Pet Protect Recensioni 

3999
TrustScore 4.5 su 5

4,4

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

When one of our dogs needed surgery to remove a suspicious lump our vet was able to submit a costing and get it pre-approved before we went ahead so we knew what was covered and how much we needed to... Leggi di più

Valutata 5 stelle su 5

My pug has been with Pet Protect for 12 years. During that time she has had ongoing problems with her ears and skin allergies.Pet Protect have paid claims within a short period.They have also paid... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Well what can I say my eldest Shih Tzu has no end of problems. Pet protect have always been excellent and paid the money. You hear stories about pet insurance doing everything not to pay but these guy... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Been with Pet Protect for the whole of dogs life. Unnfortunetly the only complaint I have was the renewal price. The only way I could the insurance cheaper with the same company was to cancel the rene... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Azienda di assicurazioni per gli animali domestici
  2. Agenzia di assicurazioni
  3. Compagnia assicurativa

Scritti dall'azienda

Pet Protect is a well established provider of pet insurance products for cats & dogs in the UK and has been covering pets for over 40 years. Our Lifetime cover offers peace of mind and helps to protect your pets if they become unwell.


Informazioni di contatto

Pet Protect Pet Insurance

Visit our website for more information

4,4

Eccellente

TrustScore 4.5 su 5

4K recensioni

5 stelle
4 stelle
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,4

Tutte le recensioni

(3999)

262 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Pet Protect: Exceptional Service and Hassle-Free Claims!

​I cannot recommend Pet Protect highly enough. After being with them for a significant period and needing to make multiple claims for my pet, my experience has been absolutely flawless.
​The claims process has been seamless every single time. I've had no issues whatsoever with the paperwork or speed of reimbursement. It's a huge relief to know that when my pet needs care, I can focus on their health without worrying about fighting with my insurer over payment.
​Beyond the efficiency, their customer service team is truly outstanding. Every time I have called them with a question or a concern, the staff have been incredibly lovely, kind, and genuinely helpful. They are a professional and compassionate team, and they truly live up to the "protect" in their name.
​If you are looking for pet insurance where the claims are quick and the people are kind, look no further. Highly recommended!

7 novembre 2025
Non scritta su invito
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Risposta di Pet Protect

We appreciate your wonderful feedback! It's great to know you feel secure with our services. Thanks again! Pet Protect

Valutata 3 stelle su 5

I disliked that on top of me paying…

I disliked that on top of me paying monthly for insurance to use occasionally & paying my excess. I then had to pay a further £146 vet contribution.

13 ottobre 2025
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Risposta di Pet Protect

We regret you were dissatisfied with the vet contribution in addition to your monthly payments and excess. We appreciate your feedback and our Customer Relations Team will be in contact with you shortly. Thank you. Pet Protect

Valutata 5 stelle su 5

PetProtect were helpful and paid promptly

PetProtect were helpful and supportive on the phone, and settled the claim within a week once it was submitted. If you think that the market leader is the only option, then don't. PetProtect don't direct settle with your vet, but if you pay by credit card then you won't be out of pocket. Also they offer great ways to keep the premiums down - in my case I pay 20% of the claim plus a £100 excess, which lowers my annual outlay, but still means I don't have to worry that I will have trouble paying a £5000 vet bill.

15 ottobre 2025
Non scritta su invito
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Risposta di Pet Protect

We appreciate your feedback and are happy to hear that you found our team helpful. Thank you for sharing your experience. Pet Protect

Valutata 5 stelle su 5

Numerous claims made …

Unfortunately I’ve had to make numerous claims for different things & Pet Protect are always very quick to pay & answer any questions I’ve had

5 novembre 2025
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Risposta di Pet Protect

We appreciate you sharing your experience. We're happy to hear that our team is quick to respond and provide support when you need assistance with your claims. Thank you. Pet Protect

Valutata 5 stelle su 5

100% recommend *****

My dog has been insured with Pet Protect for 11.5 years, they have paid out every claim I’ve submitted, including some BIG ones!! I would 100% recommend Pet Protect.

