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Scopri cosa dicono le persone

Valutata 1 stelle su 5

As I live abroad I have used Pixum before for gift etc. However this time, for a birthday gift book I did together with my daughter, they dropped the ball and lost it in a ditch. Zero information or t... Leggi di più

Valutata 5 stelle su 5

I have used Pixum to create almost 40 photobooks over the past few years. The production is excellent. The digital version is available (if you know where to look) the second you have uploaded your fi... Leggi di più

Valutata 5 stelle su 5

Have recently taken delivery of my 2024 Photo Book of 100+ pages. I’ve produced an annual Photo Book using Pixum every year since 2008 and I’ve always been pleased with the outcomes. The Pixum softwar... Leggi di più

Valutata 3 stelle su 5

I have used many times in the past, always with great results but it's been a while now. However very disappointed with my recent order - they now use cheap, flimsy paper for the prints and they aren'... Leggi di più

Dettagli dell'azienda

  1. Servizio di stampa foto

Scritti dall'azienda

Pixum is one of the leading online photo services on the continent. Our branded products such as the Pixum Photo Book, Pixum Wall Art and Pixum Photo Calendars let our customers keep their most precious memories in the most beautiful form. Numerous tests have proven: we offer the best products, desktop software and mobile solutions as well as the best service in the industry! What drives us is our mission and the focus on our customers. This makes us the easiest, fastest and most innovative photo service on the continent. Pixum helps you make highly personalized photo gifts to fall in love with!


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TrustScore 3 su 5

241 recensioni

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Tutte le recensioni

(241)

17 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Brilliant.

Pixum is so easy to use and has lots of options in regard to sizing, which not many other printing services offer. The quality of the prints are absolutely spot on. I am so pleased with everything. Also the turnaround was relatively quick, my items were delivered 3 days after I placed my order which was great. I will definitely be using them again.

14 novembre 2019
Non scritta su invito
Logo di Pixum UK

Risposta di Pixum UK

Hi Essie,
Thanks for the great feedback! We'll be happy to see you again soon :)
Have a lovely Christmas season,
Your Pixum Team

Valutata 5 stelle su 5

Excellent product

Excellent product, exactly as designed on screen.

8 novembre 2019
Non scritta su invito
Logo di Pixum UK

Risposta di Pixum UK

Hi Steve,
Thank you for your feedback!
Wishing you lots of fun with the new delivery and warm, creative autumn.
Kind regards,
Your Pixum Team

Valutata 1 stelle su 5

Ordered a passport Photos

Ordered Passport Photos. Paid 2.98 pence for the Postage. it's been 4 days but hasn't received the photos, when I tracked it looks like it's going all over the Uk. Never ever order the photos or anything from this online site

18 ottobre 2019
Non scritta su invito
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Risposta di Pixum UK

Hello Suresh,
we are very sorry to hear, there has been an issue with the delivery. Would you please email our customer support confirming the delivery address? We'll take care of the rest.
Kind regards,
Your Pixum Team

Valutata 5 stelle su 5

Pixum have done an amazing photo book…

Pixum have done an amazing photo book of my daughters wedding 10/10
I emailed them with questions while I was putting photos on the Pixum app and designing the book , they were very helpful.
Thankyou again Pixum.
I definitely recommend them .

26 settembre 2019
Non scritta su invito
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Risposta di Pixum UK

Dear Linda,
Thank you for your nice feedback! We wish you a wonderful wedding day and hope, your daughter will be delighted with the photo book as well :)
Kind regards,
Your Pixum Team

Valutata 5 stelle su 5

Always use pixum

I have been using Pixum since 2009. I make books of holidays and events. Sometimes I use the assistant, sometimes I do my own thing. I have always been pleased with the results. I have tried other companies.. but never completed a book elsewhere. Take some time to understand the product and decide your outcome. Recommended.

