Poole Lighting Factory Shop  Recensioni 551

After purchasing 2 bedside lights we had problems with blowing fuses. Contacted Poole Lighting and explained the problem they put 2lights on test for us and asked for the faulty lights to be returned.
The tested lights were shipped to us with no shipping cost.
The new lights are working well.
Cannot praise the customer service enough. Thank you

Excellent company.. tried for years to get spare crystals from John Lewis and they've never been helpful. A review on John Lewis website said to try Poole Lighting which I did and an email later they sent me links to the spare parts I needed and they're now happily hanging from the light.

We bought an Edinburgh floor lamp which is really nice in brass colour. As we were putting it together one of the glass lamp shades broke. Luckily enough you can order spares on the website which we did & they arrived very quickly & well packaged. Very pleased with the service.

A beautiful light, at an excellent price! Quick delivery and well-packaged.

I needed some spare droplets for a chandelier. My enquiry was answered promptly and i was directed to the item I need so that I could easily place the order. Delivery was really quick. Very impressed

A imagine search of light led me to Poole lighting. Cheaper then a well known retailer.
Ordered Sunday and arrived Tuesday so im a happy customer.

Excellent lights, saved some pennies and delivered on time. Perfect!

quick delivery really well wrapped! everything was perf

Great products, price and service.

I was trying to match an out of stock John Lewis light, and by online photo, this was the closest looking match I could find. I took a punt, as there was only one left in stock. When my light arrived, I was delighted and surprised to find it actually was the branded John Lewis light I had wanted, despite this not being mentioned in the product description. I got it much cheaper from Poole Lighting than from John Lewis, and it was in perfect condition. One very happy customer here. Thank you so much. Fast delivery too, and product well packed.

Arrived fast and was exactly what I ordered in very good condition

I recently submitted a review regarding the lack of response to an email I submitted,
Following my Trustpilot review Poole Lighting contacted me.
Turns out my website contact message didn't land in their In Box as i hadn't confirmed I wasn't a robot. I agree with this as I didn't receive my copy either. Poole have since agreed with my comments regarding providing more information such as dimensions on certain shades and I have the good quality products I needed so thank you to Ricky Nash at Poole Lighting for resolving this minor issue so promptly

First time using Poole Lighting will deffo be back service is first class
Product was quality and reasonably priced

Many thanks.

Excellent Customer Service along with quality goods at discount prices. Will use again.

Excellent service! Communication was clear and responsive, shipping was impressively fast, and the packaging showed real care and attention.

Arrived safely and quickly. But I was unhappy having to pay for next day delivery when I didn't ask for it or needed it and wad ps told that I couldnt change it.

Great service
Great correspondence leading to items being delivered as promised

Just received my pair of wall lights, bought as “seconds”. They are absolutely perfect and better than expected, we literally got the two including postage for the price of one. Delivery was virtually next day. A big thank you for communications from the Company for a first class service and experience.

Perfect Arrived really quickly and as described would certainly use again