Kyle was super helpful and knowledgeable. Helped me directly and efficiently to getting logged in to my account and I couldn't be more thankful. Very professional and courteous, all of my needs are ta... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
If I could give you 0 stars, I would because a side from it helped when you need the cash, your CUSTOMER SERVICE IS CRAP!!! Do better!! It's been years and it still sucks!!! Same ole generic answer an... Leggi di più
L'azienda ha risposto
As overwhelming and as many times I had to do Chats for month. There are 2 wonderful Agents that assisted me 10 Stars to Rita (Forgot her last name initial) and Brent T. They went above and beyond. Ha... Leggi di più
L'azienda ha risposto
I spoke with Felix this afternoon and he went way above and beyond trying to help me get set up and answer all my questions until I had everything figured out. Told me he would stay on the phone as lo... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial-wellness platform that provides employees on-demand access to earned but unpaid wages. Businesses that partner with Payactiv see significant cost reductions through increased recruitment, engagement and retention. Employees love Payactiv because it eliminates the expensive between-paychecks toll of payday loans, bank overdrafts and late fees. Payactiv offers a suite of financial services that include savings and budgeting tools, bill payment and financial-health measurement. Payactiv is the winner of the Innovative Payments Association’s Consumer Champion Award, a Finovate winner and finalist, and the recipient of numerous best-in-class awards in both FinTech & HRTech. It is also the provider of Earned Wage Access to Walmart and the only EWA Program with an approval order from CFPB. In 2020, Payactiv released a short film titled, "We Heard You." Learn more at www.payactiv.com.
Informazioni di contatto
Stevens Creek Boulevard 4880, 95129, San Jose, Stati Uniti
- www.payactiv.com
4,3
Eccellente
2041 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Risposta di Payactiv Inc.
Hi Damion, It is delightful to hear such positive words, and it’s always a pleasure to serve our users. Thanks for your feedback.
Emory was great
Emory was great, very attentive and cared enough to actually try to fix the issue I was having with my account.
2 ottobre 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Bria, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.
Appreciative
I would like to say the representative Mr. Fredrick Chester helped me with me an issue that I was having with tranfering funds on to another bank card.. He was so helpful. Thank you
2 ottobre 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Brooklyn, thank you so much for your encouraging star ratings. If there is anything we can do for you, just let us know at support@payactiv.com. Have a wonderful day!
Hello my name is Michael
Hello my name is Michael Derrick Williams was nothing but professional and wonderful to me every time I called and talked to him he treated me with the upmost respect
1 ottobre 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Michael, thank you for your feedback and the 5-star rating. If you have any suggestions, please write to us at support@payactiv.com. We would love to hear from you!
Going on almost 2 weeks without access…
Going on almost 2 weeks without access to my money. Absolutely do not recommend.
19 settembre 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Malinda, we sincerely regret any inconvenience caused. Please rest assured that our team will contact you shortly to assist you in resolving your issue.
He was very nice and helpful
27 settembre 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Joe, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.
Very helpful and efficient with…
Very helpful and efficient with responses
26 settembre 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Maggle, thank you for your feedback and the 5-star rating. If you have any suggestions, please write to us at support@payactiv.com. We would love to hear from you!
I have spoke with Mr Chester before and…
I have spoke with Mr Chester before and he handled my request greatly. This time wasn’t any different!! Thank you Mr Chester.
26 settembre 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi ShaDonna, thank you so much for letting us know how you feel about Payactiv. That's such a boost for all of us at Payactiv. You have an incredible day! :)
Awful I have not been able to use the…
Awful I have not been able to use the app my problem was sent to huger up over a week ago and still nothing o can’t access my pay and the hold time over the phone is always at least 10 15 sometime s 30 minutes to talk to someone worst place I have ever called
26 settembre 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi there, we regret the inconvenience. To help resolve your issue, please email us your details, including your employer's name, employee ID, and mobile number, to support@payactiv.com. Be sure to include "App Reviews" in the subject line.
From frustrating to EXTREMELY SATFISFIED
So it all started when this morning I contacted customer service and received zero help.I called and spoke with Waller Lee and he was amazing.He helped me within two minutes like it was easy.He did what I needed.It was my daughter's birthday and I just I want to say.I appreciate him so much for taking his time and doing what he did for me.He's awesome customer service.He's understandable and he's quick and fast.With service definitely need more customer service representatives like him. Thank you again, Waller, you just made a twelve-year-old little girl's birthday. God bless.
26 settembre 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Susanna, we are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at support@payactiv.com. Have a wonderful day!
Emory Deserves A Raise!
Emory went above and beyond to help me get my hours corrected with Payactiv. I truly appreciate your help. Now I can pay my bill before it gets shut off lol.
24 settembre 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi James, we are glad to hear that Payactiv is helping you the way we intended it to. Have a lovely day ahead. :)
Very ready to communicate with and…
Very ready to communicate with and answered all the questions I had
24 settembre 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Jay, we are always looking to improve the experience for our users, and really appreciate the feedback.
My experience was very professionally…
My experience was very professionally handled. Very easy to talk to and understood my concerns. Felt safe because of the security protocol taken. Definitely a 5 stars with hospitality.
24 settembre 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Heron, It is delightful to hear such positive words and it’s always a pleasure to serve our users. Thanks for your feedback.
He helped me so fast after trying all…
He helped me so fast after trying all day long to get this fixed ! Thank you !
24 settembre 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi, we are pleased that you enjoyed our services. If there is anything we can do for you, just let us know at support@payactiv.com. Have a wonderful day!
Derek Williams got me together for sure
My customer service worker Derek Williams was amazing and I appreciate him for actually taking the time to get all the facts and understanding my situation and helping to get the process rushed as fast as he could but this service it’s self is terrible I hate it so much but I have to use it so thank you Derek Williams but the rest of the payactiv community is terrible sorry not sorry
24 settembre 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Deionta, we are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us at support@payactiv.com.
Daniella, a very attentive representative
Daniella was professional and courteous, clarifying my issue, researching my transactions since the beginning, and providing the reasons for my card account closure.
She provided that I would be required to request a new card due to the inactivity, that generated the account closure, and encouraged me to use the new access more frequently.
23 settembre 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi, we are glad to hear that Payactiv is helping you the way we intended it to. Have a lovely day ahead. :)
Emory was great!
23 settembre 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Jared, It is delightful to hear such positive words and it’s always a pleasure to serve our users. Thanks for your feedback.
Fredrick Chester was excellent!!
Fredrick Chester was excellent!!! He was the best customer service representative I’ve ever spoken to! He was excellent and professional with assisting me with my account! Needless to say this man needs a raise or a big bonus! Very well spoken! Helpful! Courteous and Professionalism at its Best! Thank you so much and I love PayActiv!
23 settembre 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Adrienna, thank you for your feedback. We are so pleased to learn that you are having a great time with us! :) Have a lovely day ahead.
Emory did an excellent job in helping…
Emory did an excellent job in helping me out
22 settembre 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi David, It is delightful to hear such positive words and it’s always a pleasure to serve our users. Thanks for your feedback.
Derek williams was a awesome help
22 settembre 2025
Non scritta su invito
Risposta di Payactiv Inc.
Thank you for providing your valuable feedback. Please reach out to us at support@payactiv.com, if you have any suggestions. We would love to hear from you. Have a blessed day.
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