I could spend all my money at Posh Totty Designs. The jewellery is beautiful, well made and timeless. The personalisation service is great (I’ve worn my customised Russian Rings necklace for years) an... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Initial disappointment as the anniversary gift I purchased was out of stock - however completely turned around and a replacement gift sourced and delivered in double quick time in time for our weekend... Leggi di più
L'azienda ha risposto
My sons bought me a beautiful personalised necklace from Posh Totty . I wanted to add a charm to the necklace . The team at Posh Totty were most obliging. They were very good at communicating with me... Leggi di più
L'azienda ha risposto
Brilliant cuff links, speedy delivery (even though they were custom made), and excellent customer service from Emily in the customer service team. Lovely to get a proper friendly email response to my... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
The original hand-stamped personalised jewellery company, crafting meaningful keepsakes with love in Brighton. Free UK delivery.
Informazioni di contatto
33 New Road, BN1 1UG, Brighton, Regno Unito
- hello@poshtottydesigns.com
- www.poshtottydesigns.com
4,5
Eccellente
446 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great customer service
Great customer service. Ordered necklace for a birthday present. Enquired to ask when it was due to be delivered and explained it was birthday gift. Posh Totty upgraded delivery so that it arrived on time. Son loves the design. Have previously ordered gifts, which are always of a good quality.
29 aprile 2025
Non scritta su invito
Risposta di Posh Totty Designs
Thank you so much for your fantastic 5* review! We’re thrilled that we could get your order to you in time for the special day, and it’s so heartwarming to hear that your son loves the design. It was a true pleasure creating something so meaningful. Best wishes, PTD Team xxx
Fantastic customer service
I ordered a necklace for my partner and it came ever so slightly less than perfect, these things happen! When I reached out to customer services Emily as helpful as could be and very swift responding to my email, I received the necklace a week or so later and it was perfect, my partner loved it. Would definitely recommend the jewellery and the service
8 aprile 2025
Non scritta su invito
Risposta di Posh Totty Designs
Thank you so much for your kind words! We're so glad to hear that our customer service team was able to assist you and that your partner loved the necklace. We always aim to deliver the best service and quality, and it’s wonderful to know we hit the mark for you. Thank you for sharing your review with us, and we truly appreciate your recommendation :) Best wishes, PTD Team xxx
Jesie in your team was brilliant
Jesie in your team was brilliant - helped me sort my order to arrive as soon as I needed it and was really attentive. Massively grateful
24 aprile 2025
Non scritta su invito
Risposta di Posh Totty Designs
Thank you so much for your kind words and for sharing your 5* review with us! We’re absolutely delighted to hear that our customer service team could assist you and ensure your order arrived just in time for your special occasion. All the best, PTD team :) xxx
Poor quality
Poor quality. Dont waste your money.
For the price this jewellery is not worth it. False advertisement and rubbish quality compared to the price paid. Over priced. Gem stones costing 35 pounds each look like small holes on necklace and not even noticeable. Thin and tacky looking . Total disappointment. What’s worse is no refund offered after emailing to discuss being dissatisfied. Offered to review product for me against the advertisement, but nothing else. Would not recommend .
25 aprile 2025
Non scritta su invito
Risposta di Posh Totty Designs
Thank you for sharing your feedback with us, and we’re truly sorry to hear that your necklace didn’t meet your expectations. We always strive to offer high-quality pieces, and we regret that this particular item didn’t align with what you were hoping for. As part of our standard procedure, we do invite customers to return items for a closer inspection, so our head jeweller can review the product and ensure it meets the specifications outlined on our website. We understand that returning the item can be inconvenient, and we appreciate that you decided to keep it. We wanted to ensure we had exhausted all options to resolve the issue, so we left the offer open for a return if you changed your mind. We take all feedback seriously and are always looking to improve our products and processes to provide the best possible service to our customers. Our team has sent a follow up incase you still wish to return your necklace. If you ever decide to revisit the issue, we’d be more than happy to assist you. Best wishes, PTD Team x
disappointing stacking ring
My husband bought me a stacker ring with my newborn babies name stamped into it for my first Mother’s Day. It arrived and they had sent the wrong size ring so we had to contact customer service and post the ring back to be checked. They did replace with the correct size although there was an issue with postage meaning it almost didn’t arrive in time for Mother’s Day despite them guaranteeing it would. We were going away and my husband had to contact customer service again and have the ring posted guaranteed next day delivery before 1pm.
