My sons bought me a beautiful personalised necklace from Posh Totty . I wanted to add a charm to the necklace . The team at Posh Totty were most obliging. They were very good at communicating with me... Leggi di più
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Brilliant cuff links, speedy delivery (even though they were custom made), and excellent customer service from Emily in the customer service team. Lovely to get a proper friendly email response to my... Leggi di più
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I recently ordered two items from posh totty and would like to express the excellent communication, and friendly professional service I received from Eleanor from the customer service team. I found he... Leggi di più
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I ordered a sterling silver micro locket, handmade by Post Totty Designs. I am totally delighted with it. A fab item shaped like a letter, it's openable & inside is a tiny silver letter with initials... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
The original hand-stamped personalised jewellery company, crafting meaningful keepsakes with love in Brighton. Free UK delivery.
Informazioni di contatto
33 New Road, BN1 1UG, Brighton, Regno Unito
- hello@poshtottydesigns.com
- www.poshtottydesigns.com
4,5
Eccellente
440 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Posh Totty necklace . My sons bought me a beautiful…
My sons bought me a beautiful personalised necklace from Posh Totty . I wanted to add a charm to the necklace . The team at Posh Totty were most obliging. They were very good at communicating with me and made the whole process exceptionally simple . Pricing seemed very reasonable . Next time I am in London I hope to visit their shop in person .
18 maggio 2026
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Risposta di Posh Totty Designs
Thank you so much for your lovely review. We're delighted to hear that adding a charm to your treasured necklace was a smooth and simple experience. It's wonderful to know our team could help, and we're so pleased you found the service and pricing helpful too. We'd absolutely love to welcome you to our London shop if you're ever visiting! Kind regards, PTD Team x
Amazing Customer Service
Brilliant cuff links, speedy delivery (even though they were custom made), and excellent customer service from Emily in the customer service team. Lovely to get a proper friendly email response to my query, from a real person, in super quick time. Will be shopping with them again!
18 maggio 2026
Non scritta su invito
Risposta di Posh Totty Designs
Thank you so much for your lovely review! We’re delighted to hear you were happy with your cufflinks, the speedy delivery and the service you received from our customer care team. We always aim to provide a personal and helpful experience, so your kind words really mean a lot to us. We look forward to welcoming you back again soon 😊 Best wishes, PTD Team x
Couldn't recommend highly enough
I recently ordered two items from posh totty and would like to express the excellent communication, and friendly professional service I received from Eleanor from the customer service team. I found her extremely efficient in answering my queries and it was a breath of fresh air to speak to someone so positive and helpful. Also very pleased with my jewellery purchased for a gift. Would highly recommend and will definitely use again.
23 maggio 2026
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Risposta di Posh Totty Designs
Thank you so much for your wonderful review. We’re delighted to hear how pleased you were with both your jewellery and the service you received from our customer service team. We’ll be sure to pass your kind words along! It really means a lot to us that you’d recommend us, and we look forward to helping you again in the future. Best wishes, PTD Team x
Custom made micro locket by Posh Totty Designs
I ordered a sterling silver micro locket, handmade by Post Totty Designs. I am totally delighted with it. A fab item shaped like a letter, it's openable & inside is a tiny silver letter with initials that I wanted, stamped on to it. Absolutely love it. I wanted a unique item for my step daughter's birthday & I think she will love it. Thank you, Posh Totty Designs.
11 maggio 2026
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Risposta di Posh Totty Designs
Thank you so much for your lovely review, what a thoughtful gift idea! We’re delighted to hear how happy you are with our locket and all of its special little details. It’s always so lovely knowing one of our handmade pieces is being given for such a meaningful occasion, and we really hope your stepdaughter loves it too :) PTD Team xxx
bracelet
Ordered a bracelet . through Next . the quality not great at all. as it is personalised i can not return ...
13 maggio 2026
Non scritta su invito
Risposta di Posh Totty Designs
Thank you for your feedback. We’re very sorry to hear you were disappointed with your bracelet. As your order was placed via the NEXT platform, any queries regarding the order will need to be raised directly with the NEXT customer service team, who can then liaise with us further if needed. We always want our customers to be happy with their pieces and appreciate you taking the time to share your experience. Best wishes, PTD Team xxx
I really love Posh Totty
I really love Posh Totty. Me and my partner have been buying each other bits from here for years. The customer care team are great and they're just a brilliant brand to purchase from.
