Prior to ordering had a query on sizes of a glass lamp shade. Email sent and response was both timely (almost by return!) and helpful. Ordering process / website was very easy to navigate. Postage... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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I'd been looking at these particular light fittings for a while, but at over £100 each and needing two, they were way too expensive. Then I found them on the Poole Lighting Factory Shop for £45 each... Leggi di più
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The best customer service I have experienced in a long time. Ordered some lights and unfortunately one glass shade was broken. Emailed them and got a reply within the hour and a new piece was sent and... Leggi di più
L'azienda ha risposto
This light is exactly what I needed. Although they retail through B&Q, you can order direct from the manufacturer and it's cheaper! Presumably because the retailer doesn't need to add on their bit o... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di articoli per l'illuminazione
- Fornitore di lampadine
- Grossista di articoli per l'illuminazione
Scritti dall'azienda
Poole Lighting is the UK’s leading supplier of domestic lighting. Designed with passion in the UK and ethically sourced throughout the world, you will find our products in the UK’s best high street and internet retailers. Typically, our product is retailed by our customers using their own brands but we also have over 75 years of experience with our own specialist lighting brands of Endon, Interiors 1900 and Saxby. 28 years ago we opened The Factory Shop in the middle of beautiful Poole in Dorset. We are proud to bring you fantastic end of line products that are no longer available on the high street at incredibly low prices. We are open 6 days a week Sunday to Friday and you can also visit us online WWW.POOLELIGHTINGFACTORYSHOP.COM where you can buy direct with confidence and as well as your statutory rights all of our product is guaranteed by us from 12 months plus. Ricky Nash Customer Manager
Changed your mind? No problem.
Scritti dall'azienda
- Our goodwill refund policy does not affect your statutory rights under the Consumer Rights Act or other applicable legislation.
- Our 'Goodwill' refund or exchange policy means you can return an item with a valid order summary document within 28 days of receipt. Our goodwill policy applies where there is no statutory right to a refund or exchange under the Regulations or otherwise. For a refund or exchange under our goodwill policy, items must be unused, returned in the original packaging and in a re-saleable condition. Delivery charges will not be refunded.
Free Delivery
UK for orders over £100
Free delivery on orders over £100 to mainland UK (Excluding Highland Scotland, Northern Ireland and Isle of Wight)
Not spending £100? Delivery costs £6.50 - next working day. Max Weight 50Kilos
Informazioni di contatto
9 Cabot Lane , BH177BY, Poole, Regno Unito
- 01202690945
- Online@poolelighting.com
- www.poolelightingfactoryshop.com
4,8
Eccellente
549 recensioni
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Ha risposto al 83% delle recensioni negative ricevute
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Excellent!
Incredibly knowledgeable and helpful. Having been told by other retailers that the items required were no longer available and supplied incorrect pieces twice, Poole Lighting immediately identified the correct ones which arrived within 24 hours of ordering. Very happy. Thank you.
4 dicembre 2025
Non scritta su invito
Risposta di Poole Lighting Factory Shop
Thank you for your kind review. Most appreciated
First time in using Poole lighting and…
First time in using Poole lighting and so impressed! Great service and great value product received and put up! Thanks!
30 novembre 2025
Risposta di Poole Lighting Factory Shop
Thank you for your Review.
Found items through web search easily, poor delivery
Found items through web search easily, easy to order and quick dispatch but courier company chosen let the company down with poor updates, misleading missed delivery (can’t get access to property stated, when I was in all the 2nd time they said it was out for delivery) and box was distorted upon arrival, luckily delicate items were packed well.
21 novembre 2025
Risposta di Poole Lighting Factory Shop
Hi,
Thank you so much for taking the time to leave your review — and for your understanding regarding the delivery experience.
We’re pleased to hear the ordering process and dispatch were smooth, and that your items arrived safely thanks to the packaging. However, we’re really sorry the courier updates and handling fell short — especially during a time when you were available to receive the delivery.
We are already working closely with our delivery partners to improve tracking accuracy and handling during peak season, so feedback like yours is incredibly valuable in helping us push for those improvements.
If there’s anything more we can help with, please don’t hesitate to reach out — we’re always happy to assist.
Risposta di Poole Lighting Factory Shop
many thanks for your Review
Risposta di Poole Lighting Factory Shop
Many thanks for your review
Excellent Wall Lights, fast delivery
Saxby Severus Landscape LED Wall/bulkhead lights are excellent, and delivery was very quick. Product description would be improved by adding side-on & rear views and full dimensions (L x W x thickness).
24 novembre 2025
Risposta di Poole Lighting Factory Shop
Thank you so much for your review — we're really pleased to hear you’re happy with the Saxby Severus wall lights and that delivery was nice and quick.
Thank you also for the helpful feedback regarding the product information. We’ve now updated the listing on our website to include more detailed dimensions and additional images to make things clearer. Unfortunately, we don’t currently have a side-view image available, but we’ve added everything we have to help future customers.
If there’s anything else we can help with, please let us know — we really appreciate you taking the time to share your experience.
Risposta di Poole Lighting Factory Shop
Thank you for your review
Poor Customer service- No invoice sent
Brilliant at sending the products which arrived the next day. Did not receive an invoice. Unable to speak to the company on the phone. Can’t access the website and saved password does not work. Can’t prove purchase for my Company to reimburse me or for VAT. Very frustrating!.
