Planet Recensioni 1377

TrustScore 4 su 5

3,9

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

I cannot say enough great things about Vince Ortiz. He went above and beyond throughout my home purchase and made the entire loan process smooth and stress-free. His professionalism, communic... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We started the buying process last year. We had a realtor that helped us right to Planet Home Lending for our Mortgage. Being the first time buyers planet Home Lending helped us finish out. We then co... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I think planet Home lending is probably one of the worst lenders I’ve ever worked with. From getting our mortgage sold to them and the experience that I’ve had to try to do a principal reduction payme... Leggi di più

Valutata 5 stelle su 5

Seth was accessible, knowledgeable, and just a great guy to talk to and work with. He helped us navigate our situation, understand when everything needed done, and even gave us reminders if we hadn't... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Erogatore di crediti ipotecari

Scritti dall'azienda

Planet makes it simple to analyze multiple home loan options that fit your lifestyle and financial goals. With help from the home loan pros at Planet, you confidently choose the home loan scenario that works best for you.

Planet Home Lending

Scritti dall'azienda

Our Core Values
We’re committed to making the home loan experience clear, fair, and achievable. We do what’s right for the customer – what’s ethical, compliant, and provides a good benefit. We treat all people and each other with respect and transparency. We deploy tactical-edge technology to protect our customers and partners. We support, encourage, and educate our customers, employees, and partners. We define our success by their success.
Our Mission
We believe in putting homeowners first, making the home loan experience personal and transparent, and doing the right thing for our customers and clients. We help our customers achieve homeownership, whether it’s their first home, move-up home, vacation home, investment property, or retirement home. We offer diversified products at competitive prices. We identify best-in-class people, technology, and training to expand our knowledge and improve the home loan journey for our customers.

Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

1K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 96% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Big thanks to Dan and his team

Dan is helpful, communicative and a great individual to work with! I am thankful for the opportunity to buy real estate and it was made easy by Dan and his team! I have used their services prior to this purchase and will continue to use their company on my next real estate endeavor. Big thanks to Dan and his team!

7 ottobre 2023
Non scritta su invito
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Risposta di Planet

Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!

Valutata 5 stelle su 5

Stop looking - You've found your lender!

As first time buyers, this was a daunting task. Everyone we talked to was a let down, when we started our journey almost 3 years ago. This was just a job for them, just numbers on paper. Then we found Seth! Our first conversation felt like breathing fresh air after being locked in a basement of worry. Seth has been amazing throughout our entire process! Any bumps or setbacks that arose was from an outside source (ie- the seller, even ourselves) and Seth remained calm, positive, professional and always put us at ease. We're beyond excited for our new home, but still a little sad because it feels like we're losing a friendship with Mr. Erickson. He was truly a God send, we've felt it since day one. One of the unexpected Angels here on earth to help keep life happy. I cannot say enough good about Seth Erickson and will forever be grateful for his hard work, his patience and his uncanny abilities to make stress feel like sparkles. I'm already recommending him to others; and will continue to do so, for I know that anyone who works with him will be taken under his wing and blessed beyond belief. Thank you Seth. Thank you can't even cover it.

3 ottobre 2023
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Risposta di Planet

Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!

Valutata 5 stelle su 5

Great service !

Great job And a great services !

2 ottobre 2023
Non scritta su invito
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Risposta di Planet

Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!

Valutata 5 stelle su 5

They were very patient with us and when…

They were very patient with us and when we felt stuck or could not figure something out they helped us.

22 settembre 2023
Non scritta su invito
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Risposta di Planet

Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!

Valutata 5 stelle su 5

The company was excellent

The company was excellent. They explained everything clearly and the answers were very prompt. A pleasure to have achieved one of my goals with this team!

29 settembre 2023
Non scritta su invito
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Risposta di Planet

Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!