13 maggio 2026
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Risposta di Posh Totty Designs
This is so lovely to hear. Thank you so much for your continued support over the years. It really means a lot to us that our pieces have been part of gifts between you and your partner for so long 💛 We truly appreciate your kind words! Best wishes, PTD Team xxx
Wonderful service from Posh Totty
Wonderful service from Posh Totty. Answered all my questions quickly and efficiently. Emily was wonderful and is a great credit to the company.
8 maggio 2026
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Risposta di Posh Totty Designs
Thank you for leaving your review with us! It makes us so happy that you have been so pleased with the service provided by our team, and we'll be sure to pass on your kind comments! All the best, PTD Team xxx
Bespoke order
I contacted Posh Totty to ask about making a charm to replicate one I had made 4 years ago and pleased to say they were are to fulfil this. Customer service / advice from Eleanor was great and delivery was quick. Thank you.
9 maggio 2026
Non scritta su invito
Risposta di Posh Totty Designs
Thank you for your lovely review. We’re so pleased we could recreate such a special piece for you. It’s wonderful to hear you were happy with the service and speedy delivery, and we’ll be sure to pass your kind words on to our customer service team too. Best wishes, PTD Team xxx
Eleanor provided excellent service via…
Eleanor provided excellent service via email to me and helped with my order! Friendly and professional :) the lady who assisted me in the brighton shop yesterday was also very helpful! Will recommend to all! 🙂
6 maggio 2026
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Risposta di Posh Totty Designs
Thank you so much for your lovely 5* review!
We’re so pleased to hear you had a great experience both online and in store. We’ll be sure to pass your praise on to the team.
Best wishes,
PTD Team xxx
Excellent customer service
The necklace i bought is beautiful and my wife was delighted with it. But the customer service massively stood out as well. Emily was fantastic, responded incredibly quickly and helped me with my request. I couldn't recommend more!
8 aprile 2026
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Risposta di Posh Totty Designs
Thank you so much for your 5-star review!
We’re delighted to hear you’re happy with both your purchase and the service you received. It really means a lot to us. Best wishes, PTD Team xxx
Amazing experience
I had 4 days to get the perfect anniversary present delivered for my husband for our anniversary. I spoke with Eleanor after seeing the up to 10 day wait for an item (the panic was real) Eleanor was amazingly helpful and got the personalised item sent out to me that very day! It arrived the next morning and I cannot thank all of the team involved in making and distributing my item enough. The item itself is absolutely perfect but the kindness and help from Eleanor made the whole experience the best I’ve ever had. First of many items I’ve had from this company and I can’t rate them highly enough!
28 aprile 2026
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Risposta di Posh Totty Designs
Thank you so much for your amazing review, we’re so pleased we could help in time for such a special occasion! It’s lovely to hear how much the piece means to you, and we’ll be sure to pass your kind words on to the team. We really appreciate your support and look forward to helping you again in the future. Best wishes, PTD Team xxx
Really good
The staff is very considerate and helpful on the emails, always being patient and replying quickly. I felt that all my questions and issues were answered and resolved in no time.
With making your own rings, its extremely difficult haha! But your ring comes exactly as you make it and its very satisfying to see it done.
27 aprile 2026
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Risposta di Posh Totty Designs
Thank you so much for your lovely review, it’s great to hear you felt supported throughout the process. We know creating your own ring can feel a bit tricky, so we’re really pleased everything came together just as you’d hoped. There’s nothing better than seeing your design brought to life! Best wishes, PTD Team xxx
Exceptional Service!
Jesie from Customer Services helped me with a quote for a bespoke request. I received my necklace within a week of my initial enquiry. I am extremely happy with both the necklace and the service received from Jesie and all at Posh Totty.
17 aprile 2026
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Risposta di Posh Totty Designs
Thank you so much for your kind words, it was a pleasure helping with your bespoke piece! We’re so happy to hear you love your necklace and that everything came together quickly for you. It really means a lot to us. Best wishes, PTD Team xxx
I had a really lovely experience with…
I had a really lovely experience with this company. There was a delay with my order due to materials, but Jesie kept me updated throughout and was incredibly kind, patient and helpful the whole time.
