When one of our dogs needed surgery to remove a suspicious lump our vet was able to submit a costing and get it pre-approved before we went ahead so we knew what was covered and how much we needed to... Leggi di più
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Scopri cosa dicono le persone
My pug has been with Pet Protect for 12 years. During that time she has had ongoing problems with her ears and skin allergies.Pet Protect have paid claims within a short period.They have also paid... Leggi di più
L'azienda ha risposto
Well what can I say my eldest Shih Tzu has no end of problems. Pet protect have always been excellent and paid the money. You hear stories about pet insurance doing everything not to pay but these guy... Leggi di più
L'azienda ha risposto
Been with Pet Protect for the whole of dogs life. Unnfortunetly the only complaint I have was the renewal price. The only way I could the insurance cheaper with the same company was to cancel the rene... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Pet Protect is a well established provider of pet insurance products for cats & dogs in the UK and has been covering pets for over 40 years. Our Lifetime cover offers peace of mind and helps to protect your pets if they become unwell.
Informazioni di contatto
4th Floor, Limelight, Elstree Way, WD6 1JH, Borehamwood, Regno Unito
- 0345 602 4797
- enquiries@petprotect.co.uk
- www.petprotect.co.uk
Pet Protect Pet Insurance
4,4
Eccellente
4K recensioni
Non risultano inviti alla recensione recenti
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Possibly the best experience I’ve ever…
Possibly the best experience I’ve ever had/heard of with an insurance company. The claim was paid out in less than a week and they were so easy to deal with. Customer service representatives are so lovely and helpful too. Really good service Pet Protect
16 dicembre 2025
Non scritta su invito
Risposta di Pet Protect
We're happy to hear that you had such a positive experience! It's wonderful to know our customer service representatives were helpful and that your claim was paid out quickly. Thank you for your feedback. Pet Protect
Policy okay until your dog is 9yrs old
Policy started ok but as soon as my dogs turned 9yrs 10yrs and now 11yrs the policy went up by minimum 50% each year. £45 then £92 and this year £155 per month..
Excess also went up from £100 to £150 and Contribution went up from 20% to 25%.
8 dicembre 2025
Non scritta su invito
Risposta di Pet Protect
We are sorry to note you were dissatisfied with the increase of your policy premiums and your policy deductibles. We appreciate your feedback and our Customer Relations Team will be in contact with you shortly. Thank you. Pet Protect
Very friendly and knowledgeable staff…
Very friendly and knowledgeable staff when we rang about our claim. We were paid out really quickly
15 dicembre 2025
Non scritta su invito
Risposta di Pet Protect
We are happy to hear that our staff was friendly and knowledgeable and that your claim was paid out quickly. Thank you for your positive feedback. Pet Protect
Amazing when claiming for my pets…
Amazing when claiming for my pets health issues, paid straight away within 7 days
28 novembre 2025
Non scritta su invito
Risposta di Pet Protect
We're happy to hear that our claim process met your expectations . Thank you for your feedback! Pet Protect
I had to chase my money numerous…
I had to chase my money numerous times-People i spoke too were polite ,but it took me many phone calls to get the matter resolved
3 novembre 2025
Non scritta su invito
Risposta di Pet Protect
We regret to note you were dissatisfied with the service you received. We appreciate your feedback and our Customer Relations Team will be in contact with you shortly. Thank you. Pet Protect
Caring and Supportive Team
You pay upfront but they pay you back on time and quickly. They were supportive and kind and I have been really impressed by their customer service. Well done Pet Protect.
12 dicembre 2025
Non scritta su invito
Risposta di Pet Protect
We appreciate your positive feedback and are so happy to hear that you were impressed with our customer service and prompt payments. Thank you for sharing. Pet Protect
Very helpful chat
Very helpful chat. Problem immediately resolved.
10 dicembre 2025
Non scritta su invito
Risposta di Pet Protect
We're happy to hear that our chat support was helpful and resolved your problem quickly. Thank you for your feedback! Pet Protect
Great customer service
Great customer service. I was able to resolve my query with no fuss and promptly via email. Highly recommended.