Valutata 5 stelle su 5

Robert was very responsive and kind

Robert was very responsive and helpful in providing the best mortgage for our unique needs! As a first time home buyer, I appreciated how he would explain terms without judgment. Thank you!!

29 settembre 2023
Non scritta su invito
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Risposta di Planet

Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!

Valutata 5 stelle su 5

Easy to work with

Easy to work with. Effective communication.

25 settembre 2023
Non scritta su invito
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Risposta di Planet

Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!

Valutata 5 stelle su 5

Marcos and his team really made this…

Marcos and his team really made this happen in such a timely manner our family will forever be grateful for the amount of time honesty and leadership that went into this and an overall first home buying experience.

21 agosto 2023
Non scritta su invito
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Risposta di Planet

Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!

Valutata 5 stelle su 5

Great help

Able to get everything done in a good fashion.

26 settembre 2023
Non scritta su invito
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Risposta di Planet

Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!

Valutata 5 stelle su 5

A Master at what he does!

Kevin is gregarious, thorough, and diligent! He could retire any day now and be fully satisfied with his career!

25 settembre 2023
Non scritta su invito
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Risposta di Planet

Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!

Valutata 5 stelle su 5

A good experience

Timely responses, good advice, and a personal touch!

20 giugno 2023
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Risposta di Planet

Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!

Valutata 5 stelle su 5

They're service is out of this Planet!

Great customer service!!

18 settembre 2023
Non scritta su invito
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Risposta di Planet

Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!

Valutata 5 stelle su 5

Great company!

Easy to use, very quick, awesome company!

18 settembre 2023
Non scritta su invito
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Risposta di Planet

Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!

Valutata 5 stelle su 5

Excellence in Service

From start to finish pure excellence in service all around very helpful and professional. But friendly as well.

19 settembre 2023
Non scritta su invito
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Risposta di Planet

Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!

Valutata 5 stelle su 5

Clorissa and Underwriting

Clorissa and Underwriting staff were top notch and kept me informed of the process right to the final closing. It was a very pleasant experience and I HIGHLY recommend Planet Home Lending and will use them again.

18 settembre 2023
Non scritta su invito
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Risposta di Planet

Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!

Valutata 5 stelle su 5

Very seamless experience buying with…

Very seamless experience buying with Planet Home Lending. David Anger was easy to reach with any questions and we were able to close early because things moved so smoothly.

15 settembre 2023
Non scritta su invito
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Risposta di Planet

Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!

Valutata 1 stelle su 5

This company purchased my mortgage…

This company purchased my mortgage account as soon as I closed on my new home. They shorted the property taxes the first year and my payment went up. They shorted the escrow again the next year and the next. This resulted in another payment increase, this time a significant increase. More than a 10 percent increase.

The biggest problem is that they've offshored their customer service. If I'm extremely lucky I can understand the rep over the phone. Good luck of you need to talk with the tax department, not only can they not speak English well, they know nothing about taxes.

15 settembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Nick and Ashley were great…

Nick and Ashley were great communicators. Even available after hours.

11 settembre 2023
Non scritta su invito
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Risposta di Planet

Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!

Valutata 5 stelle su 5

Quick Responses

When I asked questions, Brie, Missy, and Makenzie, would respond quickly and do their best to answer my questions. If they didn’t know the answers, they’d tell me that, but would do the necessary work to find out and let me know. My only complaint is being asked for information, providing the information, but continuously (and repeatedly) being asked to provide the same information, over and over. The emails weren’t being read, until I pointed out I’d already pointed out that I provided it multiple times already. After that, there were no problems.

8 settembre 2023
Non scritta su invito
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Risposta di Planet

Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!

Valutata 5 stelle su 5

Darryl satchel is one of the best loan…

Darryl satchel is one of the best loan brokers I have ever worked with He is friendly, knowledgeable and does everything he can do to help and make the lending process as smooth as possible

13 settembre 2023
Non scritta su invito
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Risposta di Planet

Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!

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