7 agosto 2026
Risposta di Purely Pets Insurance
We are so pleased to hear that you found our team polite and helpful. We strive to offer excellent value, and we appreciate you recognizing that.
Risposta di Purely Pets Insurance
We're so glad to hear that you found our staff helpful and appreciated our transparency. Your positive feedback truly means a lot to us.
A reasonable quote for insuring my 8…
A reasonable quote for insuring my 8 year old rescue dog
14 agosto 2026
Risposta di Purely Pets Insurance
We're happy to hear we could offer a reasonable quote for your beloved rescue dog. Thank you for your positive feedback!
Went online to find a new quote after…
Went online to find a new quote after my current provider couldn’t provide a better one. Online was fine but I had an issue I needed to discuss and ended up down the AI assistant route. Painful and ended up trying to reach out by email. Waiting for a reply so cannot make a comment either way.
14 agosto 2026
Risposta di Purely Pets Insurance
Good morning,
Thank you for your review.
I am sorry if you experienced a delay in receiving a response to your email.
I can see that our team has since been in touch, I hope we have been able to assist you.
Thank you,
Billie.
Price just goes up and up and up
6 agosto 2026
Risposta di Purely Pets Insurance
Good morning,
Thank you for taking the time to leave a review.
I am sorry if your premium has increased more than expected, I understand it can be frustrating when your premiums increase.
This can happen for a number of reasons. For example, the area you live, the age of your pet, the rising cost of veterinary fees including the advancement of veterinary medicine.
We appreciate your feedback and we will use this to improve our services going forward.
In the meantime, we do offer an array of cover levels if you would like to discuss a level of cover that could potentially be more suited to your needs. You can do this by calling our team on 0330 102 5748.
Thank you,
Billie.
You have doubled my insurance price and…
You have doubled my insurance price and I am not impressed so will be cancelling now
11 luglio 2026
Risposta di Purely Pets Insurance
Good morning,
Thank you for taking the time to leave a review.
I am sorry if your premium was higher than expected, I understand it can be frustrating when your premiums increase.
This can happen for a number of reasons. For example, the area you live, the age of your pet, the rising cost of veterinary fees including the advancement of veterinary medicine.
I appreciate your feedback and we will use this to improve our services going forward.
In the meantime, we do offer an array of cover levels if you would like to discuss a level of cover that could potentially be more suited to your needs. You can do this by calling our team on 0330 102 5748.
Thank you,
Billie.
If you have an older dog DO NOT USE
If you have an older dog DO NOT USE. We claimed once in 14 years of my dogs life. The last bill, for instance, was £1290 they deducted £480. You get stung with Excess and 20% off total. It's disgusting. From last year £64.99 a month they increased it to £115!!! You're then stuck as its an existing condition. He has now passed and the only reason why I gave them 2 stars not 1 is because they did pay out quickly. He also had dementia at the end and we were prescribed medication, they wouldn't even pay for this........just be wary.
10 agosto 2026
Non scritta su invito
Risposta di Purely Pets Insurance
Good evening,
Thank you for taking the time to leave a review.
I am sorry to hear that you're disappointed with the deductions made on your claim, alongside your policy premium.
To enable us to investigate this further, I have requested further information.
Thank you,
Billie.
I wasn't impressed with my renewal…
I wasn't impressed with my renewal quote and when I telephoned to say I could get the same cover cheaper on line I was met with a negative response. I ended up cancelling my cover with you and going through a comparison website. I have a new deal with you at a cheaper price. The new cover I chose ended up being a reduced cover but that was choice, despite the fact I found a cheaper product through you for the initial same product. I would have gone for the same cover I initially had if you had bothered to be more flexible. Less than impressed tbh.
12 agosto 2026
Risposta di Purely Pets Insurance
Good evening,
Thank you for taking the time to leave a review.
I am sorry if you feel like our team haven't been able to assist you, I appreciate your feedback and I will ensure this is passed to the relevant department.
I understand it can be frustrating when you can find cover online for cheaper. This can be for a number of reasons.
A new policy will contain a waiting period before your cover starts and will often exclude any conditions that occurred prior to the policy starting. At renewal, our policy would look to cover conditions that may have been present in the previous term providing there are no breaks in cover
If you would like to discuss this further, please do not hesitate to contact us.
Thank you,
Billie.
There when needed
Having made a couple of significant claims last year, which were handled quickly, and with my dog having reached the age of 12 I was expecting a significant hike in the monthly premium. While it has gone up in price it wasn’t the large increase it could have been. Very easy to deal with.
12 agosto 2026
Risposta di Purely Pets Insurance
We are so pleased to hear that we could provide a positive experience for you and your beloved dog, especially given the circumstances. We appreciate your kind words about our handling of your claims and the premium adjustment.
Excellent communication trusted company…
Excellent communication trusted company and fair prices
5 agosto 2026
Risposta di Purely Pets Insurance
We are so pleased to hear that you found our communication excellent and our prices fair. Thank you for trusting us.
Very helpful
Very helpful, email information, paid out quickly on a claim - very pleased.
5 agosto 2026
Risposta di Purely Pets Insurance
We're so pleased to hear that you found the information helpful and that your claim was paid out quickly. Thank you for your positive feedback!
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