I had written a review about one week ago as I had two tyres fitted to my car. When I checked the pressure on them I thought that the mechanic had put too much air in them but as I have spoken to the... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Ordered online and booked an appointment for fitting. Got an online discount. Work was carried out immediately on arrival and car was ready to pickup at the advised time. Great service and price.
L'azienda ha risposto
Alan the manager of protyre in kilmarnock did offer me a complete set of 4 tyres for a very competively priced and which also included 50% off the latest lazer tehnology of tracking alinement.I also h... Leggi di più
⭐️⭐️⭐️⭐️⭐️ Flat Tyre Sorted Fast – Stevie’s a Star! Had a flat tyre on a busy workday and dropped into Protyre Kilmarnock hoping for a quick fix. Stevie didn’t just deliver — he went above and... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Gommista
- Negozio di freni
- Negozio di batterie per auto
- Centro revisioni per auto
- Servizio auto
- Servizio di assetto ruote
Informazioni su Protyre Autocare - Kilmarnock
Scritti dall'azienda
Scritti dall'azienda
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Informazioni di contatto
James Little Street 17, KA1 4AT, Kilmarnock, Scotland, Regno Unito
- 01563 531967
4,4
Eccellente
812 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Appointment 11am left protyre 1,50 pm …
Appointment 11am left protyre 1,50 pm they were busy but 2 hrs to fit 2 tyres not good staff were busy and apologetic but system let them down two many cars in not enough people
13 gennaio 2025
Risposta di Protyre Autocare - Kilmarnock
Dear Mr Matthew Hood,
Thank you for bringing this to our attention and we are sorry to hear that you had a long waiting time.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Great speedy service
Great speedy service, good range of stock at competitive prices. What more could you want
13 gennaio 2025
Employee came out infront of myself…
Employee came out infront of myself arguing with the manager
Made me feel very uncomfortable as wasnt wanting to change tyre as close to shutting time
Won’t use again
8 gennaio 2025
Risposta di Protyre Autocare - Kilmarnock
Dear David Neil Sherman,
Thank you for bringing this to our attention following your visit to our centre. We are very sorry to hear that you had this experience - this is far from the high standards we would expect of our centres and team members.
We have raised your concerns with the Area Manager and they will be in touch as soon as they can to discuss this further with you.
Kindest regards,
Georgia
Customer Care - Protyre
Great Service
Booked two cross climate tyres on line at a very competitive price. Could have had them fitted same day but chose a more convenient time to suit. In and out within 30 mins at the time I’d booked. Fantastic service. Shown old damaged tyre to confirm my belief that is a slow puncture. Couldn’t praise the team enough for the service provided. Why go anywhere else.
21 dicembre 2024
Length of time it took
Length of time it took. Not the shops fault as airlines were frozen
27 novembre 2024
Risposta di Protyre Autocare - Kilmarnock
Dear P Emery,
Thank you for bringing this to our attention and we're sorry to hear that your appointment had taken longer than expected.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kind regards,
Eddie
Customer Care - Protyre
All good ,no probs
All good ,no probs, got the tyres done at appointment time as requested
20 novembre 2024
Had an appointment yesterday at 3.30pm
Had an appointment yesterday at 3.30pm, 4.00 still waiting. It took the guy 30min to change a single tyre (I was getting 2) Said he has problems getting new tyre on. Damaged the rim which I pointed out. Then torqued the wheel to 120nm its supposed to be 100 and forgot to fit dust caps - NEVER AGAIN NEVER. Got home (10 min drive) at 5.30pm
14 novembre 2024
Non scritta su invito
Risposta di Protyre Autocare - Kilmarnock
Dear James Caddis,
Thank you for bringing this to our attention. We are sorry ths has happened.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
Can't complain about the fitting of the…
Can't complain about the fitting of the tyres or the price.
However, I was booked in for the fitting between 9.30 & 10.30. There were only two staff working and they were rushed off their feet. I didn't get away from the garage until after 12pm.
7 novembre 2024
Risposta di Protyre Autocare - Kilmarnock
Dear Mr Mitchell,
Thank you for raising your concerns. We are sorry to hear that your recent visit to our Kilmarnock branch has not been a positive one for you on this occasion.
We have brought this to the attention of the Area Manager who will investigate into this matter and will be in touch a soon as they can to discuss this further with you.