It arrived in a lovely box, the ring is lovely and has sentimental value however similar to other reviews, after wearing it for less than 3 weeks (and I’ve been removing it to shower and clean etc) the black stamping has worn and is not there on certain letters and the silver ring is tarnishing.
Really disappointing and I will not recommend or buy another product from here.
15 aprile 2025
Non scritta su invito
Risposta di Posh Totty Designs
Thank you for sharing your review. We’re truly sorry to hear that your experience didn’t meet expectations, and we completely understand your disappointment. We strive to deliver both excellent products and service, and we’re sorry for the issues with the sizing and delivery that you encountered.
It's concerning to hear about the wear and tarnishing of the ring after such a short time, as this is certainly not the standard we aim for. We take your feedback seriously and will be reviewing it with our team to ensure we improve moving forward.
As a small business, we genuinely appreciate your comments and would love the opportunity to make this right. Please do get in touch with our customer care team on hello@poshtottydesigns.com with your order number and a photo of the issue, and our team would be happy to assist you further. Best wishes, PTD Team x
I had a ring designed and it was much…
I had a ring designed and it was much quicker than I expected and the customer service I received was great!
15 aprile 2025
Non scritta su invito
Risposta di Posh Totty Designs
Thank you so much for your kind words! We’re so happy to hear the design process was quicker than you expected and that you were pleased with the customer service. It means a lot to us that you had such a positive experience! Best wishes, PTD Team xxx
Excellent
I have been bought a number of pieces from Posh Totty and I have also bought a number of items as gifts for my family. All the pieces are personalised and really mean something, the quality is excellent and customer service is exceptional. Most recently I had a small problem with a piece and Natalia resolved it almost immediately. I highly recommend Posh Totty for lovely craftmanship and a very high standard of customer service
15 aprile 2025
Non scritta su invito
Risposta di Posh Totty Designs
Thank you so much for your wonderful review and for being such a loyal customer! We’re so glad to hear that both you and your family have loved the personalised pieces, and that the quality and service have met your expectations. It’s also great to hear that Natalia was able to help resolve the issue quickly, we’re always here to ensure you’re happy with your experience. All the best, PTD Team xxx
Really disappointed with the quality
Really disappointed with the quality.
I bought mens chain and had a engraving on dog tag style. I dont know if £109 is deemed expensive but the product quality on these items feels like something out of an Xmas cracker.
11 aprile 2025
Non scritta su invito
Risposta di Posh Totty Designs
Thank you for sharing your review with us! We’re really sorry to hear that you feel this way, and we completely understand how disappointing it must be when something doesn’t meet your expectations, especially when it's a meaningful purchase. We’d truly love the chance to make this right for you. Please do get in touch with us at hello@poshtottydesigns.com, and our lovely customer care team will be more than happy to look into this further and find the best solution. We really hope to hear from you soon. Warmest wishes, PTD Team x
Poor quality
I was giving a signet ring as a present and it was made to the incorrect size. I emailed the customer service team who insisted it was right, even though it didnt fit me. My ring sizer and all my other rings fit fine so unsure how this one item wouldnt! I paid for the resizing to be done only for the ring to be sent back in a totally different colour! The customer service team were quick with their responses and did send a pre paid returns label for me to send it back, however once the ring was returned the quality of the product was poor. The ring is gold plated and it arrived to me already scuffed and scratched. I have had it for maybe 2/3 weeks now and the plating is already coming off and discolouration is showing. Shame as it is a nice ring otherwise, just now looks shabby and will likely need replacing. Wouldn't recommend anything if not solid gold.