23 ottobre 2025
Risposta di Poole Lighting Factory Shop
Hi Rory,
I'm really sorry to read your review and to hear you've had difficulty getting your invoice and reaching us — that’s certainly not the experience we want for any of our customers.
I’ve checked your order, and I can see that the invoice and shipment confirmation were sent automatically on the day of your order and again the day after. Sometimes these emails can unfortunately land in Junk or Spam, so please could you check there.
We’ve also checked all of our contact points:
Our customer service inbox (linked directly to the website’s Contact Us form)
WhatsApp
Our mobile number
Voicemails
We unfortunately can’t find any messages from you, so it would be really helpful if you could let me know:
• Which phone number you called, and
• Whether you were able to leave a voicemail
We’re currently in peak season, so calls can take a little longer to answer, but we always return voicemails, WhatsApps and emails within 24–48 hours, so I’d really like to understand what went wrong here so we can fix it.
In the meantime, I’ve emailed your invoice again from a separate email address so you have everything you need for your company reimbursement and VAT records.
If there’s anything further I can help with, please let me know — I’m more than happy to assist.
Bought a Muni 60cm dia copper and glass…
Bought a Muni 60cm dia copper and glass pendant light many years ago and recently broke one of the smaller clear glass globes. Finally managed to track down a supplier who had spare parts for a smaller diameter light - Poole Lighting, ordering online (not the exact item needed however) was easy and the piece arrived 2 days later, well packed and protected. My reason for the 4 stars and not 5, is that having left 3messages requesting a call back to discuss on their customer services answerphone, I am still waiting, having sorted out the repair in the meantime - otherwise, very helpful chap at their head office who directed me to the factory shop….
19 novembre 2025
Risposta di Poole Lighting Factory Shop
Hi there,
Thank you so much for your kind words about our spare parts service — we’re really pleased to hear the globe arrived safely and helped you complete your repair.
I’m very sorry to hear that your voicemail messages weren’t returned as quickly as they should have been. We’re currently in our peak season, and although we are doing our best to keep up, call-backs are taking longer than normal. This absolutely isn’t the level of service we aim to provide, and we’re reviewing our phone process to prevent delays.
For future reference, our Contact Us form on the website routes directly to another team who can often respond faster during busy periods — but we appreciate this isn’t something you would have known at the time.
Thank you again for your patience and for taking the time to leave a review. We’re glad we could help you get your light repaired, and we hope to assist you again in the future.
Great Service
Great Service, my lamps were delivered the next day, when I found that few of the lamp shades were broken it got replaced immediately after. I look forwards to buy again from them.
17 novembre 2025
Risposta di Poole Lighting Factory Shop
Sorry to hear it arrived broken and glad we sorted this for you straight away. Many thanks
Great seller of competitively priced lights
Easy to order, Fast delivery, items competitively priced and as described. Pleasure to deal with
16 novembre 2025
Risposta di Poole Lighting Factory Shop
Many thanks for your review
Easy to order and arrived well packaged…
Easy to order and arrived well packaged and on time
8 novembre 2025
Risposta di Poole Lighting Factory Shop
thank you for your kind review
Easy to navigate around the website and…
Easy to navigate around the website and view purchases, information on products was very helpful. Checkout process was uncomplicated. Fast delivery. No issues.
15 novembre 2025
Risposta di Poole Lighting Factory Shop
Many thanks for your review
Risposta di Poole Lighting Factory Shop
Hi
We’re really sorry to hear about your experience. We completely understand how frustrating this must have felt and sincerely apologise for the inconvenience caused.
Your order was cancelled and refunded straight away, but we’re sorry this wasn’t clearly communicated to you at the time. We know how disappointing it is when things don’t go as expected, and we’re reviewing our processes to ensure this doesn’t happen again.
If there’s anything we can do to help or make this right, please get in touch — we’d be more than happy to assist.
Just what I was looking for quick fast…
Just what I was looking for quick fast delivery
11 novembre 2025
Risposta di Poole Lighting Factory Shop
Thanks for the review
Another excellent purchase
I have bought several lights from this company although this was the first time by mail order. As usual the item was good quality and represents amazing value. Was very well packaged as well. Very happy customer.
10 novembre 2025
Risposta di Poole Lighting Factory Shop
Hi Heather Many thanks for your review
Risposta di Poole Lighting Factory Shop
Hi Zara
Many thanks for your review.
Faulty bedside lights.
After purchasing 2 bedside lights we had problems with blowing fuses. Contacted Poole Lighting and explained the problem they put 2lights on test for us and asked for the faulty lights to be returned.
The tested lights were shipped to us with no shipping cost.
The new lights are working well.
Cannot praise the customer service enough. Thank you
10 novembre 2025
Non scritta su invito
Risposta di Poole Lighting Factory Shop
Hi David. Many thanks for your review. I will feedback to Neil.
Excellent company.
Excellent company.. tried for years to get spare crystals from John Lewis and they've never been helpful. A review on John Lewis website said to try Poole Lighting which I did and an email later they sent me links to the spare parts I needed and they're now happily hanging from the light.
10 novembre 2025
Risposta di Poole Lighting Factory Shop
HI Thank you for your review,
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