Kindest regards,
Georgia
Customer Care - Protyre
We had a very problematic experience
We had a very problematic experience. We ordered the tyres online on the Monday and arranged to get them fitted on the Thursday. I finished work early to get to Abbotsinch (Kilmarnock) at 4pm and the tyres hadn't been delivered. I didn't receive any message about this beforehand and was quite annoyed that I'd left work early for no good reason. I rearranged to have the tyres fitted on the Saturday and I took my car in and the depot was very busy, even at 9am. I left my car and took public transport back home. It took them 3 hours before they phoned to say that my car was ready. So even at an arranged appointment it took hours. Very inconvenient. Not happy.
13 novembre 2024
Risposta di Protyre Autocare - Kilmarnock
Dear Helen,
Thank you for bringing this to our attention and we're sorry to hear that the tyres had not been delivered in time for your appointment.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Shocking experience and will never use again
Booked at 10am for 11:30 appointment. Arrived early and didn't start work on the car until after 12:30, then to be told there is enough tread on existing tyres. Didn't look or ask as to why replacements had been requested. One tyre had a puncture and both 5+ years old and perished sidewalls. Missed work appointments and impacted business due to failure to adhere to their own appointment timings. Freezing waiting area and a Very poor experience all round.
13 novembre 2024
Risposta di Protyre Autocare - Kilmarnock
Dear Bryce Nobbs,
Thank you for bringing this to our attention and we are sorry to hear that you did not have a positive experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Punture repair
Service was good no problem with puncture repair although i thought £30 was a tad expensive for what it was
13 novembre 2024
£200 puncture repair
I went to get a puncture fixed but as it was a runflat tyre it apparently had to be replaced. This should have taken at most 30 minutes but as there was only two staff on duty, it took 2 hours. That is unacceptable.
6 novembre 2024
Risposta di Protyre Autocare - Kilmarnock
Dear Shirley Bell,
Thank you for bringing this to our attention and we're sorry to hear that you had a long waiting time.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Not a good experience
My appointment was for 10am was checked in at 9 50 for near side front tyre to be changed and wheel alignment I was waiting in reception until work was complete .Work on car didn’t start until 11 30 there was no communication why it was taken so long work wasn’t completed until 13 15pm I was told there was a problem with alignment machine when I got my car back .
21 ottobre 2024
Risposta di Protyre Autocare - Kilmarnock
Dear David Mcleod,
Thank you for bringing this to our attention and we are sorry to hear that you had a long waiting time.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Went on a friday morning to be told far…
Went on a friday morning to be told far too busy due to only 1 member of staff, to come back the next morning which i did. Still only 1 staff member and yet he couldnt drive so no cars could be moved until a manager came in or moved by the car owner. This place has went downhill used to be a very busy place now its total empty. Poor staff getting thrown in at the deep end on by themselves. This is normally my go to for tyres but think that was my last
6 ottobre 2024
Risposta di Protyre Autocare - Kilmarnock
Dear Nicola,
Thank you for bringing this to our attention and we're sorry to hear that your most recent experience had not been a positive one.
We can confirm your concerns have been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Bad service
Car was booked for a time slot for a tyre and tracking car could not be done that day so gave them the benefit of the doubt and booked it back in for an 8am slot so it would be first in and first out. Car got dropped off but car was not done first as a walk in for 4 tyres on a works van got done before mine as a result my granddaughter was over an hour late for school totally unacceptable service
28 ottobre 2024
Risposta di Protyre Autocare - Kilmarnock
Dear Alexandrena,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kind regards,
Eddie
Customer Care - Protyre
Abbotsinch Tyres not what they once were
Needed a slow puncture mended and a new tyre. Took 1 hour 40 minutes despite having an appointment booked.
I was quoted £122 for the trye but online you were selling them for about £102. Garage agreed to match that. When I was billed they charged £102 but then added vat. I didn't have time to challenge as it had taken so long to fit the tyre and I was late for another appointment.
18 ottobre 2024
Good price for tyre
Good price for tyre. Though took too long as booked in for a certain time but still had to wait 2 hours.
23 ottobre 2024
Risposta di Protyre Autocare - Kilmarnock
Dear Jimmy Chan,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Great service 🤩
9 ottobre 2024
Keeping to the time u book ie I was…
Keeping to the time u book ie I was nearly 2hrs waiting beyond my booking
23 ottobre 2024
Risposta di Protyre Autocare - Kilmarnock
Dear John Banks,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.