5 novembre 2025
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Risposta di Pet Protect

We're happy to hear that our insurance has met your dog's needs over the past 11 years. Thank you for recommending our services; we appreciate it! Pet Protect

Valutata 5 stelle su 5

Pet protect have been fantastic

Pet protect have been fantastic in response to my many claims unfortunately we have had a poorly dog over the past 3 years so have had to claim multiple times for treatment and medications pet plan have responded immediately to any queries I have made
Excellent 5*

3 novembre 2025
Non scritta su invito
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Risposta di Pet Protect

We're happy to hear that our claims process has been helpful during this challenging time with your dog. We appreciate your kind words. Thank you for your positive feedback. Pet Protect

Valutata 5 stelle su 5

So impressed by everything

So impressed by everything. The Vet
Surgery filed the claim directly and we were notified that it was approved within a couple of days. Payment followed shortly afterwards.

When you are worried about your pet, you don’t need any more hassle - Pet Protect tick this box: no hesitation in recommending you to others.

13 ottobre 2025
Non scritta su invito
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Risposta di Pet Protect

We're happy to hear that the claim process was smooth and efficient. Thank you for recommending us! Pet Protect

Valutata 5 stelle su 5

Excellent experience

Very helpful on the phone
Claims paid very quickly

1 ottobre 2025
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Risposta di Pet Protect

We're happy to hear that our phone support was helpful and claims were paid quickly. Thank you for your feedback! Pet Protect

Valutata 5 stelle su 5

Claim was so simple and the payment…

Claim was so simple and the payment made very fast back to my account . Thank you

21 ottobre 2025
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Risposta di Pet Protect

We are happy to hear that your claim was simple and the payment was made fast. Thank you for your positive feedback and for sharing your experience. Pet Protect

Valutata 1 stelle su 5

Wow... How The Best Has Fallen 😣

Wow. We have been with Pet Protect for the last 3 to 4 years insuring our Maine Coon Molly.
Policy No. 185732.
The premiums were reasonable and their cover for when we needed it was excellent. However our premiums doubled last year ..but we took the hit. I was shocked to find out that the recent renewal has doubled again! From £14 per month in the first year to over £60 per month in three years is a joke. What happened to one of the best?
British Insurance is just broken like everything else and they just don't care.
So disappointed.

3 novembre 2025
Non scritta su invito
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Risposta di Pet Protect

We appreciate you sharing your experience. We're sorry to hear about the premium increases for Molly's policy. We currently are unable to identify your policy. Can you please email complaints@petprotect.co.uk quoting your Trustpilot review with your policy details and they will be able to look into this for you. Thank you. Pet Protect

Valutata 5 stelle su 5

Agent was extremely helpful

Agent was extremely helpful , nothing was too much trouble.

3 novembre 2025
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Risposta di Pet Protect

We are so happy to hear that our agent provided such helpful service. Thank you for your positive feedback; we appreciate it. Pet Protect

Valutata 3 stelle su 5

Sent payment reminders after I notified…

Sent payment reminders after I notified this company we had our dog put to sleep…not impressed and very insensitively dealt with - was intending to use again for my next pup but not so sure now

31 ottobre 2025
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Risposta di Pet Protect

Please accept our apologies for causing unnecessary upset and our sincere condolences for the loss of your pet. Our Service Team were able to identify your policy and they will be in contact with you shortly. Thank you. Pet Protect

Valutata 5 stelle su 5

Quick and supportive communication

Quick and supportive communication. Claim paid quickly.

31 ottobre 2025
Non scritta su invito
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Risposta di Pet Protect

We're happy to hear that our communication was supportive quick. Thank you for your positive feedback! Pet Protect

Valutata 1 stelle su 5

YOU STILL HAVEN'T GOT BACK TO ME

We still haven't been contacted about our initial problem - we want to pay our pet insurance monthly but nobody has got back to us about this.

1 ottobre 2025
Non scritta su invito
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Risposta di Pet Protect

We are sorry to note your disappointment but appreciate your feedback. We currently are unable to identify your policy. Can you please email complaints@petprotect.co.uk quoting your Trustpilot review with your policy details and they will be able to look into this for you. Thank you. Pet Protect

Valutata 5 stelle su 5

Helpful and efficient customer…

Helpful and efficient customer services. I have always found PetProtect to be helpful. Thank you.

28 ottobre 2025
Non scritta su invito
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Risposta di Pet Protect

We appreciate you taking the time to share your positive experience with our customer services. Thank you. Pet Protect

Valutata 5 stelle su 5

Amazing

So easy,problem sorted quickly. Very helpful

24 ottobre 2025
Non scritta su invito
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Risposta di Pet Protect

We're happy to hear that you are happy with the service you received. We appreciate your helpful feedback! Thank you. Pet Protect

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