Payactiv Inc. Recensioni 2.041

I haven’t been able to access my funds for days and I have a ticket opened. No updates or eta when this will be resolved .

Gabriella was fantastic! Very polite, attentive and sweet. Thank you

Thanks to ROSE I am a happy customer. ROSE! She Was the only person that understood my issues w/o trying to give me a script to use the automated line. Ukg wallet wouldn't allow me to activate the card for in store usage, verify my employer (cambridge HCS). Check balance visually, and transfer funds for up to 4 days. Literally around 6:30 pm of the 4rth day is when i was able to physically use the card (with Rose's help). Although i couldn't see balance, verify employer or transfer out to my primary bank. Instead of saying there's nothing to be done and told rudely to wait until the system fixes itself in between the month like her co workers have, Rose stayed dedicated on making sure the issue was resolved, even days after initial call. As long as it took to resolve. I know i had someone on my corner. Unfortunately these 2 stars would be 5 if Rose made her own company. But until they fix internal issues with customer services and system errors. My opinion stays. THANK YOU ROSE!

ROSE, was magnificent. She is professional and friendly. She knew exactly what my problem was. She worked expedically to correct my situation. I am more than happy to have her assist me. Thank you so much ROSE.

Dont do it..... I utilized this service I was over charged 134.00 despite calling prior to the incident however the day the overcharge happen January 9th I called immediately I'm on the phone with a representative who told me I'm not seeing what I'm telling him I'm seeing then all day I would receive emails asking for check stubs that I had sent finally by the end of the day I had enough of sending check stubs it was only then I got a communication from a complaint department informing me they would reach out in 24 to 72 hrs they called 48hrs later one time at 5:00 pm I missed the call when I tried to call back the number given never gets answered and when I went on the app to chat with a representative I was told there is no such department and to send the check stubs they asked me for... I tried to screen shot the communication it went away ok i then requested another chat I got another representative when I asked her if that number was to Payactiv complaint department after many minutes she finally said yes it is, i then emailed the person who emailed me I sent the same check stubs and I also requested a fax number and I'll fax the check stubs to them as of today January 13th there has been no communication and no resolution this isn't a good business and I'm sure they purposely and frequently take more money than they are owed I'm not going to stop until my money is given back

Only got 1 star because I couldn’t put 0 stars. Such a joke of a service. Completely unreliable from week to week. Always need to “escalate” issues with no resolutions. Nobody responds to emails and when you do speak with someone you are always given the same generic answers without getting anything resolved. Work hours are updated sometimes until 4 days later, amounts are not accurate and unable to access funds even though previous funds were deducted.
This app seems like a good idea to help with expenses between paydays but save yourself the headache and do not use this app. I wish I had never signed up in the first place.

Fist of all I want to Thank Rose the Customer service lady she was so nice the service she provided and the quickness of getting my funds onto my card ..I was to Thank Paycore for having such great service

My rep was very patient with me about

Not the company itself but the woman who dealt with my dispute was amazing at what she does, kind and gets her job done efficiently

I will not be using this app anymore constant issues with updating hrs and being told its on escalation, only gets fixed after u cant access anymore its pretty pethetic actually when u need to use the app its unavailable to do so when needed

Emory L. Made my day and assisted me the best way possible very good customer support they should be awarded .When I previously chatted with support I was so unhappy now that interaction with Emory has made me think fondly of payactiv support.

Waller Lee was very helpful in assisting me with my issue.

Very helpful! Took no time at all to resolve my issues.

Rose helped me out and made everything much better i appreciate the assistance a lot, definitely better service than other people ive spoken too!

Waller Lee helped resolved my issue after everyone kept pushing it off saying they can’t do anything but He actually helped me and i’m so glad that i kept calling and ended up with him as my last helper! Calvin and Arthur B was not very helpful and kept pushing my issue to someone else . Unprofessional!! however Waller Lee is very professional and helpful, ask for him!

After speaking with several agents Zach Larson was able to solve my difficult situation he went above and beyond

They lied about terms of a promotion to get me to refer coworkers. I was told I would get a bonus once the coworker created an account. Two coworkers created accounts and I received a message each time saying Congrats, claim your $50 reward now, but received nothing. When I messaged them they said their policy states that I'll receive the bonus after the coworker makes a transaction, and that that is a policy for all rewards, but according to their terms that is also a lie. One employee told me to use the current conversation as the new standard, which I'm pretty sure isn't even legal. It's deceptive practice, and likely illegal.

He made everything easy sn wonder customer service very nice.

Wonderful lady and very professional and helpful. Thank you so much. You are wonderful at your job. Hope everyone has good experience like I did. Problem solved thanks to her. Have a wonderful day ☺️

Brent T was more than awesome, 5 star service all the way!