For a Saturday afternoon I was surprised the shop was so quiet and I had three lovely, enthusiastic members of staff to help me choose what I wanted and advise me on various other pieces of equipmen... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeUnit 30A, Fort Kinnaird Retail Park, EH15 3RD Edinburgh, GB
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Scopri cosa dicono le persone
Great experience in store at Procook in Edinburgh. I was looking for sheathed cooking knives for a camping kitchen kit I was putting together. Safety rummaging in a box was top priority. I found... Leggi di più
Very cheerful guy welcomed us as his first customers. Always enjoy visiting ProCook, whether near us, at Fort Kinnaird, or in York at the outlet malls on our annual holidays. The shop always looks tid... Leggi di più
L'azienda ha risposto
I called up a few days beforehand to ask about the product I wanted to buy to check it was in stock at Fort Kinnaird, the person on the phone was really helpful and confirmed there was stock availab... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Scritti dall'azienda
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informazioni di contatto
Unit 30A, Fort Kinnaird Retail Park, EH15 3RD, Edinburgh, Regno Unito
4,7
Eccellente
465 recensioni
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Le persone hanno visualizzato anche
Great range of products displayed well
Great range of products displayed well. Good quality goods at a reasonable price. The staff are friendly and helpful but not intrusive. Only purchased one item but have been inspired to buy more things in the near future.
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25 settembre 2025
Risposta di ProCook - Edinburgh
We're delighted you appreciate our well-displayed products, good quality, and friendly staff. We're glad our range inspired you and look forward to your future purchases!
Great service good price
24 settembre 2025
Risposta di ProCook - Edinburgh
We appreciate your positive feedback! We're so glad you value our service and price; it means a lot to us.
Great service and staff very well…
Great service and staff very well informed on product information
Well done
20 settembre 2025
Risposta di ProCook - Edinburgh
We appreciate you taking the time to share your experience with us! We are so glad to hear that you received great service and found our staff well-informed.
Knives, knives and pots :)
Kinnaird Park - Edinburgh.
Just 'discovered' this amzing shop. If you need a knife or other kitchen item of excellent quality you need to check it out. There was a lively lady who could answer my questions. Well done!
18 settembre 2025
Risposta di ProCook - Edinburgh
We're glad you discovered our shop and found what you needed! It's wonderful to hear that the team member was helpful and could answer your questions. Thank you for your positive feedback!
Very well presented store
Very well presented store. The store assistant are polite, attentive and friendly, ready to respond to customer questions. When I need something for my kitchen or table I prefer to go to Procook as I know I invest once and it will last.
15 settembre 2025
Risposta di ProCook - Edinburgh
We're happy to hear you appreciate our well-presented store and the polite, attentive, and friendly service from our assistants. We appreciate that you prefer Procook for quality and durability. Thanks for your positive feedback!
That the staff are helpful and not pushy.
A few weeks ago I purchased a toaster and as your assistant 'Steven' was so helpful I decided to have him serve me when I purchased a blender and smoothie maker and glass digital scales and, as on the previous occasion, he was extremely helpful and pleasant.
17 settembre 2025
Risposta di ProCook - Edinburgh
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our assistant helpful during your recent purchases. Thank you for your feedback.
Great customer service
This is an edited review as ProCook responded to my initial review and kindly refunded me fully, as the product did not work. I was not looking for a refund but was being honest about the product I purchased. That is exceptional customer service ProCook, very kindly appreciated
The service and environment are very nice. I bought an egg slicer but the blades are not sharp enough to slice a boiled egg.
8 settembre 2025
Risposta di ProCook - Edinburgh
We appreciate your feedback and are sorry the egg slicer didn't meet expectations. We'll investigate the blade sharpness issue. Thank you for bringing this to our attention we have refunded this for you.
Wholly inadequte instructions
The Apple Peeler is a good product which is effective, but the written instructions are completely inadequate and misleading. It's frustrating having to look up multiple YouTube videos to find information that should be included with the product. For example, correct adjustment of the cutting blade is essential before first use to avoid losing too much of the apple's flesh.
6 settembre 2025
Risposta di ProCook - Edinburgh
We appreciate your feedback. We're sorry the instructions were unclear and that you had to seek guidance elsewhere. We will review the documentation and improve it. Thanks for helping us make our products better.
Good service
Good service. Item required was available at different prices. Choice was easy. Clean and well stocked shop.
5 settembre 2025
Risposta di ProCook - Edinburgh
We appreciate you taking the time to leave us this great review! We're so happy to hear that you received good service in our clean and well-stocked shop.
Nice friendly staff.
Nice friendly staff.
Knowledgeable on products and answered my questions professionally.
4 settembre 2025
Risposta di ProCook - Edinburgh
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff friendly and knowledgeable.
We knew what we wanted and the member…
We knew what we wanted and the member of staff was helpful and friendly.
6 settembre 2025
Risposta di ProCook - Edinburgh
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful and friendly.
Risposta di ProCook - Edinburgh
We appreciate you sharing that our staff was knowledgeable and that you liked our great selection! We are so glad to hear it.
Great store and helpful friendly staff
26 agosto 2025
Risposta di ProCook - Edinburgh
We appreciate your positive feedback! We are so happy you enjoyed our great store and found our staff helpful and friendly.
Risposta di ProCook - Edinburgh
We're happy to hear that you appreciate our selection of cooking equipment and utensils. Thank you for your positive feedback!
Fantastic friendly staff
Staff were fantastic really helpful and knowledgeable about the product.
24 agosto 2025
Risposta di ProCook - Edinburgh
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful and knowledgeable.
Risposta di ProCook - Edinburgh
We appreciate your positive feedback. We are so happy you found our shop well laid out and our staff helpful; thank you for letting us know.
Risposta di ProCook - Edinburgh
We appreciate your positive feedback. We are so happy to hear our staff was friendly, and that you liked our good product display.
Lovely helpful staff spotless clean…
Lovely helpful staff spotless clean shop super choice of products
26 agosto 2025
Risposta di ProCook - Edinburgh
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our spotless shop and helpful staff.
Risposta di ProCook - Edinburgh
Thank you for your review. We are sorry to hear of your experience, we have asked the Customer service team to contact you to resolve.
I like to shop at ProCook
I like your shop and the staff were great a good experience will be back again
19 agosto 2025
Risposta di ProCook - Edinburgh
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our shop and found our staff great.
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