My pug has been with Pet Protect for 12 years. During that time she has had ongoing problems with her ears and skin allergies.Pet Protect have paid claims within a short period.They have also paid... Leggi di più
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A great product with an easy to use website and also the ability to speak to real people. They never quibbled with any of our claims and we're kind and respectful when we lost our beloved dog. Would... Leggi di più
L'azienda ha risposto
Well what can I say my eldest Shih Tzu has no end of problems. Pet protect have always been excellent and paid the money. You hear stories about pet insurance doing everything not to pay but these guy... Leggi di più
L'azienda ha risposto
Been with Pet Protect for the whole of dogs life. Unnfortunetly the only complaint I have was the renewal price. The only way I could the insurance cheaper with the same company was to cancel the rene... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Pet Protect is a well established provider of pet insurance products for cats & dogs in the UK and has been covering pets for over 40 years. Our Lifetime cover offers peace of mind and helps to protect your pets if they become unwell.
Informazioni di contatto
4th Floor, Limelight, Elstree Way, WD6 1JH, Borehamwood, Regno Unito
- 0345 602 4797
- enquiries@petprotect.co.uk
- www.petprotect.co.uk
Pet Protect Pet Insurance
4,4
Eccellente
4K recensioni
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Submitting my claim was easy and Pet…
Submitting my claim was easy and Pet Protect paid the claim without an issue
23 aprile 2026
Non scritta su invito
Risposta di Pet Protect
We're happy to hear that submitting your claim was easy and that it was paid without any problems. Thank you for your feedback. Pet Protect
Been with pet protect for more than 15 years
Been with pet protect for more than 15 years. They always pay my claims quickly
5 maggio 2026
Non scritta su invito
Risposta di Pet Protect
We appreciate your long-term loyalty and are so glad to hear that our claims process has been quick and easy for you over the years. Thank you. Pet Protect
Excellent company to deal with
Excellent company to deal with, hassle free!
5 maggio 2026
Non scritta su invito
Risposta di Pet Protect
We're happy to hear that your experience was a good one. Thank you for your positive feedback; we appreciate it. Pet Protect
A first class claims service
A first class claims service. As an insurance professional myself, I wish all insurers dealt with claims in such an efficient way. Hugely impressed!
5 maggio 2026
Non scritta su invito
Risposta di Pet Protect
We're happy to hear that you had a good experience with our claims service. We appreciate your positive feedback and are glad you're impressed with our process. Thank you. Pet Protect
Happy Customer.
Efficiency. Speed. Politeness, Information. Cooperation.
Quick settlement. Liaison with Vet.
21 aprile 2026
Non scritta su invito
Risposta di Pet Protect
We appreciate your kind feedback. We are happy to hear that you were pleased with our quick settlement. Thank you. Pet Protect
Pet protect are very efficient in…
Pet protect are very efficient in dealing with claims in a timely manner
1 aprile 2026
Non scritta su invito
Risposta di Pet Protect
We appreciate you taking the time to share your positive experience. We're happy to hear that our claims process was efficient for you. Thank you. Pet Protect
Service is good.The increased cost as…
Service is good.The increased cost as we have claimed for Nana's long term allergy,cytopoint ,unfair charges are increased because we need to claim long term , especially the yearly increase for the same condition as you state it's a new year no excuse for these charges .
Mr Kelvin Luscombe
16 febbraio 2026
Non scritta su invito
Risposta di Pet Protect
We appreciate your feedback. We understand your concern regarding the cost increases. Thank you for taking the time to share your experience. Pet Protect
Hi Booking was easy and it gives good…
Hi Booking was easy and it gives good cover
2 marzo 2026
Non scritta su invito
Risposta di Pet Protect
We're happy to hear that the process was easy and that you like the cover we offer. Thank you for your positive feedback! Pet Protect
Easy to cancel my pet insurance
Having to cancel my pet insurance policies was made very easy, which surprised me considering I was using the chat bot!
