You could write: “The staff were very experienced and knowledgeable. They took the time to demonstrate how to use the product properly, explained everything clearly, and answered all my questions.... Leggi di più
Sede
Cambia sedeUnit SU1226, Ariel Way, W12 7GF London, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I was very sad to see the Westfield branch was shutting down as it was one of my favourite reasons to go there . The staff are always really knowledgeable and efficient and I really like the products... Leggi di più
Today I ventured into the White City store of ProCook, there was a young gentlemen already explaining in detail about knives and their various differences to another customer which I was fully engaged... Leggi di più
Was efficiently shown a few examples for what I wanted- and then I purchased exactly what I wanted at the right price point for me. Didn’t feel pressured to buy more. The member of staff was knowledg... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Scritti dall'azienda
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informazioni di contatto
Unit SU1226, Ariel Way, W12 7GF, London, Regno Unito
4,8
Eccellente
630 recensioni
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Le persone hanno visualizzato anche
Bună. A cumpărat o risnita de bucătărie. Nu sunt mulțumită de ea, e de viteza, foarte înceată. Nu e pe așteptările ele. O voi returna neapărat. Mulțumesc. Maria
Bună. Am cumpărat o risnita. Are o viteza foarte înceată. Nu sunt mulțumită defel. Am s-o returnez.
31 gennaio 2026
Risposta di ProCook - Westfield London
Vă mulțumim pentru recenzia dumneavoastră.
Ne pare rău să aflăm că produsul nu a fost pe măsura așteptărilor. Vă rugăm să îl returnați în magazin, iar echipa noastră vă va ajuta cu plăcere în rezolvarea situației.
The staff are amazing easy to talk to…
The staff are amazing easy to talk to highly knowledgeable
31 gennaio 2026
Very helpful staff
Very helpful staff, provided very detailed and helpful advice! Ended up with an amazing pot!
25 gennaio 2026
Risposta di ProCook - Westfield London
We appreciate you sharing your thoughts! We're so happy to hear that our staff was very helpful and provided detailed advice, and that you found an amazing pot.
Risposta di ProCook - Westfield London
We appreciate your positive feedback regarding our great product and good customer service; we are so happy to hear this!
Just lovely to have a branch of Procook…
Just lovely to have a branch of Procook available to visit rather than buy on line.
23 gennaio 2026
Risposta di ProCook - Westfield London
We're happy to hear that you enjoyed having the opportunity to visit our store. We appreciate you taking the time to share your positive experience with us.
Affordable quality -- doesn't disappoint
24 gennaio 2026
Great service
24 gennaio 2026
Issue resolved quickly and efficiently
Set as cold to 7s contained incorrect large frying pan, but very swiftly corrected when we returned it to the shop the next day. Thanks
20 gennaio 2026
Risposta di ProCook - Westfield London
We appreciate you bringing the frying pan issue to our attention. We're glad we could quickly correct the error when you visited our shop. Thank you.
Very friendly and supportive
Very friendly and supportive, warm welcoming...
Pleased.. keep up the good Work...
I will definitely be back..
18 gennaio 2026
Risposta di ProCook - Westfield London
We appreciate your kind words! We're happy to hear that you found our team friendly and supportive, and that you felt welcomed. We look forward to your next visit!
The staff - just brilliant
The staff - were excellent! Couldn’t have been more helpful - I was looking for a set of pans & they went through a number of options with me & I found what I was looking for - result.
17 gennaio 2026
Very pleased with my purchase does the…
Very pleased with my purchase does the job well when cutting foods, its lught an easy to hold
17 gennaio 2026
Staff member knew the products well…
Was greeted by an enthusiastic member and of staff who was knowledgeable about the product I wanted and listened to my requirements offering suitable options. I was given a practical demonstration and was allowed to handle and try the different utensils before making a purchase.
20 gennaio 2026
Glass is very nice product the service…
Glass is very nice product the service is perfect
19 gennaio 2026
Risposta di ProCook - Westfield London
We are so happy to hear that you had such a wonderful experience! Thank you for your kind words.
Helpful staff great selection in store…
Helpful staff great selection in store and so happy with my purchase
16 gennaio 2026
good service
11 gennaio 2026
Risposta di ProCook - Westfield London
Thank you for your kind words! We're thrilled to hear that you're happy with our service and products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Quality of kitchenwares are 5stars
Quality of kitchenwares are 5stars, I got want I was looking for and staffs very helpful, they checked all the products before pack to the bag. And they helped me to dropped our stuffs off at the taxi stand as I can’t carried all myself.
Thank you.
16 dicembre 2025
Risposta di ProCook - Westfield London
We're happy to hear that you are satisfied with the quality of our kitchenware. We appreciate your positive feedback regarding our staff's helpfulness and attentiveness. Thank you for your review!
Service and advice was excellent
Service and advice was excellent. Making it easier to decide on the item that was selected.
Diane Law
16 dicembre 2025
Risposta di ProCook - Westfield London
We're happy to hear that our service and advice helped you choose the perfect item. We appreciate you taking the time to share your positive experience!
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