Bought an item on 28th, paid extra for 24hr delivery, its now the 31st and it has not even been put in the post yet, so paid extra for nothing. Emailed to see what is happening with my order and no re... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Very easy ordering process, even though they don’t seem to use a ‘regular’ way when it comes to payment method. They use SagePay. It’s not a problem, but does make a buyer feel less confident I gues... Leggi di più
I've shopped with Prowler for many years. Their toys are wonderful and priced well and the staff are always incredibly knowledgeable and friendly. Recently I bought some products (not toys), that,... Leggi di più
L'azienda ha risposto
Considering I placed my order during full lockdown in the middle of a pandemic, I was more than happy. There was a slight problem with one of the items I ordered being out of stock, but the communicat... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Prowler is the UK's leading online gay sex shop with a wide range of gay sex toys to buy online with FREE postage on orders over £25.
Informazioni di contatto
Brewer Street 5-7, W1F 0RF, Regno Unito
- www.prowler.co.uk
3,3
Nella media
366 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
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Le persone hanno visualizzato anche
Good toys
Good toys, but the package it arrived in was already half opened so you could see what was inside.. and then the boxes the toys came in were incredibly dusty.. which makes me wonder what sort of condition they were left in before being sent. Luckily they work fine however
4 giugno 2020
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Risposta di Prowler
Dear Customer,
Thank you for the feedback and thank you for shopping with us.
Please allow us to apologise for the inconvenience caused. This is indeed not the standard you should have experienced. We put discretion and absolute integrity first with all and every single order we receive. In very rare occasions packages have been damaged in transit which can cause exposure of the content. The state you have received your order is indeed not acceptable and we will make sure that this is raised internally so we can work on improvements ourselves and we can pass this on to our courier service so all parties involved can make sure this is not happening again.
We are indeed very pleased to hear that the product is working as expected and we do hope it will bring you pleasure and satisfaction for a long time. When planning to place another order in the future please do not hesitate to contact us via phone, email or chat and we will make sure that your order will undergo an additional quality check before leaving our warehouse in order to avoid any further disappointment or dissatisfaction.
Again many thanks for shopping with us and we appreciate the time you have taken to raise this.
Kind regards,
Prowler Customer Services
Very efficient good service
4 giugno 2020
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Excellent and Efficient service very…
Excellent and Efficient service very Happy 😍
3 giugno 2020
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Excellent service
I'm extremely satisfied with my purchase. Thank you.
2 giugno 2020
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Excellent
There customer service as well as there description of the products on the site are brilliant. I have used them for many years. I would never not use them when it comes to buying sex toys and lube.
1 giugno 2020
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Recent purchases
Very good service and arrived on time but most of all the toys and stuff are wonderful..........
1 giugno 2020
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The experience was great and my items…
The experience was great and my items arrived quite quickly. I'm dropping one star because there was no information about when the items were likely to arrive.
31 maggio 2020
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Quick service especially in these…
Quick service especially in these uncertain times
31 maggio 2020
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Great service
Great service, website was easy to navigate, ordering was simple and the product arrived a week later, only thing was I never received any tracking or delivery details email, but since the product came so quick this really wasnt a major issue for me.
31 maggio 2020
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Great service.
The internet ordering system seems robust and reliable with rapid delivery. I also know that, if there are any questions or problems, they will be dealt with quickly and sympathetically. The products are good too.I
30 maggio 2020
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First class service
28 maggio 2020
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Easier to shop online than I expected
Easier to shop online than I expected; payment went through and settled smoothly. And delivery was very quick and efficient. Thank you and I would recommend anyone to use your online shopping.
27 maggio 2020
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Very good customer service.
27 maggio 2020
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10/10
I dont know how but the post was super fast... 3 days... other things are taking 10+ days (Covid impact)
Products excellent and well packaged
10/10
27 maggio 2020
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Excellent service
The item ordered appears to be of good quality, functions well and arrived more quickly than anticipated.
27 maggio 2020
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Easy quick and speedy delivery even in…
Easy quick and speedy delivery even in lockdown.
27 maggio 2020
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Easy to use website and fast PP arrived…
Easy to use website and fast PP arrived very quick Tks
27 maggio 2020
Non scritta su invito
Happy shopper 👍
I was impressed by the speedy delivery and quality of goods, and the polite and helpful online staff. I will definitely be shopping with you again. Only thing is all the nice underwear in medium is sold out. Too many men the same size! 😁 maybe order more in medium 👍
27 maggio 2020
Non scritta su invito
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