1 settembre 2019
Non scritta su invito
Logo di Pixum UK

Risposta di Pixum UK

Dear Devon,
We are happy to hear, you enjoy creating with us!
Wishing you even more inspiration,
Your Pixum Team

Valutata 5 stelle su 5

I positano

Very pleased will use again

26 agosto 2019
Non scritta su invito
Logo di Pixum UK

Risposta di Pixum UK

Hello Barry,
Thank you for leaving your feedback!
Greetings,
Your Pixum Team

Valutata 5 stelle su 5

Great customer service.

I bought a phone case for my son with his roller hockey team logo printed on it. After a couple of months the print started to become discoloured, I contacted the customer service department and they suggested that a different type of case would be better and I would only have to pay the difference. When I placed the order, customer services contacted me again and said that I could have the new item free of charge to make up for the inconvenience.
Brilliant service! Thanks Pixum.

18 agosto 2019
Non scritta su invito
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Risposta di Pixum UK

Hello Doug,
It's been our pleasure. We are very much interested in you loving your Pixum products :)
Have a nice afternoon,
Your Pixum Team

Valutata 5 stelle su 5

Fantastic service and excellent quality…

Fantastic service and excellent quality completely delighted with my photobook I will recommend Pixum to all my friends

18 agosto 2019
Non scritta su invito
Logo di Pixum UK

Risposta di Pixum UK

Hello Murray,
Thank you for your feedback.
Have fun browsing through your artwork, and we are looking forward to your next order :)
Warm greetings,
Your Pixum Team

Valutata 5 stelle su 5

Great service

Thank you to Pixum for providing me with a book that I used for my speech at my daughter’s wedding...everyone loved it!
You made sure that it arrived on time even though I’d left ordering it a bit late and the quality of the book is exceptional.
Many people have asked for your details so that they can do something similar, a testimony to you in itself.
Thank you again

18 agosto 2019
Non scritta su invito
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Risposta di Pixum UK

Dear Paula,
we are so happy to hear that, thank you very much for your feedback!
Warm Greetings to the newlyweds :)
Kind regards,
Your Pixum Team

Valutata 5 stelle su 5

Fast and great quality passport size…

Fast and great quality passport size photos received in time for journey. Definitely recommend Pixum.

11 agosto 2019
Non scritta su invito
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Risposta di Pixum UK

Hi Michele,
thank you!
Have a wonderful journey and come back to create a travel photo book :)
Warm greetings,
Your Pixum UK Team

Valutata 4 stelle su 5

Very pleased with the service & quality…

Very pleased with the service & quality of this item.
Would recommend this company

22 luglio 2019
Non scritta su invito
Logo di Pixum UK

Risposta di Pixum UK

Dear Carol,
Thank you for your kind feedback. We are happy you have used our brand new app for the order. Wishing you lots of fun with your Pixum Photo Book!

Valutata 5 stelle su 5

Excellent quality images and very easy…

Excellent quality images and very easy to use, well designed, modern looking interface on the website which met my needs better than anything else out there. I tried a few others to start with but either the image quality was poor or the resize features were a pain to use, so would definitely recommend Pixum.

2 luglio 2019
Non scritta su invito
Logo di Pixum UK

Risposta di Pixum UK

Hi James, thank you for this great feedback! We are happy to have met your expectations and are looking forward to printing your future artworks :)
Warm greetings,
Pixum UK Team

Valutata 4 stelle su 5

Great price

Great price, and very quick service, although I did ask for a matte finish and received glossy.

2 giugno 2019
Non scritta su invito
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Risposta di Pixum UK

Hello Chris,
Thank you for your feedback!
Shall I check for you, why you've received the prints with the glossy finish? Kindly let me know the order id.
Greetings,
Pixum UK Team

Valutata 2 stelle su 5

Poor customer service

So far 2 stars - they sent a picture would would have been lovely but was damaged on the corner but don’t reply to email and have no phone number apparently

1 febbraio 2019
Non scritta su invito
Logo di Pixum UK

Risposta di Pixum UK

Dear Ian,

Thank you for your message.

