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Valutata 2 stelle su 5

Bought a Vango shangri la self inflating airbed, great when its working, BUT, pj only react when u contact them . Air bed is at Vango waiting for them to test , even though video sent of problem.... Leggi di più

Valutata 5 stelle su 5

Visited motorhome exhibition in Glasgow in February. Was good to see the vango drive away awning on display and got answers to questions on how it would fit my motorhome. Got a good deal with extras o... Leggi di più

Valutata 5 stelle su 5

Had an issue with a camping toilet which leaked. It was purchased at the NEC caravan and camping show 2024 from PJ Outdoors stall, after speaking with PJ outdoors customer serviced they swiftly sor... Leggi di più

Valutata 5 stelle su 5

Brilliant service, ordered a camping table it was delivered next day, when we unwrapped it it had some faults on, called up and they arranged for it to be collected then next day and a new one sent ou... Leggi di più

Dettagli dell'azienda

  1. Negozio di articoli per il campeggio

Scritti dall'azienda

PJ Outdoors are a leading independent retailer of camping equipment and outdoor products for nearly 40 years. We offer great value from all the top brands with excellent service and support.


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

206 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

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4,0

Tutte le recensioni

(206)

6 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Item was delivered around 10 weeks…

Item was delivered around 10 weeks late. I received just two emails in that that time. Both generic “Dear customer”
I paid in full for the product at time of order (Sep ‘23) and would have expected better customer service and an acknowledgement that I didn’t just cancel and get a refund.

9 maggio 2024
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Risposta di PJ Outdoors

Thank you for leaving a review. I am sorry that you feel our customer service fell short of your expectations.

I have looked into this and can see that some of your comments are not quite true. You placed an order with us on 21 October last year, not September. At the time of placing the order you were informed that the estimated delivery would be by the end of March.

We were advised by the manufacturer that there would be delays due to security issues in the Red Sea and that container traffic now had to pass around Africa, which was increasing the delivery schedules. We contacted you twice during this period informing you and our many other customers of the delay.

We delivered your order on 10 May. This would make it less than 6 weeks from the original estimated date quoted at the time of purchase.

I apologise again for this delay, but as I'm sure you can appreciate, these delays are far beyond our control and we did keep you updated along the way.

Valutata 1 stelle su 5

The worst most awful service

The worst service and customer aftercare I have ever experienced! From quoting us at the MH show for what we asked for to then getting the order wrong and me having to pay more than agreed!! The order then took over a year to arrive and was dispatched in seperate parts so useless to us until it all arrived. Never again

27 aprile 2024
Valutata 5 stelle su 5

Amazing service 👌🏾

We needed some tent poles repairing so rang PJ and spoke to Phil who said I could get them repaired while I waited as it was a longish drive to St Albans.

When I arrived at the shop everybody was very welcoming and they got on with the repair straight away. The shop is really well stocked and competitively priced.

Thanks so much to Phil & the team - the repaired poles stood up to high winds and rain very well during our last camping trip

24 aprile 2024
Non scritta su invito
Valutata 3 stelle su 5

Lots of excuses why my flooring and…

Lots of excuses why my flooring and footprint arrived late. Had to pay extra for delivery as DPD said sorry they missed me and would deliver on Monday when I was on night duty. They never even knocked on the door on the Friday, I know this because I stayed in all day waiting for them.

24 aprile 2024
Valutata 2 stelle su 5

Attended the NEC show and purchased wnd…

Attended the NEC show and purchased wnd breakers but because the door panels weren't available we decided to have them all delivered at the same time but still haven't arrived after nearly 6 weeks of purchasing them emailed but was told there still waiting for the door panels really disappointed with the service

18 febbraio 2024
Non scritta su invito
Valutata 4 stelle su 5

Camping table & chairs

Ordered camping chairs and table whilst at caravan and motor home exhibition in Birmingham. Items were delivered OK, however table was damaged and for some reason they sent an extra chair. Contacted supplier and to their credit they quickly arranged to send a replacement and a pick up damaged table and extra chair.

25 febbraio 2024

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