pinkhoney.co.uk Recensioni 

178
•
TrustScore 3.5 su 5

3,6

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Valutata 1 stelle su 5

I have bought back in April the brow detailer Ebony shade just to realise that the colour that they advertised in their website doesn't match at all with the one they have sent. The Ebony shade was l... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Amazing customer service from Pink Honey. Nothing is too much trouble. I emailed with a query in regard to a lip pencil I usually order & I received the fastest response via email I probably ever... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

5 star products with 5 star service!! I can’t thank the team enough for all the help theyve given me and so efficiently. I had a slight issue with my order so I emailed the team late Friday night, t... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I genuinely love this brand, their products are unmatched! Their Brow Fluff is the best brow product I’ve ever tried for my super stubborn brows, and their lip liners are incredible, so creamy and... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda


Informazioni di contatto

3,6

Nella media

TrustScore 3.5 su 5

178 recensioni

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3,6

Tutte le recensioni

(178)

36 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Shocking customer service!!

Shocking customer service!!! Order #163017 Placed an order, realised it was the wrong address followed the website guide to cancel before the order was processed but it didnt give an option to cancel it. emailed no reply! so just left the order and changed to pick up at a depot instead. You cancelled the order and return to sender without any communication Charged for the product that was never received. Emailed again no response emailed with a complaint no response so claimed the money back from the bank and still got a cheek to challenge the claim!

31 marzo 2025
Non scritta su invito
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Risposta di pinkhoney.co.uk

Hi Vicki,

I'm so sorry to hear about the issues you've had with your order. Please be assured we're working through all information on our website currently to make sure it is accurate and up to date - I will report your feedback back to our team and get this looked into immediately. Could you please share your order number? I’ll forward it to the appropriate team so they can look into the status of your refund or delivery and provide a more detailed update.

Thanks so much for your patience, and again, sincere apologies for the inconvenience.

Valutata 4 stelle su 5

Brow pencil was a let down

Love everything apart from the brow pencil
It literally doesn't transfer, and then it snaps. Luckily i didn't pay full price
Bronzer last literally forever
Love the camo concealer too

24 aprile 2025
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Risposta di pinkhoney.co.uk

Hi Taylor,

Thank you so much for your feedback! We're so glad to hear you’re loving the bronzer and the camo concealer — both are definitely fan favourites! We're sorry to hear the brow pencil didn’t meet your expectations. That’s not the experience we aim to deliver, and we really appreciate you bringing it to our attention. We’ll be sure to pass your feedback on to our product team.

Thanks again for your support! 💖

Valutata 5 stelle su 5

The best brand 🤎

The best brand and the most loveliest team! Genuinely make me feel important every time I order from the brand! So inclusive and products are all phenomenal! X

1 maggio 2025
Non scritta su invito
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Risposta di pinkhoney.co.uk

Thank you so much Kerrianne, we appreciate you!!

Valutata 5 stelle su 5

Honey Glue original

I have only really used the Honey Glue original. It is my holy grail brow product because it keep my brows in place all day and is easy to get the hang of. When I went to repurchase I had a panic because I thought it was discontinued and had to sit down I was so upset. I would say I think it works best if you already have full brows though. Delivery was quick.

24 aprile 2025
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Risposta di pinkhoney.co.uk

Hi Olivia,

Thanks so much for your order! We're so glad you love the Honey Glue - don't worry it's here to stay!! -PH

Valutata 5 stelle su 5

Omg I received my 3 for 2 lip products…

Omg I received my 3 for 2 lip products today wow there so perfect pigmented so nice to apply I bought cupids cream liner in dulce french kisses in Sofia and lip glaze in baby love I’m 53 and can’t believe how nice they look and feel for price I’m going to buy more 🫶

10 aprile 2025
Non scritta su invito
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Risposta di pinkhoney.co.uk

Thank you Fiona! We're so glad you love your products!

Valutata 1 stelle su 5

DO NOT BUY FROM THESE .....Ordered 3…

DO NOT BUY FROM THESE .....Ordered 3 lip gloss in different colours on arrival they look exactly the same despite different names and the no applicator on one, emailed twice no reply whatsoever. Now goimg through my bank to claim full refund

29 marzo 2025
Non scritta su invito
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Risposta di pinkhoney.co.uk

I’m really sorry to hear about the issues you’ve experienced — this definitely isn’t the standard we strive to uphold. Could I kindly ask you to double-check that you’ve contacted our customer service team at help@pinkhoney.co.uk?

In the meantime, I’ll also flag this with our team to ensure it’s looked into promptly. Please could you provide your order number for further clarity.

Thank you for your patience, and again, I’m truly sorry for the inconvenience.

Valutata 5 stelle su 5

Fabulous products

Fabulous products, gorgeous nude lip colours. Quick despatch and packaged beautifully. Arrived very quickly. Very happy! Would highly recommend. An ad came up on my FB reels loved colours you advertised so purchased the set. Excellent service. Thank you, will purchase again x

26 marzo 2025
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Risposta di pinkhoney.co.uk

Hi,

Thank you for taking the time to leave a review! We really appreciate it. We're so happy you love your products and the service you've received and this has been fed back to relevant teams. Thank you once again!

Valutata 1 stelle su 5

What a nightmare .