Have you got the order id for me? I will take care of a free replacement and check, why you still haven't received any reply.

Looking forward to hearing back from you!

Pixum UK Team

Valutata 2 stelle su 5

Poor quality

Poor quality, unfortunately. Dark and with too much contrast/overexposed. I've written a complaint and am waiting for Pixums reply.

19 dicembre 2018
Non scritta su invito
Logo di Pixum UK

Risposta di Pixum UK

Dear Maya,

I hope, you had great Christmas holidays!

It seems the digital image optimisation has been missing. Printing your order anew with the optimisation is the right solution in this case.

Please kindly let me know your order id. if you want me to check the status of the claim.

Kind regards,

Pixum UK

Valutata 1 stelle su 5

Poor Customer Service

Couldn't get a response to a question regarding a product after asking it twice so didn't bother with them. If you can't get good service from a company before they've got your money what chance have you got after!

10 novembre 2018
Non scritta su invito
Logo di Pixum UK

Risposta di Pixum UK

Dear Mr. Stuart,

Thank you for your feedback.

We are truly sorry you haven't received a reply so far.
Would you please let me know the PRQ no. for me to reply to your request? You will find the PRQ no. in the confirmation email.

Looking forward to your reply!

Kind regards,

Pixum UK

Valutata 1 stelle su 5

Poor quality - No customer service - Avoid

I ordered 8 passport size photos to renew my daughters passport. 4 were the same image, then 2 sets of 2 photos for general use. All the photos which were uploaded for printing were taken at the same time and on a neutral background. The photos intended for passport use have been printed extremely darkly and are not suitable for the purpose they were intended, almost to the point the image is difficult to see. Firstly I have to question Pixum quality control, or lack of it. They sent the images knowing they were dark and poorly printed, yet elected to do nothing and still sent them out.
I emailed the company 10 days ago to express my concerns, request they look into the matter and response, I attached a photo showing all 8 images so the difference in shading could clearly be seen. Pixum have elected not to respond or acknowledge my email, so I raised this as a dispute with paypal.
In summary I would not recommend using this company. This is the first (and last) time I have used Pixum. Save yourself the hassle and go to a local photo booth or passport photo shop, at least you can see what your getting and know it's right. One of the rare occasions it's better to go out and buy something in person rather than order it online.
Please also be aware that the price advertised which at first appears good value does not include postage so I ended up paying £5.48 for something that is now in the bin!
Be warned and save yourself time and money.

3 ottobre 2018
Non scritta su invito
Logo di Pixum UK

Risposta di Pixum UK

Dear Mike,

It sadly seems you haven't received our reply from 23.09.2018. Please kindly check your spam for this message. It's now been a while so that it might be already deleted.

We have offered you a free replacement with further details on the images.

Please kindly get back to us even if you are not interested in a replacement any more, or haven't got a refund from PayPal.

Kind regards,

Pixum UK

Valutata 1 stelle su 5

I found their service to be very slow

I found their service to be very slow. I needed some passport photos urgently so I ordered them online and paid accordingly. It took 3 days for them to despatch them and when I chased I was told it could take up to 9 working days to arrive - that's nearly 2 weeks. They wouldn't let me cancel the order either. I still haven't receved them. I went to my local Snappy Snaps, picked them up and was back home with my photos in under an hour. With these guys, it's quicker to go to a local shop.

20 aprile 2018
Non scritta su invito
Valutata 2 stelle su 5

Excessive postage cost and slow delivery

I ordered a passport photo print from Pixum. They charged me £2.99 for delivery and sent it regular post which took 10 day’s to arrive.
I contacted Pixum to explain that a 10 day wait had led to me having to buy another passport photo locally and their only response was that I could post them back at my own expense and then they would refund the cost of the photo.
What I find most annoying is that they charged £2.99 postage which was excessive for a passport photo size envelope to be delivered by Royal Mail standard class delivery.

19 aprile 2018
Non scritta su invito

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