PawSquad Recensioni 

440
TrustScore 4.5 su 5

4,3

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Valutata 5 stelle su 5

Getting an opinion on a loved pet's ailment is not easy, especially in an expensive sector a veterinary support. Yet the chat with a qualified practitioner at no charge (as I buy Yumove joint pills) w... Leggi di più

Valutata 5 stelle su 5

I didn't note how hot it was and my Labrador ended up very poorly with heatstroke so I fired up the PawSquad app and had an emergency consultation with Dr Nuzzo who was superb. My girl is fully rec... Leggi di più

Valutata 5 stelle su 5

It was a Sunday and no local vets were open. I was relieved to have a phone consultation with a vet when my dog was vomiting, staggering and shaking after being given ear drops. His diagnosis was a p... Leggi di più

Valutata 5 stelle su 5

Really helpful advice from nice informative kind vets, very easy to talk to and the video links are a great way to show the issue you are concerned with. Definitely recommend them especially as there... Leggi di più

Dettagli dell'azienda

  1. Veterinario
  2. Servizio di pronto soccorso veterinario

Scritti dall'azienda

As a pet parent, your pet’s health and wellbeing is your priority, and just as you can tell when they are happy, you also know when something is not right. At PawSquad, our 24/7 online vets help you to be sure you are doing the right things to keep your pets healthy and happy. Whether it’s an urgent online vet consultation you need or more general pet care advice, you can be confident that help is available to you when you need it. Online or on the app, at the touch of a button, speak to our vets about general pet health, preventive healthcare, pet arthritis, behaviour, and more! Go to PawSquad.com, or search PawSquad in the App Store or Google Play. Any pet, any problem, any time.


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

440 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 88% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,3

Tutte le recensioni

(440)

60 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Brilliant

Brilliant. I’ve had a few worries with one of my cats, Nala. The vet I spoke to was amazing, really thorough, calmed my nerves and saved me a vet visit. I have PawSquad included with my Admiral pet insurance, and it’s absolutely brilliant. Thanks PawSquad!

7 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Great experience …

We spoke twice to the vets about our dog and they were very helpful, professional and kind. Saved us money and time having to go and see our own local vet. Great service

30 aprile 2024
Non scritta su invito
Valutata 5 stelle su 5

So helpful, thank you!

It is so comforting to know that a friendly, knowledgable and helpful vet is only a phone call away. My concern was soon put to rest and no further action was needed. Pawsquad saves the day again. This is not my first experience and I can honestly say that when I need advice, Pawsquad have come through each time. They tell you when not to worry and when to get to the physical vet pronto. Thanks for an amazing service!

11 aprile 2024
Non scritta su invito
Valutata 5 stelle su 5

Fungus treatment

My dog had some red spots on his belly. I spoke to a pawsquad vet and she adviced me tu use anti fungus shampoo for two weeks. Toby started feeling better within 3 days. The vet was very professional and helpful.

5 aprile 2024
Non scritta su invito
Valutata 5 stelle su 5

I spoke to PawSquad to ask for some…

I spoke to PawSquad to ask for some advice before I went to my vets because I found a lump on my little boy's neck. The vet put my mind at ease and to be honest the vet gave me better advice than my vet. I definitely recommend PawSquad.

3 aprile 2024
Non scritta su invito
Valutata 4 stelle su 5

Yes was really pleased with using this…

Yes was really pleased with using this app & it helping me have a speedy diagnosis from vet online live using my handset. I’m registered with PDSA which helped immeasurably but if I hadn’t manage to register my pet I’d be £36 out of pocket & then they wanted £25 for follow up response. PDSA provided me with a CODE that helped with first time of using PawSquad App & speaking to vet through video call. Just be aware that PDSA CODE sent only covers 1 appointment. Luckily my pet had a stomach bug & better now so did not need to chase up or reply to messages received from PawSquad. In seeking follow up, which is not required.

3 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Was really glad to get a consultation…

Was really glad to get a consultation with a vet at 10pm at night when my dog was in pain , not eating or drinking. The Vet was very helpful and gave me excellent advice. My dog ate some cooked chicken a couple of hours later and after following the Vets advice, she is very well now.

1 febbraio 2024
Non scritta su invito
Valutata 1 stelle su 5

Didnt believe our dog was poorly

Didnt believe our dog was poorly. Took 48hrs to let us see a vet and we found out that our puppy was seriously ill and we could have lost him if my wife and I didn't give up. Don't recommend these at all

5 gennaio 2024
Non scritta su invito
Logo di PawSquad

Risposta di PawSquad

Hi, I am sorry to hear you are unhappy with the service provided, if you would like to email us on welcome@pawsquad.com and we can look into this for you

Valutata 5 stelle su 5

Pawsquad

Had video calls a few times when my guinea pig was very poorly. Helpful advice from the vets that work on the app.

17 ottobre 2023
Non scritta su invito
Valutata 3 stelle su 5

the second vet knew nothing about the…first

the second vet knew nothing about the first vets view from early in the day, and also the emails i have been geting after that day, has got the name of the dog wrong its poppy not autumn she was put too sleep in may after a brain tumour that is not very good,is it

9 ottobre 2023
Non scritta su invito
Logo di PawSquad

Risposta di PawSquad

Hi, I am sorry to hear you have been receiving emails from us regarding your late pet. Could you please contact us directly at welcome@pawsquad.com so we can gather more information from you and investigate what has happened.

Valutata 1 stelle su 5

I wrote a review back in April 2022…

I wrote a review back in April 2022 describing my out of hours experience with this company, where I tried to speak to a vet at 1am and after 30 minute wait had to take my dog to the emergency vets. Ling story short -s he passed away and I don’t know if the delay contributed to her death. I made 2 complaints by my insurance company because obviously speaking to a vet at that time of night was an emergency. I haven’t received an apology or indeed any recognition that Paw Squad have learned from my experience.

As a company sold as being a back up to vets I’m shocked that they’ve been so uninterested in my complaint. I’m still devastated at the loss of my beloved Doris and hence this feedback.

27 gennaio 2023
Non scritta su invito
Logo di PawSquad

Risposta di PawSquad

Hi, I am sorry to hear about the loss of your dog Doris - losing a pet is always hard

If you would like to email us at welcome@pawsquad.com We would be more than happy to discuss the response we provided your insurance company at the time, as they were handling your complaint.

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