Kyle was super helpful and knowledgeable. Helped me directly and efficiently to getting logged in to my account and I couldn't be more thankful. Very professional and courteous, all of my needs are ta... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
If I could give you 0 stars, I would because a side from it helped when you need the cash, your CUSTOMER SERVICE IS CRAP!!! Do better!! It's been years and it still sucks!!! Same ole generic answer an... Leggi di più
L'azienda ha risposto
As overwhelming and as many times I had to do Chats for month. There are 2 wonderful Agents that assisted me 10 Stars to Rita (Forgot her last name initial) and Brent T. They went above and beyond. Ha... Leggi di più
L'azienda ha risposto
I spoke with Felix this afternoon and he went way above and beyond trying to help me get set up and answer all my questions until I had everything figured out. Told me he would stay on the phone as lo... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial-wellness platform that provides employees on-demand access to earned but unpaid wages. Businesses that partner with Payactiv see significant cost reductions through increased recruitment, engagement and retention. Employees love Payactiv because it eliminates the expensive between-paychecks toll of payday loans, bank overdrafts and late fees. Payactiv offers a suite of financial services that include savings and budgeting tools, bill payment and financial-health measurement. Payactiv is the winner of the Innovative Payments Association’s Consumer Champion Award, a Finovate winner and finalist, and the recipient of numerous best-in-class awards in both FinTech & HRTech. It is also the provider of Earned Wage Access to Walmart and the only EWA Program with an approval order from CFPB. In 2020, Payactiv released a short film titled, "We Heard You." Learn more at www.payactiv.com.
Informazioni di contatto
Stevens Creek Boulevard 4880, 95129, San Jose, Stati Uniti
- www.payactiv.com
4,3
Eccellente
2041 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Mrs. I don't play
Please notice date of first experience. Problem not solved until 11-18-25. Way too long! Mrs. Valerie Shaw and Mr. Greg Peterson were very helpful to me and I appreciate them very much. Your other customer service was not as helpful as they were to me. I was rudely interrupted and spoke over while trying to describe my situation which caused great aggravation. They need to be more attentive to your customers needs and listen to them! Hat's off to Valerie and Greg! Great job getting the situation handled. Thank you. You 2 were awesome handling my problem within an hour of speaking with you. Valerie needs a raise and a new title! Manager trainee!!! Thank you so much 😊
11 novembre 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Raquel, thank you so much for your encouraging star ratings. If there is anything we can do for you, just let us know at support@payactiv.com. Have a wonderful day!
Daniela Ariel was wonderful
Daniela Ariel was wonderful! She took care of my needs immediately.
17 novembre 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Shane, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.
Daniela Ariel
Daniela Ariel , Your Excellent Customer Service Professional was just that ,
PROFESSIONAL !!! 👍👍👍
My Difficulties in understanding a “Pending Transaction” that I cancelled the same day I made the misunderstood purchase amount ..
… as it remained “pending” on my Card Ap a week later … Daniela is Efficient , Understanding , a Great Listener and has an Excellent Ability in Clearly Communicating …
I gave Daniela 20 STARS and mentioned that “ She Could Go Home Early” !!! 20 Stars are Sustained , but I’m certain she was required to continue her Excellent Work thru Assisting other Customers thru Her Kind Communication Skills …
Sincerely … Donald Saucier , a Very Satisfied Card Customer !!!
11 novembre 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Donald, thank you for your feedback. Our team is always working hard to continuously improve our product for your better experience. Have a blessed day ahead.
Zach Larson was VERY helpful
Zach Larson was VERY helpful! Much appreciated!
8 novembre 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Bobby, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.
Fredrick Chester was amazing...After…
Fredrick Chester was amazing...After multiple times of trying to access my account, he was able to slow down and walk me thru what needed to be done... Nobody else could or able to help. One person sent my claim to IT . Wasn't an IT problem it was taking the time to help.
7 novembre 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Adrienne, thank you so much for letting us know how you feel about Payactiv. That's such a boost for all of us at Payactiv. You have an incredible day! :)
Brent T has made life easy thanks man!
7 novembre 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Celly, thank you so much for your encouraging star ratings. If there is anything we can do for you, just let us know at support@payactiv.com. Have a wonderful day!
Brent was very quick and helpful
Brent was very quick and helpful. Non confrontational and assisted to every request.
5 novembre 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Tom, It is delightful to hear such positive words, and it’s always a pleasure to serve our users. Thanks for your feedback.