4 dicembre 2025
Non scritta su invito
Risposta di Pet Protect
We're happy to hear that our customer service was able to resolve your query quickly and efficiently via email. We appreciate your recommendation and feedback! Thank you. Pet Protect
Dealing with this company has been a…
Dealing with this company has been a very positive experience. Insurance companies are not always willing to help as much as Pet protect have. Customer service agents are very helpful.
3 dicembre 2025
Non scritta su invito
Risposta di Pet Protect
We're happy to hear that you had a positive experience! We appreciate your kind words and are so glad our customer service agents were helpful to you. Thank you. Pet Protect
Pet protect were excellent
Pet protect were excellent agreed to pay my Vets directly, there was no haggling or having to go back and forward with receipts, it all went on between the Veterinary practice and Petprotect, leaving me to look after my dog Flynn and helping to get him fit and well again. Thank you for being so straightforward.
20 ottobre 2025
Non scritta su invito
Risposta di Pet Protect
We're happy to hear that our direct payment process with your vet helped you focus on Flynn's recovery. Thank you for your feedback. We appreciate you sharing your positive experience. Pet Protect
The first time I’ve had to make a claim…
The first time I’ve had to make a claim and what a very easy process. I made a phone call to the insurers and they helped me no end. I would recommend pet protect to everyone for their pet insurance.
10 novembre 2025
Non scritta su invito
Risposta di Pet Protect
We're happy to hear that your first claim experience was easy. We appreciate your recommendation of our pet insurance to others. Thank you. Pet Protect
Can't fault pet protect preauthourised…
Can't fault pet protect preauthourised treatment need for our cat paid out straight away
2 dicembre 2025
Non scritta su invito
Risposta di Pet Protect
We're happy to hear that the preauthorised treatment process worked well for you, and the payment was prompt. Thank you for your feedback! Pet Protect
Hi The Lady Alex was amazing and she…
Hi The Lady Alex was amazing and she did very good job. Everything was taken care of.
Thank you
26 novembre 2025
Non scritta su invito
Risposta di Pet Protect
We're happy to hear that everything was taken care of and that you had such a positive experience. Thank you for your wonderful feedback! Pet Protect
Problem solved quickly by efficient…
Problem solved quickly by efficient online chatbox
20 novembre 2025
Non scritta su invito
Risposta di Pet Protect
We're happy to hear that our online chat support efficiently resolved the issue. Thank you for your positive feedback; we appreciate it! Pet Protect
Excellent customer service
Excellent customer service. Very informative and understanding agents on Live Chat. Easy renewal for peace of mind.
14 novembre 2025
Non scritta su invito
Risposta di Pet Protect
We're happy to hear that our live chat agents were helpful! We appreciate your feedback. Thank you. Pet Protect
chat facility
I used the chat facility with regards to updating my pets information. I received a very helpful, polite reply during our interaction. I would recommend this service.
11 novembre 2025
Non scritta su invito
Risposta di Pet Protect
We're happy to hear that our chat service was helpful and polite. We appreciate you recommending our service and your positive feedback! Pet Protect
Used the online chat to find out how to…potentially make a claim.
Used the online chat to find out how to potentially make a claim having not claimed before.
Very helpful and explained everything very clearly,
11 novembre 2025
Non scritta su invito
Risposta di Pet Protect
We're happy to hear that our online chat was helpful. We appreciate you taking the time to share your positive experience with us. Thank you . Pet Protect
They are very easy to get hold of the…
They are very easy to get hold of the live chat helps out with all of my questions without having to call and speak to anyone
10 novembre 2025
Non scritta su invito
Risposta di Pet Protect
We're happy to hear that our live chat is helpful and easy to use! It's great that we can answer your questions quickly. Thanks for your feedback. Pet Protect
Fantasist company Iv claimed twice now…
Fantasist company Iv claimed twice now for our boy Coco and everytime it has been hassle free and easy.
But always read your policy as our boy was very poorly to the sum of 17K and he was only insured Upto 4K our fault for not reading the policy in full.
We would deffinatly reccomend this company.
30 settembre 2025
Non scritta su invito
Risposta di Pet Protect
We're happy to hear that our claims process has been hassle-free for Coco. We appreciate your recommendation and are grateful for your feedback. Pet Protect
Great response quick settlement
31 ottobre 2025
Non scritta su invito
Risposta di Pet Protect
We appreciate your positive feedback and are glad the settlement was quick. Thank you. Pet Protect
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