11 aprile 2025
Non scritta su invito
Risposta di Posh Totty Designs
Thank you for your feedback. We're really sorry to hear about your experience, it's always disheartening to receive feedback like this, especially as we’re so proud of the many lovely reviews we receive and the positive experiences our customers share. Customer satisfaction truly means a lot to us, and we always aim to do our very best to help whenever something hasn’t gone quite right. If you could kindly reach out to our customer service team at hello@poshtottydesigns.com, quoting your review and order number, we’d love the chance to look into this further and see how we can help. Best wishes, PTD Team x
Super helpful and great products!
Purchased a men's russian ring necklace for my husband and he loves it. Sadly the barber cut the chain by accident. I messaged their customer service and they responded super quickly and helped me to buy a new chain so easily. Would highly recommend this company.
8 aprile 2025
Non scritta su invito
Risposta di Posh Totty Designs
Thank you so much for your kind words and for sharing your experience with us! We’re so happy to hear your husband loves the Russian ring necklace, although we’re sorry to hear about the accident with the chain. We're really glad our customer service team could assist. Thanks again for recommending us! We hope to see you back again soon. All the best, PTD Team xxx
Personalised 9ct Gold Two Ring Russian Necklace
We made a visit to the Brighton store looking for a specific Personalised 9ct Gold Two Ring Russian Necklace, the chain length available as standard was not right for my wife so the team looked into a different length for us. Jessie and the team were able to get back to us quickly, provide a non-standard length and deliver the necklace to us on an expedited timeline to arrive before a birthday which we really appreciated. Really good service from a personable team and a fantastic product which we are very happy with. Thank you
13 marzo 2025
Non scritta su invito
Risposta di Posh Totty Designs
Thank you so much for your wonderful 5* review! We’re so glad to hear that our customer service team was able to help you find the perfect chain length for the Personalised 9ct Gold Two Ring Russian Necklace and that we could get it to you in time for the birthday. We really appreciate your kind words and are thrilled that you’re happy with both the service and the product. Best wishes, PTD team xxx
Great experience
I had an issue and Posh Totty went out of their way to resolve it would definitely recommend, great communication and understanding.
1 aprile 2025
Non scritta su invito
Risposta di Posh Totty Designs
Thank you so much for your 5-star review! We’re so glad to hear that we could resolve the issue for you and that you had a great experience with us. Your kind words mean a lot, and we truly appreciate your recommendation! Best wishes, PTD team xxx
Fantastic service. Thank you
Typical man I forgot to order a Mother’s Day present in good time and in a panic I spoke with Jesie and she kindly pulled out all the stops to get my order to me in time for my daughters to give their mummy a well deserved present. Thank you to all at Posh Totty that made this happen. Fantastic service thank you.
25 marzo 2025
Non scritta su invito
Risposta di Posh Totty Designs
Thank you so much for your fantastic review! We're so happy we could help you get the perfect Mother’s Day gift in time. Our team will be thrilled to hear your kind words, and we’re glad everything worked out for you. We really appreciate you taking the time to share your experience! All the best, PTD team xxx
Script ring
Brought script ring within a few days ring is bent and bits fell off no longer says name rendering it useless.
21 marzo 2025
Non scritta su invito
Risposta di Posh Totty Designs
Thank you for leaving us your feedback, we're really sorry to hear about your experience with your ring, and we completely understand your frustration. We would absolutely love to have the chance to resolve this for you. Please reach out to us at hello@poshtottydesigns.com quoting your order number and photo, and we’ll look into it right away. We look forward to hearing from you soon. Best wishes, PTD Team x
highly recommend!
I can only highly recommend this company! I contacted them asking for a personalised necklace. They immediately got to work and everything went smoothly. I hade some problems with the shipment (due to UK/EU rules), but they helped with this too.