1 maggio 2026
Non scritta su invito
Risposta di Pet Protect
Whilst we are sorry to see you had to cancel, we're happy to hear that canceling your policies was a straightforward process. Thank you for your feedback! Pet Protect
Used there chat service ,was great…
Used there chat service ,was great really easy to use ,such a great company to deal with ,I tell all my friends and family to use
30 aprile 2026
Non scritta su invito
Risposta di Pet Protect
We're happy to hear that our chat service was easy to use. It is wonderful to know that you had a good experience, and we appreciate you sharing it with others! Thank you. Pet Protect
Seamless experience
Seamless experience when dealing with. Very pleased with their product and service
30 aprile 2026
Non scritta su invito
Risposta di Pet Protect
We're happy to hear that you had a good experience! We appreciate your positive feedback regarding our product and service. Thank you. Pet Protect
Helpful but increasingly expensive
If I need to contact Pet Protect they are always courteous and helpful. They have settled claims for me over many years. Now my dog is elderly and fragile, however, and had an operation last year, the cost of the policy has doubled since April 2025. I know there are actuarial reasons for this, but it's made it very difficult to pay on a pension, especially with everything else going up in price. I've had to go onto monthly instead of annual payments. This is why they get 4 stars and not 5.
To be fair, I haven't claimed from other insurance companies and so can't make a comparison.
27 aprile 2026
Non scritta su invito
Risposta di Pet Protect
We appreciate your long-term custom and are glad we've been helpful. We acknowledge your concerns regarding the policy cost increase due to your dog's age and operation, and the impact on your pension. We value your feedback. Thank you. Pet Protect
Quick and prompt at sorting out an…
Quick and prompt at sorting out an issue I had very efficiently handled
20 aprile 2026
Non scritta su invito
Risposta di Pet Protect
We are happy to hear that we efficiently resolved the issue you experienced. Thank you for your positive feedback; it means a lot to us. Pet Protect
Affordable pet insurance
30 marzo 2026
Non scritta su invito
Risposta di Pet Protect
We appreciate your feedback. Thank you. Pet Protect
Excellent communication and fast answer…
Excellent communication and fast answer to my question. Dealt with very quickly.
14 aprile 2026
Non scritta su invito
Risposta di Pet Protect
We are happy to hear that you received excellent communication and a fast answer! We appreciate your positive feedback and your time. Thank you. Pet Protect
Unreasonable increase in premiums
The premium was very reasonable at the beginning, of my policy, but has increased by 540% over 6 years, to a whopping £320 per month! I only ever made 1 very small claim in year 2, and I feel the rise in premium is unreasonable. Having shopped around, I have since found more cover for half of what pet protect were offering, hence I ended my policy.
13 aprile 2026
Non scritta su invito
Risposta di Pet Protect
We appreciate you sharing your experience. We're sorry to hear about your dissatisfaction. We currently are unable to identify your policy. Can you please email complaints@petprotect.co.uk quoting your Trustpilot review with your policy details and they will be able to look into this for you. Thank you. Pet Protect
Absolutely amazing experience
Absolutely amazing experience. My cat developed an E Coli infection that cost quite a lot to get to the bottom of. Pet protect paid out seamlessly and promptly with not a single issue and even offered support with the process to me over live chat. Fabulous service, would highly recommend!
3 marzo 2026
Non scritta su invito
Risposta di Pet Protect
We're happy to hear that your cat is doing better and that our service helped during this challenging time. We appreciate your recommendation and are glad the process was seamless for you. Thank you. Pet Protect
Easy chat
Easy chat
Was connected to a live person when the operative was unable to help me .very good service .problem solved
13 aprile 2026
Non scritta su invito
Risposta di Pet Protect
We appreciate your feedback and are glad you received very good service. Thank you. Pet Protect
Love pet protect
Love pet protect, good value, great service, helpful customer service.
13 aprile 2026
Non scritta su invito
Risposta di Pet Protect
We're happy to hear that you find us valuable and appreciate our customer service and support. Thank you. Pet Protect
Have found pet protect sympathetic to…
Have found pet protect sympathetic to needs/requirements over the years, have not failed to pay out towards our vet bills for our little man, who suffers from heart disease & more ailments. Would recommend.
17 marzo 2026
Non scritta su invito
Risposta di Pet Protect
We appreciate your recommendation and are so glad we could be there for your pet's needs. It means a lot to us. Pet Protect
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