Posh Totty DesignsRecensioni 

I have purchased a few items for Posh Totty and found them to be fabulous...Firstly their products are creative and unique and make a truly special gift, but their service is second to none. I recently ordered a gift and then had an question regarding the right time to make and personalise...Eleanor was so very helpful. I realise i had purchased too early so was immediately given a refund and Posh Totty made a note of the purchase so i can reorder at the right time. A refreshing change to deal with a company that care as much after purchase as well as before. Thank you

Jesie has been amazing at helping with my order issue. Can't express how professional and friendly they've been. Great service and after the lovely customer service I can say that I'd happily shop from you again.

Unfortunately the pendant I received for the “Personalised Kintsugi Disc Necklace” did not match the picture shown on the website. The product looked quite different from the image provided.

I have contacted customer service and hope to resolve the issue.

I have had an incredible experience with Posh Totty Designs. Firstly, the necklace I bought is absolutely beautiful and exactly as described. After the pendant sadly fell off they agreed to sending a replacement, which is massively appreciated. Thank you to Emily who was very responsive, understanding, and incredibly helpful.

Excellent customer service. Very professional and helpful through the process. Speedy delivery. Ordered a locket in memory of my late Mum and Dad with personalised handwriting on the back. The final design was everything I imagined

I wanted a personalised necklace and it didn't seem possible to do. I emailed the Posh Totty team and Eleanor got back to me straight away to say they could in fact make it happen. Then she fast-tracked the order. The necklace is for an 18th birthday present. I can't wait to gift it!

Thanks Posh Totty!

Excellent customer service. We had a small issue with a ring which was resolved quickly and without issue, would highly recommend

I have bought several pieces from Posh Totty Designs over the years and they have always been wonderful quality. I did recently need to use their Care and Repair service for one item, and I was so impressed with how smoothly everything was handled.

My ring was repaired and returned to me beautifully. It is back on my finger and shining again. The whole process was straightforward with clear communication throughout.

Eleanor was especially helpful and kept me updated, which made the experience feel personal and reassuring. The customer service was impeccable and I am very grateful to the team and the jewellers for their care and attention.

I would happily recommend them both for their jewellery and for their aftercare service.

I was in touch with the lovely Eleanor from the customer services team after enquiring about getting a repair quote regarding my special custom necklace which was damaged whilst I was moving house. Eleanor and the team were so incredibly kind and thoughtful and offered for my necklace to be fixed free of charge despite it being past its warranty. This has been one of the best customer experiences I have ever had and I would highly recommend Posh Totty Designs to anyone looking for a special piece of jewellery ❤️❤️❤️

I needed my necklace to be repaired and the customer service that Eleanor at Posh Totty provided was excellent - she responded straight away to sort the issue and send out a replacement, emailing with a very nice tone. I was very impressed and I wouldn’t hesitate to buy from this company again.

After my chain broke, I reached out to customer service and was fortunate to be assisted by Jesie. She was extremely helpful, friendly, and went above and beyond to help me. The service I received was nothing short of excellent.

I am very sad to be leaving this review as I had high expectations. Bought the birthstone bracelet for my mum’s 50th with all of our birthstones. It came fast, however the bracelet is so cheap and nasty and doesn’t sit properly on the wrist. I did contact them to let them know but they offered me to replace chain with bangle. This cost over £350 and just sadly was not worth it. Does not look nice or expensive if I’m honest

I have made a couple of purchases now and love my ring and chain. I knew what I wanted but both times I couldn't find it anywhere on the Internet apart from Posh Totty. Both exactly what I wanted, perfect and excellent customer service from Eleanor, Emily and Jesie. Many thanks

My friend’s ring didn’t get delivered at the same time as mine so I reached out to PoshTotty to find out where it was. Emily who responded to my email was very quick and efficient with updates and getting it to my friend asap plus she was absolutely a pleasure to email. Amazing customer service on top of a wonderful experience ring making at PoshTotty. 10/10! 😌♥️

I contacted Emily at Posh Totty as I wanted a particular earring which wasn’t on the Posh Totty website (I wanted a combination of two different products)
Emily responded really quickly with a mock-up design and a price, I placed an order, I got a £5 discount which was unexpected, and the earrings arrived today. They are exactly what I wanted, and I am sure my partner will be delighted (the earrings are part of her birthday present)
I wouldn’t hesitate to shop at Posh Totty again (well unless my partner hates the earrings and dumps me)

I ordered a new Ring to go with a collection that has the Names of our grandchildren. To get the exact ring size I sent the originals back to Posh Totty so they would make it the same but with a different name on it.
In the original email I missed a detail out. Posh Totty got back to me to clarify the detail.
They are right on the ball and the service is amazing.
I give a 5 Star review

I had several experiences with Posh Totty designs.

Many months ago I spontaneously attended a ring making workshop and even though I wad meant to book on advance, I managed to attend the same day I booked because someone else couldn't make it.
It was so therapeutic and the girl I did with was a amazing. I had fun, made new friends and a wonderful ring with my own hands that I'm so proud of.
When the ring was ready, I got notified via e-mail received it in a beautiful packaging and I can tell the customer's service and quality of the products is top notch.

Recently I also had an issue with a gift for my partner for Valentine's day that I ordered online, because I put the wrong adress (my previous one) by mistake and Jesie from the Customer Service team was very helpful and immediately fixed it!

I got in touch with Jesie in the Customer Services team at Posh Totty to see if they were able to customise one of their jewellery items for me so it had a single rather than a double charm. The whole process was seamless - the workshop came back with a very quick response to say that they could oblige and with a revised quote. Jesie's communication was fantastic and I have just received my necklace and I love it. Highly recommend.

Everything about Posh Totty is wonderful. Jesie in customer service was so helpful and friendly and knowledgeable. I have had several items custom made for me and she has helped me so much. The necklace was beautifully made in the workshop. I would highly recommend Posh Totty. Thank you for my beautiful necklace ❤️

Outstanding experience with Posh Totty Designs. The necklaces are truly beautiful and the gift packaging is stunning, perfect for a special present for my daughter. Emily’s customer service was exceptional. I’ll definitely be ordering again!