Happy customer right here!
26 marzo 2025
Non scritta su invito
Risposta di Posh Totty Designs
Thank you so much for your lovely review and for recommending us! We’re so glad to hear that you’re happy with your personalised necklace and that we could assist with the shipment issues. We always aim to make everything as smooth as possible for our customers, and it’s wonderful to know we succeeded. All the best, PTD Team xxx
Exceptional Customer Service…
Cannot fault my experience ordering with Posh Totty for the first time. I was looking for something special for my sisters 30th birthday and was thrilled to find their ‘moon’ necklace. Due to the private and sentimental nature of an engraving I wanted I asked if the engraving could be done on the back of a necklace instead of the front and their customer service team couldn’t have been more helpful. The necklace arrived very quickly and in beautiful packaging. I wouldn’t hesitate to order from them again.
20 marzo 2025
Non scritta su invito
Risposta di Posh Totty Designs
Thank you so much for your wonderful review! We're absolutely delighted to hear that you had such a positive experience with us and that the necklace was perfect for your sister’s 30th. It was our pleasure to assist with the engraving request, and we’re so happy it all worked out beautifully for you. We can’t wait to welcome you back for future orders! All the best, PTD team xxx
Brilliant customer service
I recently ordered a Kintsugi locket and added a comment to ask if it were possible to add an engraving to the back. I wasn't sure if it'd be possible to add an extra layer of personalisation, but as it is such an important piece for me I thought I'd ask.
Natalia from the customer service team was brilliant, got back to me within less than a working day to confirm that they could fulfil my request. I'm absolutely delighted and can't wait to receive to locket. Thank you!
17 marzo 2025
Non scritta su invito
Risposta di Posh Totty Designs
Thank you so much for your kind words! We're so pleased to hear that our customer service team were able to assist you with your request so promptly, and that you're happy with the extra layer of personalisation for your Kintsugi locket. We truly hope it brings you the special meaning you're looking for, and we can’t wait for you to receive it! All the best, PTD team xxx
Excellent service
The help I received from Emily in customer services was excellent. I don't think I would have had the confidence to purchase without her help, quick and helpful replies. Really looking forward to my purchase, would highly recommend
14 marzo 2025
Non scritta su invito
Risposta di Posh Totty Designs
Thank you for your wonderful feedback! It’s so lovely to hear how happy you were with our customer service and that our team was able to help give you the confidence to go ahead with your purchase. We’re thrilled to know you had such a positive experience, and we can’t wait for you to receive your order. Thank you for recommending us, and we look forward to welcoming you back! All the best, PTD team xxx
Brilliant service from Jesie at Posh…
Brilliant service from Jesie at Posh Totty Designs- I emailed before ordering about a bespoke order and she responded super fast and answered all my questions. Can’t wait to receive my order! Thanks again
17 marzo 2025
Non scritta su invito
Risposta di Posh Totty Designs
Thank you so much for your wonderful 5* review! We’re thrilled to hear that our customer service team provided you with brilliant service and was able to help with your bespoke order. We’re so excited for you to receive your piece, and we truly appreciate your kind words. Thanks again for choosing us, and we look forward to hearing how you love your order! Best wishes, PTD team xxx
Beautiful 9ct gold Russian ring necklace
I ordered a solid 9ct gold Russian ring necklace with my partner and children’s names on and it’s beautiful. Jesie answered all the questions had prior to purchasing and the item arrived within a week, beautifully personalised and packaged. I’m delighted to have discovered this company.
13 marzo 2025
Non scritta su invito
Risposta di Posh Totty Designs
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you’re delighted with your necklace and that it turned out just as you hoped. It's lovely to know our customer service team were able to help with all your questions, and we're so happy everything arrived quickly and beautifully packaged. We’re so grateful that you’ve discovered us, and we look forward to welcoming you back again soon! Best wishes, PTD Team xxx
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.