Amazing 🤩 service, great website, ease of ordering, rapid next day free delivery! Competitive pricing above all. Fantastic will be ordering all lighting from them in the future, very pleased with th... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Prior to ordering had a query on sizes of a glass lamp shade. Email sent and response was both timely (almost by return!) and helpful. Ordering process / website was very easy to navigate. Postage... Leggi di più
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I'd been looking at these particular light fittings for a while, but at over £100 each and needing two, they were way too expensive. Then I found them on the Poole Lighting Factory Shop for £45 each... Leggi di più
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The best customer service I have experienced in a long time. Ordered some lights and unfortunately one glass shade was broken. Emailed them and got a reply within the hour and a new piece was sent and... Leggi di più
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Dettagli dell'azienda
- Negozio di articoli per l'illuminazione
- Fornitore di lampadine
- Grossista di articoli per l'illuminazione
Scritti dall'azienda
Poole Lighting is the UK’s leading supplier of domestic lighting. Designed with passion in the UK and ethically sourced throughout the world, you will find our products in the UK’s best high street and internet retailers. Typically, our product is retailed by our customers using their own brands but we also have over 75 years of experience with our own specialist lighting brands of Endon, Interiors 1900 and Saxby. 28 years ago we opened The Factory Shop in the middle of beautiful Poole in Dorset. We are proud to bring you fantastic end of line products that are no longer available on the high street at incredibly low prices. We are open 6 days a week Sunday to Friday and you can also visit us online WWW.POOLELIGHTINGFACTORYSHOP.COM where you can buy direct with confidence and as well as your statutory rights all of our product is guaranteed by us from 12 months plus. Ricky Nash Customer Manager
Changed your mind? No problem.
Scritti dall'azienda
- Our goodwill refund policy does not affect your statutory rights under the Consumer Rights Act or other applicable legislation.
- Our 'Goodwill' refund or exchange policy means you can return an item with a valid order summary document within 28 days of receipt. Our goodwill policy applies where there is no statutory right to a refund or exchange under the Regulations or otherwise. For a refund or exchange under our goodwill policy, items must be unused, returned in the original packaging and in a re-saleable condition. Delivery charges will not be refunded.
Free Delivery
UK for orders over £100
Free delivery on orders over £100 to mainland UK (Excluding Highland Scotland, Northern Ireland and Isle of Wight)
Not spending £100? Delivery costs £6.50 - next working day. Max Weight 50Kilos
Informazioni di contatto
9 Cabot Lane , BH177BY, Poole, Regno Unito
- 01202690945
- Online@poolelighting.com
- www.poolelightingfactoryshop.com
4,9
Eccellente
552 recensioni
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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 66% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Perfect Arrived really quickly and as…
Perfect Arrived really quickly and as described would certainly use again
18 ottobre 2025
Risposta di Poole Lighting Factory Shop
Thank you so much for your lovely feedback! We're delighted to hear your order arrived quickly and matched your expectations. We really appreciate your support and look forward to serving you again soon!
Risposta di Poole Lighting Factory Shop
Thank you so much for your kind words! We're thrilled to hear you’re happy with your lampshades and that delivery was quick. We look forward to your next order — thanks again for choosing us!
Everything about the experience staff…
Everything about the experience staff very friendly helpful and polite on the phone item was delivered earlier than expected the light was bought to match the light I already have but was less than half the price
9 ottobre 2025
Risposta di Poole Lighting Factory Shop
Thank you so much for taking the time to share your experience! We're delighted to hear our team was friendly and helpful, and that your light arrived earlier than expected. It’s great to know it matched perfectly — and even better that you found it at such a good price! We really appreciate your support and hope to serve you again soon.
Great prices and quick delivery
Great prices and quick delivery. Same light I could get from John Lewis but at less than half the price.
16 ottobre 2025
Risposta di Poole Lighting Factory Shop
Thank you for your wonderful feedback! We're thrilled you found our prices great and delivery quick. It’s fantastic to hear you got the same quality as elsewhere for much less — we really appreciate your support and look forward to serving you again!
Excellent product and delivery
15 ottobre 2025
Risposta di Poole Lighting Factory Shop
Thank you for your review!
The staff were very helpful
The staff were very helpful. Put order in over weekend, realised after I’d placed and paid for it, that il left something off. Rang on Monday morning, added the extra item and it was all delivered as one parcel.
Thanks Poole Lighting.
12 ottobre 2025
Risposta di Poole Lighting Factory Shop
Mr Freemantle thank you for your kind review it is most appreciated
Risposta di Poole Lighting Factory Shop
Thank you for your review
An excellent experience
Great communication, good price, super-fast transport, geat packaging
3 ottobre 2025
Risposta di Poole Lighting Factory Shop
thank you for your review
Risposta di Poole Lighting Factory Shop
Thank you for your review
Quick delivery and an excellent price.
7 ottobre 2025
Risposta di Poole Lighting Factory Shop
Hi Pauline, Thank you for your review
Good Service.
Good price, excellent communication, and quick delivery, perfect in every way. Well done. Would certainly use again
7 ottobre 2025
Risposta di Poole Lighting Factory Shop
Hi Tim
thank you for your kind review.
Risposta di Poole Lighting Factory Shop
thank you for your review
Happy!
Good information on the product, a sensible price for it and quick delivery as well. Happy.
3 ottobre 2025
Risposta di Poole Lighting Factory Shop
Hi Neil, Thank you for your review
Order fulfilled quickly at a good price…
Order fulfilled quickly at a good price and arrived in stated timeframe
2 ottobre 2025
Risposta di Poole Lighting Factory Shop
Thank you for your review, This is most appreciated
GREAT PAIR OF BEDSIDE LAMPS
GREAT PAIR OF BEDSIDE LAMPS - REALLY WARM THE ROOM. FANTASTIC PRICE - DELIVERED ON TIME
1 ottobre 2025
Risposta di Poole Lighting Factory Shop
Thank you for your review, This is most appreciated
A great find
Bought two wall lights for a good price and was very impressed with the quality of the product. for example the threaded collar which holds the shade on was a substantial piece of brass not a flimsy bit of plastic. Delivery was nice and quick.
22 settembre 2025
Risposta di Poole Lighting Factory Shop
Thank you for your review, This is most appreciated
Excellent delivery service haven't…
Excellent delivery service haven't took chandelier out of box yet to put up but was a lot cheaper then dunelm
22 settembre 2025
Risposta di Poole Lighting Factory Shop
Thank you for your review, This is most appreciated
Risposta di Poole Lighting Factory Shop
Thank you for your review, This is most appreciated
Risposta di Poole Lighting Factory Shop
Many thanks for your Review
My query was answered so promptly and I…
My query was answered so promptly and I managed to buy what I wanted with ease
22 settembre 2025
Risposta di Poole Lighting Factory Shop
Thank you very much for your review.
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