What a nightmare .. please avoid this company .. loads missing from order and they did nothing to help .. I emailed 5 times before I got a response .. they are refusing to send the items I am missing ! I wish I had read these reviews before ordering .. clearly most people seem to have a problem. So I have lost my money .. how horrible of a company to do this !

21 marzo 2025
Non scritta su invito
Valutata 1 stelle su 5

Total scammers !!!

Do not use this company they are terrible and have awful customer service .. half my order missing and they have blamed it on me ??? Trying to make out I’m lying . So upset I paid money and didn’t receive my items .. they are a terrible co .. please be very wary !!

10 marzo 2025
Non scritta su invito
Valutata 1 stelle su 5

Never received my order

Placed my order more than 3 months ago no update no response on email they delete comments where i ask about my order in social media basically a huge SCAM
Order :157832
How can an order be fulfilled when i have not received an email informing that it has been been shipped (which i was supposed to receive as mentioned when placing my order) and when i visit the tracking it says my order is not yet shipped?
And no one even replies to my emails

Yes email is correct..

14 marzo 2025
Non scritta su invito
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Risposta di pinkhoney.co.uk

Hi Ashe,

We're so sorry to hear of the problems you've been experiencing. Please could you share some information regarding your order e.g order number and I can look into this for you.

UPDATE:
Hi Ashe,

Thanks for providing further info. I can see your order is marked as fulfilled on our system so I'm very sorry that you haven't received your parcel. Please drop an email to help@pinkhoney.co.uk and our customer service team can assist you directly.

UPDATE:
Hi Ashe,
I understand your frustration - I've raised this directly with customer service management and have retrieved your email from our website as e467***5@yahoo.com, please could you inform us if this in incorrect. Our team are going to reach out to you today and get this resolved immediately for you.

UPDATE:
Hi Ashe,

I can confirm we emailed on 10th April regarding this issue, please check spam and junk mail. We really hope we can get this resolved for you ASAP :)

Thanks,

Valutata 1 stelle su 5

They sent me a palette that had one…

They sent me a palette that had one year left in date so I only have a year to use it instead of 3 I sent them an email telling them they have sent me old stock and heard nothing back from them also I think the eyeshadow palette has already gone off because the creams in it smell funny and have a residue on them not happy waste of money

24 febbraio 2025
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Risposta di pinkhoney.co.uk

Hi Holly,

I've reached out to our customer service team regarding this issue.

Regarding the date on the packaging, the eyeshadows have a Period After Opening (PAO) of 12 months. This means that once opened, they should be used within 12 months, as the product may become unstable beyond that point. Since the product had more than a year remaining before its expiration date at the time of purchase, there should be no concerns about its usability.

Please let me know if you have any further questions!

Valutata 1 stelle su 5

No customer service

Received my order. One of the lip glosses was missing an applicator end so I cannot use it. I have emailed customer service 4 times and not had a response. You cannot message them on social media. Will be contacting my bank regarding chargeback now . Very disappointing

28 febbraio 2025
Non scritta su invito
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Risposta di pinkhoney.co.uk

Hi Jennifier, We're so sorry to hear this. Please provide some further information regarding your order number and I will get this raised immediately with the customer service team.

Valutata 1 stelle su 5

Burnt my skin!!!

Was so excited to try the pink honey brow glue. Wish I read reviews first because it BURNS. I can use anythingggg in my skin and have never had an issue. I do not have sensitive skin at all and yet this burns. And leaves little blisters around my eyebrows. The skin around my brows are red raw and so so sore. I’m so sad because it does hold them in place but it’s not worth the pain it’s caused. For everyone else’s sake PH please please please test this further. There is many many reviews stating this very same thing. It can’t be safe. I’d advise anyone to avoid.

4 marzo 2025
Non scritta su invito
Valutata 1 stelle su 5

The one lipstick was nothing like the…

The one lipstick was nothing like the advert , it was thick & looked white on my lips , the other was fine as it was a clear gloss .

24 febbraio 2025
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Risposta di pinkhoney.co.uk

Hi Dawn, We're so sorry to hear you've had an issue with the shade of your product. Please could you email customer services at help@pinkhoney.co.uk and our team can look into this further for you.

Valutata 1 stelle su 5

Awful experience!

Awful experience!! never received the product royal mail had taken it back as my house number was missing was paid for amd was told as soon as the product was back with them they would re send it weeks later nothing.. apparently its been lost completely and now its out of stock i didn’t want an alternative product so asked for refund still mo response nothing so this has been going on 5 weeks

27 gennaio 2025
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Risposta di pinkhoney.co.uk

Hi Fiona, We're so sorry to hear you've had troubles with the delivery of your order. I've looked into this for you and can see a full refund was issued yesterday for you. Please let us know if you have any further issues.

Valutata 5 stelle su 5

Love pink honey products

Love pink honey products. Fast delivery and amazing everytime.

30 dicembre 2024
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Risposta di pinkhoney.co.uk

Thank you so much for your review! We're so glad you love our products as much as we do

Valutata 1 stelle su 5

They shipped the wrong shade of a…

They shipped the wrong shade of a product.

27 dicembre 2024
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Risposta di pinkhoney.co.uk

Hi,
We're so sorry to hear this! I have passed this matter over to our customer service team who will be in touch to resolve the issue.

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