I needed 4 tyres fitted quickly so I could make an appointment. Given competitive price and job done in time to keep appointment including check and adjust tracking. Thank you.
L'azienda ha risposto
Winterstoke Road, Weston Super Mare, BS23 3YG Weston Super Mare, North Somerset, GB
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I needed 4 tyres fitted quickly so I could make an appointment. Given competitive price and job done in time to keep appointment including check and adjust tracking. Thank you.
L'azienda ha risposto
My Hyundai started overheating suddenly. We were due to take our grandchildren home next day and needed a same day repair. I tried 2 other garages before Pro tyres both were unhelpful. At Protyres Ma... Leggi di più
L'azienda ha risposto
The customer service I received from Matt on the counter was exceptional. He explained everything from the start and kept me updated at each stage of my vehicle repair journey as it was not straight f... Leggi di più
L'azienda ha risposto
Had my new tyre fitted after finding a bad puncture and ordering online the day before, the guys were fantastic as always. The chap on the reception was welcoming when we arrived and said hello to my... Leggi di più
Scritti dall'azienda
Scritti dall'azienda
Winterstoke Road, Weston Super Mare, BS23 3YG, Weston Super Mare, North Somerset, Regno Unito
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Friendly staff, and knowledgeable on there products.
Booked for first thing in the morning and was done in two and a half hours later..

Risposta di Protyre Autocare - Weston Super Mare
With Web save I saved £50 off a platinum service, so £400,was a good price. 👍

Risposta di Protyre Autocare - Weston Super Mare

Risposta di Protyre Autocare - Weston Super Mare
MOT was easy to book online. The check in process was easy with all the information coming from the online booking. A pick up time was agreed and the car was ready for me when I got back.

Risposta di Protyre Autocare - Weston Super Mare
I needed 4 tyres fitted quickly so I could make an appointment. Given competitive price and job done in time to keep appointment including check and adjust tracking. Thank you.

Risposta di Protyre Autocare - Weston Super Mare

Risposta di Protyre Autocare - Weston Super Mare

Risposta di Protyre Autocare - Weston Super Mare

Risposta di Protyre Autocare - Weston Super Mare
Disappointing Customer Service – MOT Failure Over a Minor Issue
My car failed its MOT because of UK stickers I had applied to the registration plate for travelling in Europe. I was aware of the requirement to maintain a minimum 11 mm gap between the characters on the number plate and made every effort to comply. However, according to the garage, the stickers were less than 11 mm from the first letter.
I fully understand that MOT regulations are strict and that vehicles must comply with the law. I have absolutely no issue with following the rules and ensuring my car is road legal. What I do take issue with is the complete lack of common sense and customer care shown in this situation.
Rather than contacting me to explain the issue and asking for authorisation to remove the stickers, the garage simply failed the car. The problem took me approximately two seconds to resolve by peeling the stickers off, yet this resulted in an unnecessary MOT failure and the inconvenience of having to return a week later for a retest.
This is where customer service matters. I am not asking anyone to ignore the regulations, but surely there is a difference between enforcing the rules and making no effort whatsoever to help a customer resolve a minor, easily rectifiable issue.
To make matters worse, the retest itself took exactly 3 minutes, yet I was left waiting for half an hour before my keys were returned.
I have previously used this garage for all the work required on my car, which makes this experience even more disappointing. Unfortunately, this incident has seriously damaged my confidence in their service, and I will now be considering taking my business elsewhere, to a garage where customer care and respect for customers’ time are given the same importance as following procedures.
A little communication, common sense and willingness to help would have made all the difference. Sadly, none of those things were evident during this visit.

Risposta di Protyre Autocare - Weston Super Mare
Quick and easy process to order tyres, book a date for fitting. Dropped car off and within an hour it was all done. Staff were very polite.

Risposta di Protyre Autocare - Weston Super Mare
Mot test carried out on time.
Staff friendly and helpful.
Hassle - free experience.

Risposta di Protyre Autocare - Weston Super Mare
Ordered tyres on Tuesday, fitted on Wednesday - superb service as always

Risposta di Protyre Autocare - Weston Super Mare
Really helpful and trustworthy i would definitely recommend

Risposta di Protyre Autocare - Weston Super Mare
Great staff, friendly efficient and fair on the requirements thats needed. And good priced!!

Risposta di Protyre Autocare - Weston Super Mare
Following up on my recent disappointing service and MOT experience with Protyre Weston, I today found that my dashcam had been unplugged and left unplugged, so have been left unwittingly driving around with no dashcam for a good month.
Please be aware that this happens during servicing and testing, and seemingly they dont bother to plug it back in, so check for yourselves if you have a dashcam.
Really bad again from these guys.

Risposta di Protyre Autocare - Weston Super Mare

Risposta di Protyre Autocare - Weston Super Mare

Risposta di Protyre Autocare - Weston Super Mare
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