She made sure everything was clearly communicated and reassured me that my order would be completed as soon as possible. I really appreciated the effort to add the birthstone detail as well — such a thoughtful touch.
It’s rare to receive such warm and attentive customer service these days, and Jesie truly made the experience feel personal.
Thank you again — I would definitely recommend and order again!
24 aprile 2026
Non scritta su invito
Risposta di Posh Totty Designs
Thank you so much for your thoughtful review, it really means a lot. We’re so pleased we could keep you updated throughout and make the experience feel a little more personal, especially while waiting on materials. It’s lovely to hear the birthstone detail was appreciated too. Thank you again for your patience and kind words, and we’d be delighted to help you again in the future. Best wishes, PTD Team xxx
I ordered a piece of Posh Totty…
I ordered a piece of Posh Totty jewellery as I was drawn to it. The heart bangle. It is truly a stunning piece. Definitely not disappointed & have ordered another piece already. Thanks again to you & your team.
23 aprile 2026
Non scritta su invito
Risposta di Posh Totty Designs
Thank you for your lovely review, that's wonderful to hear and we’re thrilled the heart bangle lived up to expectations and even more so that you’ve come back for another piece already. It really means a lot to us. Enjoy your jewellery! PTD Team xxx
Not only is the bracelet I ordered for…
Not only is the bracelet I ordered for a special birthday really lovely, but it was delivered on time despite needing engraving.
I had a query and Jesie at customer services dealt with it so swiftly and personably.
Would certainly recommend Posh Totty and no doubt will use again.
23 aprile 2026
Non scritta su invito
Risposta di Posh Totty Designs
Thank you so much for your wonderful review, we’re so pleased to hear you’re happy with your bracelet and that it arrived in time for such a special occasion. It’s lovely to know your query was handled quickly, and we’ll be sure to pass your kind words on. We really appreciate your recommendation and look forward to welcoming you back again! Best wishes, PTD Team xxx
Customer Service experience from start to finish
I would recommend Posh Totty for their customer service alone! Eleanor helped me every step of the way with my bespoke design understanding what I was looking for and helping the designers to make my dream a reality! Thank you so much x
20 aprile 2026
Non scritta su invito
Risposta di Posh Totty Designs
Thank you for taking the time to share your wonderful review with us! We're really pleased to hear you had such a positive experience from start to finish. It’s so lovely to know your bespoke piece turned out just as you’d hoped, and we’ll be sure to pass your kind words on to our customer service team! Best wishes, PTD Team xxx
An incredible experience with…
An incredible experience with outstanding customer service. I ordered a necklace for my wife for our 1st anniversary, placed the order on 10/04 and was worried it wouldn't come by 19/04 (sunday). I emailed for an update and Eleanor very kindly upgraded my delivery to a Saturday drop at no extra cost meaning my order arrived with 2 days to spare.
16 aprile 2026
Non scritta su invito
Risposta di Posh Totty Designs
Thank you so much for your wonderful review, we’re so pleased we could help ensure your gift arrived in time for such a special occasion. It’s lovely to hear our team was able to assist and make the experience that bit smoother for you. We hope your wife loved her anniversary gift! Best wishes, PTD Team xxx
Lovely and helpful team, quick response on email
Jesie was extremely helpful over email, I had questions about bracelet sizes and made an error on my order which Jesie and the team were happy to amend for me. Really appreciate the genuine care provided!
17 aprile 2026
Non scritta su invito
Risposta di Posh Totty Designs
Thank you for your review! We're so happy that we could assist with your queries, and have everything amended to ensure your order is as perfect as possible. It really means a lot to hear you felt genuinely cared for, and we’ll be sure to pass your kind words on to the team. Best wishes, PTD Team xxx
I recently had the need to contact…
I recently had the need to contact customer services re a recent purchase. Emily responded quickly to me and very promptly resolved my issue . Her response on behalf of posh totty was professional whilst at the same time friendly and warm.
18 marzo 2026
Non scritta su invito
Risposta di Posh Totty Designs
Thank you so much for sharing your review! It's really lovely to hear you had such a positive experience with us. We’ll be sure to pass your kind words on to our customer service team! Best wishes, PTD Team xxx
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