Ich habe ein Parfum gekauft und Flüssigseife. Der Duft ist so schwach, als wäre da etwas bei der Produktion nicht richtig gelaufen. Das Parfum verfliegt schon nach 5 Minuten. Ich hatte genau dieses Pa... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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My first order! Excellent service. Fast delivery and very pleased with the items delivered. One of the pumps was broken upon arrival and the company immediately forwarded a replacement. I shall de... Leggi di più
Wonderful candles with beautiful perfumes. My favourites are anything with patchouli but the are all delicious. Best of all they burn evenly. Very quick delivery and well packaged. Easy site to use... Leggi di più
Came home from a week away to the most gorgeous surprise from @Pecksniffs—two beautiful candles, sent in response to a little feedback I’d shared. I wasn’t expecting anything, let alone this fragran... Leggi di più
L'azienda ha risposto
4,3
Eccellente
119 recensioni
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Ha risposto al 88% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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A company that cares!
After some confusion over my order, Pecksniffs were quickly on to the problem and resolved it promptly to my satisfaction.
Would highly recommend this company as they have great customer service!
15 gennaio 2026
Non scritta su invito
Took 2 weeks to arrive with no updates…
Took 2 weeks to arrive with no updates and when it did arrive, was smashed. Had to be so careful even opening as all the bottles were glass and in bits..
29 dicembre 2025
Risposta di Pecksniff's
We were saddened to read this review, particularly as we were not given the opportunity to resolve the issue before it was posted. The matter was first brought to our attention by email approximately two hours prior to this review being submitted.
We are very sorry that your order arrived damaged, this is certainly not the standard we aim to provide.
Your order was placed on 29th December during our festive closure, which was clearly communicated on our website at the time of purchase, with dispatch resuming after 5th January. We do, however, fully understand how disappointing it is to receive a damaged parcel after the wait.
We have contacted you privately to offer either a refund or a replacement and are raising this issue with our courier to help prevent this from happening again.
Thank you for bringing this to our attention. We value your feedback and hope to resolve this matter promptly.
Good value
Well packed prompt delivery,had a small problem,which got resolved straight away,very good customer service.
2 gennaio 2026
Lovely products at a fabulous price
Lovely products at a fabulous price . Gifts for future
2 gennaio 2026
Great candles low prices
2 gennaio 2026
Risposta di Pecksniff's
Thank you for your kind feedback. We’re pleased to hear that your order arrived promptly and was nicely packaged. We really appreciate you taking the time to leave a review and hope to see you again soon.
Lovely items
I recently placed a relatively large order from Pecksniff's. Unfortunately, on arrival, one item was damaged and two were missing. Excellent Customer Service sorted out a replacement and refund very promptly. I love all the products especially the Re-Covery room spray. I will be ordering again in the future
21 dicembre 2025
Non scritta su invito
Risposta di Pecksniff's
Thank you so much for your thoughtful review. While we’re very sorry to hear that part of your order arrived damaged and incomplete, we’re pleased that our customer service team was able to resolve this quickly for you. It’s lovely to hear how much you’re enjoying the products especially the Re-Covery room spray! We truly appreciate your understanding and support, and we look forward to welcoming you back again in the future.
Peckersniff products are very good value
Peckersniff products are my friends and my favourites.
26 novembre 2025
Risposta di Pecksniff's
Thank you for such a lovely comment. We’re delighted to hear that Pecksniff products are among your favourites that really means a lot to us. We truly appreciate your support and look forward to continuing to be part of your home.
Risposta di Pecksniff's
Thank you for your kind review. We’re delighted to hear you loved the product and that it was delivered quickly. We really appreciate your support and hope to see you again soon.
one item was broken in my parcel
one item was broken in my parcel. I sent an email but haven't had any reply.
I have since had a reply from Pecksniffs & they have kindly sent me a replacement. Very good customer service.Thank you.
26 novembre 2025
Risposta di Pecksniff's
Thank you for taking the time to update your review. We’re very sorry to hear that one item arrived broken, but we’re pleased we were able to resolve this for you by sending a replacement. Thank you for your patience and kind words about our customer service, they’re very much appreciated.
Premium Service with Pecksniff's.
Good service and gift arrived well packaged and quickly.
25 novembre 2025
Risposta di Pecksniff's
Thank you for your lovely review. We’re pleased to hear that your gift arrived quickly and was well packaged. We really appreciate your support and hope to welcome you back again soon.
Unfortunate error
I bought five 3-wick candles and a gift set and it all went very well up to the point where I discovered you had not sent me the correct gift set.
2 dicembre 2025
Risposta di Pecksniff's
Thank you for your feedback, and we’re very sorry for the initial error with the gift set. As soon as you contacted us, we arranged for the correct gift set to be sent out immediately. We’re pleased that the rest of your order arrived as expected and appreciate your understanding. Thank you for your support.
Refreshing room spray scents - amazing value!
I had an issue with one of the items - this was sorted immediately and to my complete satisfaction.
I love these room sprays - the scent is really refreshing and never overpowering. They seem to last a long time too which is a bonus.
20 novembre 2025
Non scritta su invito
Risposta di Pecksniff's
Thank you so much for your lovely review. We’re delighted to hear how much you’re enjoying the room sprays and that you find the scents refreshing and long-lasting. We’re also pleased we were able to resolve the issue quickly and to your satisfaction. Your support is greatly appreciated, and we hope you continue to enjoy our products.
Very timely with arrival of my order
2 novembre 2025
Risposta di Pecksniff's
Thank you for your review! We’re glad your order arrived promptly and appreciate you taking the time to share your experience. We look forward to serving you again soon.
this is my favorite perfume
well, this being my favorite perfume I’ve ever had they don’t sell it in the US so ordering straight from their site is so easy and it’s not as expensive as I thought. They’re very fast and easy to order. I love.
31 ottobre 2025
Risposta di Pecksniff's
Thank you so much for your wonderful review! We’re delighted to hear that this is your favorite perfume and that ordering from our site was easy and convenient. It’s great to know you’re enjoying it, and we truly appreciate your support.
Excellent service
Excellent service, excellent products and as ever, one very happy customer.
30 ottobre 2025
Risposta di Pecksniff's
Thank you so much for your kind words! We’re thrilled to hear you’re happy with both our products and service. Your support means a lot to us, and we look forward to serving you again soon.
A fantastic British Brand
A fantastic British Brand! Thank you so much for supporting our charity event. We really appreciate it.
4 novembre 2025
Non scritta su invito
Risposta di Pecksniff's
Thank you for your kind words! We’re delighted to have been able to support your charity event and are proud to be part of such wonderful initiatives. Your support is greatly appreciated, and we look forward to future opportunities to help.
Love the scents and glass bottle of the…
Love the scents and glass bottle of the Bath Soaks, relaxing and calming scents
28 ottobre 2025
Risposta di Pecksniff's
Thank you for your lovely review! We’re delighted to hear that you’re enjoying the Bath Soaks and that the scents bring you relaxation and calm. We truly appreciate your support and hope you continue to enjoy them.
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