Waller Lee was awesome
Waller Lee was awesome! He helped to answer every one of my questions! Professional, courteous and very knowledgeable! Very friendly guy!
28 ottobre 2025
Non scritta su invito
Risposta di Payactiv Inc.
Thank you for providing your valuable feedback. Please reach out to us at support@payactiv.com, if you have any suggestions. We would love to hear from you. Have a blessed day.
Zach Larson was very helpful and very…
Zach Larson was very helpful and very sufficient. He was wander full.
18 ottobre 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Kina, thank you for your feedback and the 5-star rating. If you have any suggestions, please write to us at support@payactiv.com. We would love to hear from you!
ROSE WAS AMAZINGGGGGG !!!!!!!!!!!!!
ROSE WAS AMAZINGGGGGG !!!!!!!!!!!!!! THANK YOU ROSE SOOOOOO MUCH YOU NEED A PAY RAISE ASAP . ROSE DID WHAT 30 PPL I TALKED TO COULD NOT DO SHE WAS PATIENT WITH ME SHE UNDERSTOOD ME SHE GOT ME MY MONEY !!!! SHOUT OUT TO ABBY AS WELL YOU TWO LADIES ARE A BLESSING
17 ottobre 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi ShaDominique, thank you so much for letting us know how you feel about Payactiv. That's such a boost for all of us at Payactiv. You have an incredible day! :)
Waller Lee was my service provider this…
Waller Lee was my service provider this morning . In less than 5 minutes he fixed the problem. Thank you again sincerely.
17 ottobre 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Allison, thank you for your feedback and the 5-star rating. If you have any suggestions, please write to us at support@payactiv.com. We would love to hear from you!
I haven't been able to access my funds…
I haven't been able to access my funds and Emory L helped me with in 10Min and im so grateful and appreciative of the help Emory gave me I wish I can give 10 stars for the quick help
15 ottobre 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Tameka, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.
Valarie shaw was awesome at costumer…
Valarie shaw was awesome at costumer service, when there was a problem that she herself couldnt solve she talked to her team and found a solution for me. Went above and beyond to help me. Was very patient with me even when i was being inpatient and grumpy myself.
14 ottobre 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Lukas, we are glad to hear that Payactiv is helping you the way we intended it to. Have a lovely day ahead. :)
Valarie Shaw excellent service
I have been in a battle for two weeks trying to get my account worked out and funds transferred . It’s been such a headache to deal with but Valarie Shaw helped me in no time. She listened to my concerns and handled everything with upmost satisfaction. When I first called in I was not thrilled but after speaking with her I was put at so much ease with everything handled immediately. Thank you again for your help!
13 ottobre 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Jessica, thank you so much for your encouraging star ratings. If there is anything we can do for you, just let us know at support@payactiv.com. Have a wonderful day!
Zach Larson was the representative who…
Zach Larson was the representative who assisted me. He was patient, calm and used a calm professional voice and manner of helping me with my issue which made the whole process very smooth. Thank you!
12 ottobre 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Jessica, we are always looking to improve the experience for our users, and really appreciate the feedback.
Derek Williams was the only one who…
Derek Williams was the only one who could solve my problem and took the time to do so
9 ottobre 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Patricia, we are glad to hear that Payactiv is helping you the way we intended it to. Have a lovely day ahead. :)
A huge thank you to Zack Larson he…
A huge thank you to Zack Larson he helped me went the extra mile to fix the situation.. I kept getting rude people who didn’t want to help thru the chat and he fixed a simple issue
11 ottobre 2025
Non scritta su invito
Risposta di Payactiv Inc.
Thank you for providing your valuable feedback. Please reach out to us at support@payactiv.com, if you have any suggestions. We would love to hear from you. Have a blessed day.
Risposta di Payactiv Inc.
Hi Michael, It is delightful to hear such positive words and it’s always a pleasure to serve our users. Thanks for your feedback.
Thank you for Sam Will,
Thank you for Sam Will,
Excellent customer service. I tried all last year to a get a new card because I never used it. Sam guided me away to get the money by loading to my atm card. Thank you Sam
4 ottobre 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Wanda, thank you so much for letting us know how you feel about Payactiv. That's such a boost for all of us at Payactiv. You have an incredible day! :)
She was amazing her voice was beautiful…
She was amazing her voice was beautiful she sounded like a goddess helping me she was very calm and respectful if i could tip her I would she was amazing !!!!
3 ottobre 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Curtaveous, thank you for your feedback and the 5-star rating. If you have any suggestions, please write to us at support@payactiv.com. We would love to hear from you!
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